Centralize customer communication for faster resolution and personalized customer service.
Lucidya’s Omniserve helps your Support agents engage in real-time with unmatched accuracy.
Trusted globally by hundreds of leading brands
Time Management Optimization
Eliminate the need to switch between your social platforms.
Save time and streamline social media interactions.
Manage all social interactions in one platform
Keep track of conversations and ensure no comments go unnoticed.
Enhance efficiency with a centralized approach.
Manage X (previously Twitter) DMs within the platform.
Ensure a consistency in messaging
Set up saved replies for frequently asked questions or standard inquiries.
Utilize the company’s knowledge base and insights from previous social media interactions.
Reduce the risk of conflicting messages across platforms.
Intelligent Response Suggestions
Suggestions from Luci from the saved responses library.
Each response is tagged with percentages with a confidence level.
Insights into followers and competitors’ followers
Gather additional data and insights about engagement patterns. Understand customer preferences and sentiments.
Refine social media strategy based on valuable insights.
Prioritize customer interactions
Sort and filter interactions to focus on the most important types.
Efficiently allocate resources and time based on priority. Address negative comments or issues promptly.
Monitor and respond to situations with precision.
Organize Inquiries effectively
Categorize inquiries under different topics automatically.
Enhance organization and simplify the retrieval of relevant information.
Seamless Language Translation
Translate interactions seamlessly from any language.
Customer to agent and agent to customer for effective communication.
Improve team collaboration and communication
Facilitate team collaboration in managing social media accounts. Multiple team members can access and respond from one platform.
Improve coordination and communication for effective engagement.
Improve customer satisfaction
Respond promptly to comments, questions, and feedback.
Enhance customer satisfaction and loyalty through effective engagement and build positive relationships through commitment to customer service
Efficiently schedule and publish posts
Compose post content, manage media uploads and removals, and incorporate emojis—all within a centralized platform.
Scheduled posts display relevant details, encompassing scheduled and creation times, content, status, internal ID, creator identification, and linked social media accounts.
Manage customer interactions across multiple channels and touch points through integration with tens of APIs
"Lucidya has empowered us to proactively an-alyze customer challenges before all negative starting any project."
"Lucidya has assisted us in effectively tracking all negative responses, allowing us to take immediate action."
"Lucidya's use of Generative AI in the product to directly serve customer needs is a positive aspect."
Deliver game changing customer experiences with the leading AI powered CXM platform in the MENA region
By understanding different Arabic dialects and slang, our AI engine reached an unmatched accuracy for analyzing Arabic content
All customer interactions across many digital channels in one platform whether via social media channels, emails, rating websites, or chat
We provide a dedicated Customer Success Manager who understands your audience to ensure you are getting the most out of the platform.
Ranked as the highest-rated in our category by users in the MENA region and among the best in the world.