LUCI AI COPILOT
AI Assistance embedded in every customer interaction
Luci works alongside your team to summarize conversations, surface relevant customer context, and draft responses and next steps, all within your existing CX workflow.
Available as an add-on with: OmniServe · Social Listening
Suggested replies
Draft responses you can adjust by tone, length, or language.
One-click summaries
Concise summaries of the full engagement in seconds.
Source-backed answers
Answers linked to their sources for easier verification.
Team insights
A quick view of workload, SLAs, agent performance, and survey results.
From prompt to a ready-to-use response in seconds
Your knowledge base, behind every Luci answer
Build a knowledge base from your own support content, policies, and webpages, then assign the sources Luci should use to ground its answers.
Build a knowledge base from your own support content such as FAQs and policies, then assign it to Luci so her answers are specific to your business
Sara cancelled her subscription last week and was still charged this month.
Hi Sara, I am sorry for the confusion, I can see your cancellation from last week so this charge will be refunded to your original payment method in line with our refund policy
One copilot across service and market intelligence
Luci helps teams interpret service context and market intelligence, supporting faster decisions and action across Lucidya’s Agentic CX system.
Move conversations to resolution faster
Summarize
Profile
Tickets
Ola Atef
My order #482913 still hasn’t shipped. Any update?
Summary by Luci
3 days old, past the 2-day shipping window. Eligible for a free express upgrade.
Suggest reply
Completed (3) steps
Sorry for the wait, Ola. Order #482913 ships today, and we’ve upgraded it to free express delivery, so it arrives by Thursday. Your tracking link is on its way by SMS.
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Sources(2)
Shipping policy
History
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Knowledge Base
PDF · DOCX · Webpages
Assigned
Inserted to Reply Box
Illustrative examples
Get answers you can act on
Brand monitor
Mentions
48.2K
Negative
31% ↑
Sentiment over time
Ask Luci
Completed (4) steps
Why did negative sentiment rise?
Login errors after the app update drove the spike
→ Next step: share a fix update
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Spike detected
Topic · App login
Arabic & English
Illustrative examples
Give your team AI assistance where they already work
FAQs
An Agentic CX Platform senses customer signals, interprets intent, and resolves requests autonomously from first contact to closed outcome, with no manual steps in between.
Traditional CXM platforms often rely on separate tools and manual workflows to turn insights into action. Lucidya unifies intelligence, engagement, and autonomous resolution in one governed platform, reducing handoffs and helping enterprises move faster from insight to outcome.
Lucidya's NLP was built for Arabic from the ground up, not retrofitted from an English model. Trained across 17 Arabic dialects, it delivers 92% sentiment accuracy; the highest in the market.
Yes. Lucidya is built for enterprises operating under PDPL, NCA, GDPR, and CCPA/CPRA. Single-tenant infrastructure with in-region data residency keeps your customer data inside your jurisdiction, with full audit logging at every step.
85% autonomous containment, 90% first-contact resolution, and a 40% reduction in cost-to-serve. With enterprise deployments across the GCC and globally, the platform delivers measurable ROI in under six months.