LUCI AI COPILOT

AI Assistance embedded in every customer interaction

Luci works alongside your team to summarize conversations, surface relevant customer context, and draft responses and next steps, all within your existing CX workflow.

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Available as an add-on with: OmniServe · Social Listening

Suggested replies
Draft responses you can adjust by tone, length, or language.
One-click summaries
Concise summaries of the full engagement in seconds.
Source-backed answers
Answers linked to their sources for easier verification.
Team insights
A quick view of workload, SLAs, agent performance, and survey results.

From prompt to a ready-to-use response in seconds

Ask

Context

Refine

Send

Ask Luci

Open an engagement and ask a question, or choose a quick action such as suggesting a reply or summarizing the conversation

Layer cards: edit the title and text of all four here. This block is hidden on the live page.

Ask Luci

Open an engagement and ask a question, or choose a quick action such as suggesting a reply or summarizing the conversation

Luci reads the context

Luci reviews the conversation, customer history, and the knowledge sources you assigned

Refine the draft

Adjust the suggested reply by tone, length, or language until it fits

Insert and send

Insert the reply into the reply box, review it, and send it when you are ready

Your knowledge base, behind every Luci answer

Build a knowledge base from your own support content, policies, and webpages, then assign the sources Luci should use to ground its answers.

Documents and webpages

PDF, DOCX or TXT files and page URLs

Organized in folders

Up to 100 sources, by package

You choose what Luci uses

Only the sources you assign

OmniServe context too

History, saved replies and notes

Luci

Your knowledge base

Build a knowledge base from your own support content such as FAQs and policies, then assign it to Luci so her answers are specific to your business

Reply drafted by Luci

The question

Sara cancelled her subscription last week and was still charged this month.

Luci's answer

Hi Sara, I am sorry for the confusion, I can see your cancellation from last week so this charge will be refunded to your original payment method in line with our refund policy

Sources used

Refund and returns policy

Billing FAQ

Help center pages

Nothing goes out without you. Every reply lands in the reply box for your review.

One copilot across service and market intelligence

Luci helps teams interpret service context and market intelligence, supporting faster decisions and action across Lucidya’s Agentic CX system.

Luci in OmniServe Luci in Social Listening

Move conversations to resolution faster

Instant engagement summaries

Full engagements summarized in seconds with clear next steps.

Suggested replies

Draft replies you can adjust by tone, length, or language before you send.

Grounded answers

Answers drawn from your knowledge base, policies, and customer history.

Source-backed responses

Every response shows the sources it used, so agents can check it fast.

Summarize

Profile

Tickets

Ola Atef

My order #482913 still hasn’t shipped. Any update?

Summary by Luci

3 days old, past the 2-day shipping window. Eligible for a free express upgrade.

Suggest reply

Completed (3) steps

Sorry for the wait, Ola. Order #482913 ships today, and we’ve upgraded it to free express delivery, so it arrives by Thursday. Your tracking link is on its way by SMS.

+ Insert to Reply Box

Modify ⌄

Sources(2)

Shipping policy

History

Ask Luci

Knowledge Base

PDF · DOCX · Webpages

Assigned

Inserted to Reply Box

Illustrative examples

Get answers you can act on

Questions about your system

Direct answers about monitors and dashboards in Arabic or English.

Context-aware answers

Answers that take your monitors, topics, and recent conversations into account.

Visual insights

Charts and breakdowns that show what changed and where.

Recommended next steps

Suggested actions your team can take on what Luci finds.

Brand monitor

Mentions

48.2K

Negative

31% ↑

Sentiment over time

Ask Luci

Completed (4) steps

Why did negative sentiment rise?

Khaleeji

46%

Saudi

28%

Egyptian

14%

→ Next step: share a fix update

Ask Luci

Spike detected

Topic · App login

Arabic & English

Illustrative examples

Give your team AI assistance where they already work

Request a demo

الأسئلة الشائعة

ما هي إدارة تجربة العملاء بالذكاء الاصطناعي التوكيلي وكيف تعمل؟

ترصد منصة لوسيديا لأتمتة تجربة العملاء بالذكاء الاصطناعي التوكيلي إشارات العملاء، وتفهم متطلباتهم، وتعالج مشكلاتهم باستقلالية تامة منذ التفاعل الأول وحتى الإغلاق الناجح، من دون حاجة لتدخل بشري.

ما الذي يميز لوسيديا عن منصات إدارة تجربة العملاء التقليدية؟

تعتمد المنصات التقليدية على أدوات متفرقة وتدخلات يدوية لتحويل التحليلات إلى قرارات. في المقابل، تجمع لوسيديا بين تحليل البيانات، وإدارة التفاعلات، والتنفيذ الآلي ضمن منصة واحدة خاضعة بالكامل لضوابط مؤسسية واضحة، ممّا يسرّع معالجة الطلبات ويقلّل التصعيد بين الفرق، لتنتقل مؤسستك فورًا من مرحلة التحليل إلى تحقيق النتائج.

ما مدى دقة لوسيديا في فهم اللغة العربية؟

بُنيت تقنية معالجة اللغة الطبيعية في لوسيديا للعربية من الأساس، ولم تُكيَّف انطلاقًا من نموذج إنجليزي. ودُرّبت على 17 لهجة عربية لتصل دقتها في تحليل المشاعر إلى 92%، وهي الأعلى في السوق.

هل تلتزم لوسيديا بأنظمة حماية البيانات في المنطقة؟

نعم. صُمّمت لوسيديا للمؤسسات الملتزمة بأنظمة PDPL - NCA - GDPR - CCPA/CPRA. ومع البنية التحتية المستقلة لكل عميل واستضافة البيانات داخل المنطقة، تبقى بيانات عملائك ضمن نطاقك النظامي، مع سجلات تدقيق كاملة لكل خطوة.

ما النتائج التي يحققها عملاء لوسيديا؟

معالجة 85% من التفاعلات باستقلالية تامة وبدون تصعيد، وحل 90% من الطلبات من أول تواصل، وخفض تكلفة الخدمة بنسبة 40%. وباعتماد كبرى المؤسسات في دول مجلس التعاون الخليجي والمنطقة على لوسيديا، تتحقق عوائد ملموسة على الاستثمار في أقل من 6 أشهر.