Media Monitoring

Track every news story and every brand mention

Lucidya Media Monitoring scans news, blogs, and publications in real time so you can spot risks early, protect your reputation, and make confident decisions.

Regularly tracking media coverage.

But always a step behind?

Do you find out about mentions after everyone else?

Are key sources or sentiment missed or misread?

Are reports late, limited, or lacking in impact?

Lucidya’s Media Monitoring

tracks and analyzes headlines in real time, helping you decide when to amplify the story and when to contain it.

Monitor the story, manage the narrative

Connected to the platforms you use daily

Connected to the platforms you use daily

See exactly how media impacts your brand

Crisis management

Spot negative coverage instantly and respond before it spreads.

Impact analysis

Measure the reach, sentiment, and public impact of brand messaging.

Competitive benchmarking

Compare coverage, tone, and visibility against competitors to track how your brand is portrayed.

Leadership reports

Deliver high-level summaries that help executives make fast, informed decisions.

Public perception

Track coverage and sentiment to understand how messaging lands with the public.

Works well with other products in the Lucidya suite

Your trusted partner

for real-time

media intelligence

Frequently asked questions

See all questions
Can I compare my brand's coverage to competitors?

Absolutely. Lucidya’s competitive benchmarking feature helps you measure visibility, sentiment, and coverage trends against your competitors.

Can I get automated reports for my PR team?

Yes. You can schedule reports to share with stakeholders and track sentiment, coverage reach, and tone.

Does Media Monitoring support multilingual content?

Yes. Lucidya offers advanced multilingual sentiment analysis, delivering accurate insight across languages, regions, and global media sources.

How does Lucidya help with crisis management?

Lucidya sends real-time alerts for negative or critical mentions, allowing you to respond quickly and protect your brand’s reputation before issues escalate.

What does Media Monitoring cover?

Lucidya’s Media Monitoring tracks your brand’s presence across online news, blogs, and with the TV and Radio Monitoring add-on, broadcast channels too.

How is Media Monitoring different from Social Listening?

Social Listening tracks consumer conversations on social platforms, while Media Monitoring focuses on earned media coverage like news articles, blogs, and broadcasts.

What insights can I extract from media data?

Lucidya enables you to track sentiment, identify PR impact, monitor brand health, measure campaign performance, and benchmark media visibility.

How does Lucidya do that ?

Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.

What are the channels Lucidya supports ?

OmniServe integrates seamlessly with today’s most popular communication channels so you can manage all your customer interactions in one place. Currently, we support X, Facebook, Instagram, WhatsApp, Live Chat, and Email.

What sets Lucidya apart?

Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.

What industries can use Lucidya?

Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.

Dive deeper with fresh perspectives for smarter CX

Dive deeper with fresh perspectives for smarter CX

Take the next step toward a smarter customer experience