Lucidya Announces Silver Sponsorship to Present Next Generation CX Solutions at Saudi Arabia’s E3 Customer Experience Conference

Riyadh, Date: Lucidya, the leading AI-powered customer experience management (CXM) platform is a proud Silver Sponsor at the E3 Customer Experience Conference, taking place on 29–30 September, 2025 at JW Marriott Hotel Riyadh, KSA.

As Saudi Arabia advances its Vision 2030 agenda, with 96% of businesses now prioritizing customer experience, the E3 Conference complements these national priorities by bringing together CX leaders to share strategies, innovations, and best practices. With AI, digital transformation, and analytics at the forefront, E3 will feature a CX Hackathon, C-Level Masterclass, and exhibition, spotlighting emerging themes such as customer journey mapping, omnichannel engagement, personalization, and brand experience.

Lucidya’s participation follows its recent, landmark USD30 million Series B funding round; the largest AI-focused raise in the region. This investment will accelerate Lucidya’s roadmap to scale its AI Agent platform, designed to automate customer-facing roles in support, sales, and marketing, while ensuring full compliance with regional data protection laws.

“Customer experience is more than a buzzword, it is the single most important factor that can make or break a brand. At this edition of E3, we are excited to showcase our latest innovations in Agentic AI CX, Social Listening,  and omnichannel engagement. Our solutions empower enterprises to deliver personalized, scalable, and data driven customer experiences across Saudi Arabia and the wider region. Moreover, visitors to our booth can expect an engaging, interactive experience that will leave them inspired about the future of CX.”

At the core of Lucidya’s CXM is an Arabic-native AI engine with 92%+ accuracy, an industry benchmark that powers enterprises across 11 MENA countries in sectors such as telecom, BFSI, hospitality, healthcare, and the public sector. By participating in E3, Lucidya aims to connect with CX leaders, showcase the road ahead for AI-driven CX, and highlight how organizations can boost loyalty, reduce costs, and deliver personalized, omnichannel experiences at scale.

Be sure to stop by Lucidya at Booth A11 at the JW Ballroom, JW Marriott Hotel Riyadh, to learn more.

About the E3 Customer Experience Conference
The E3 Customer Experience Conference is Saudi Arabia’s premier platform for advancing CX strategies, supported by Tajriba and the National CX Academy. Now in its 5th edition, E3 brings together regional and global leaders to explore AI, digital transformation, personalization, and omnichannel engagement through masterclasses, hackathons, and exhibitions that drive customer experience excellence.