Agentic Social intelligence
Intelligent Social Listening that anticipates risks and drives action
Detect emerging risks, uncover customer intent, and anticipate reputational threats with Agentic Social Intelligence, enabling faster, proactive decisions that prevent issues from escalating into crises.
One connected journey from social signals to resolution
40+ channels monitored
Conversations monitored
38,214
Issues identified
6,482
Actions initiated
4,126
Positive sentiment restored
3,087
“My card got declined twice at checkout and the app keeps freezing”
Understand what they mean, not just what they say.
Go beyond literal translation to understand the intent, sentiment, and cultural context behind Arabic conversations across 17+D dialects, revealing the signals generic AI tools often miss.
إحنا مستنيين من الصبح.
Generic agent’s response
Doesn't understand sarcasm, dialect, and implication
Sorry, I didn't catch that. Can you please repeat?
Lucidya agent’s response
Understands sarcasm, dialect, and implication
Complaint detected. Flagging as a priority case for resolution.
- Sentiment is 64% positive this week, up 6 pts. Khaleeji leads volume (33%). Thursday’s billing-outage spike was the only anger event and has fully recovered.
- Saturday’s Ramadan offer drove the week’s engagement peak. Saudi and Egyptian conversations grew fastest, and anger is down 18% on last week.
- Watch Shami sub-dialects: Syrian mentions grew 22% this week, mostly about delivery times. No active crises - Luci will alert you if anger climbs.
No active crises - sentiment is healthy and trending positive across all channels.
Find the signals that matter to your business
From protecting brand reputation to spotting emerging trends, understanding audience interests, and uncovering customer pain points, discover how social listening helps you make sense of the conversations that matter most.
reputation
Spot reputation risks early and act before they gain momentum.
Monitor brand health, sentiment, and reputation across every channel and market and catch the sentiment spike before it drives the narrative.
intelligence
Turn public conversation into market advantage
Benchmark competitors, spot emerging trends, and track perception shifts across markets before they show up in a report.
Design campaigns around real-time audience behavior
Track campaign sentiment, audience interests, and emerging themes in real time to refine current and future campaigns.
service
Catch recurring service issues before they drive churn
Detect complaint patterns across channels, identify the customers most affected, and route emerging issues sooner.
Calculate your resolution advantage
Move the sliders to match your world. See how much faster Lucidya detects, understands, and routes every signal, and what that saves your team each month.
FAQs
An Agentic CX Platform senses customer signals, interprets intent, and resolves requests autonomously from first contact to closed outcome, with no manual steps in between.
Traditional CXM platforms often rely on separate tools and manual workflows to turn insights into action. Lucidya unifies intelligence, engagement, and autonomous resolution in one governed platform, reducing handoffs and helping enterprises move faster from insight to outcome.
Lucidya's NLP was built for Arabic from the ground up, not retrofitted from an English model. Trained across 17 Arabic dialects, it delivers 92% sentiment accuracy; the highest in the market.
Yes. Lucidya is built for enterprises operating under PDPL, NCA, GDPR, and CCPA/CPRA. Single-tenant infrastructure with in-region data residency keeps your customer data inside your jurisdiction, with full audit logging at every step.
85% autonomous containment, 90% first-contact resolution, and a 40% reduction in cost-to-serve. With enterprise deployments across the GCC and globally, the platform delivers measurable ROI in under six months.