SURVEY · VOICE OF CUSTOMER
Deeper customer understanding through intelligent feedback collection
Measure customer experience through Arabic and English surveys, and uncover the sentiment and themes driving the scores.
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Customer Survey
Draft
EN
ع
NPS®
Multiple choice
Yes/No
Short answer
Scale
MCQ
CSAT
Dropdown
Contact info
How likely are you to recommend us?
1
2
3
4
5
6
7
8
9
10
How satisfied were you with delivery?
What should we improve?
Delivery
Packaging
Price
Publish
If score ≤ 6 → ask Q3
عربي
مسودة
استبيان العميل
ما احتمال أن توصي بنا؟
١٠
٩
٨
٧
٦
٥
٤
٣
٢
١
ما مدى رضاك عن التوصيل؟
ما الذي يجب أن نحسّنه؟
السعر
التغليف
التوصيل
نشر
Web embed
Add to your sites.
Share link
SMS · email · chat
QR code
Print it in store, on receipts.
After chat
Add after you end
the conversation
Responses
422
Packaging was damaged
التطبيق سهل الاستخدام
التوصيل سريع بس التغليف سيئ
دعم رائع
Great support, slow refund
Survey results · Customer NPS
NPS
last 8 weeks: ↑+6 pts
1,248 responses
Promoters 56%
Detractors 14%
4.3/5
RESPONSES
1,248
31% response rate
OPEN TEXT SENTIMENT
from 1,032 comments
App
Support
Pricing
Survey results
Luci reads the comments
التوصيل سريع بس
التغليف سيئ
“Delivery was fast, but the packaging was bad.”
Delivery speed · Positive
Packaging · Negative
TOP DETRACTOR DRIVERS
32%
Wait time
21%
14%
Luci AI Copilot
Recommended action: Packaging drives 32% of detractor comments. Fix it first and follow up with the 48 detractors who mentioned it.
Create action
Survey & VoC
One connected journey from customer feedback to resolution
Every response analyzed
Live
Responses collected
9,652
Issues identified
2,318
Follow-ups initiated
1,104
Feedback loops closed
872
Survey response
14:22
“Two branch visits to renew my policy and still no answer”
Sense
Understand
Orchestrate
Resolve
Optimize
14:22
Low satisfaction score received after a branch visit.
Collected
14:23
Analysis of 96 responses reveals recurring policy renewal delays.
Analyzed
14:40
Customer callbacks scheduled and recurring renewal delays escalated to operations.
Escalated
15:10
Customer contacted and follow-up completed.
Resolved
Week 2
Satisfaction with policy renewals returns above target.
Recovered
See how customer feedback turns into actionable insights
A connected workflow for building and distributing surveys, gathering responses, and understanding the results.
Survey
Build
Create your questions and set the logic that guides each respondent’s experience.
Distribute
Share your survey through links, QR codes, website embeds, email, or WhatsApp.
Collect
Gather scores and written feedback in one place as responses arrive.
Analyze
Identify sentiment and recurring themes to understand what is working and where to improve.
Building
Distributing
Collecting
Analyzed
Survey
How likely are you to recommend us?
How satisfied were you today?
Tell us more in your own words.
Shareable link
Website embed
QR code
Email
WhatsApp
Post-interaction automation
9/10
New
The service was fast, and checkout was easy.
6/10
New
Helpful team, but the wait was too long.
10/10
New
Everything went smoothly. I’d happily recommend you.
Positive
64%
Neutral
24%
Negative
12%
Themes
Fast service
Easy checkout
Wait time
Survey process card: edit every text here (same text = one field). This block is hidden on the live page.
Survey
Build
Create your questions and set the logic that guides each respondent’s experience.
Distribute
Share your survey through links, QR codes, website embeds, email, or WhatsApp.
Collect
Gather scores and written feedback in one place as responses arrive.
Analyze
Identify sentiment and recurring themes to understand what is working and where to improve.
Building
Distributing
Collecting
Analyzed
How likely are you to recommend us?
How satisfied were you today?
Tell us more in your own words.
Shareable link
Website embed
QR code
Email
WhatsApp
Post-interaction automation
9/10
New
The service was fast, and checkout was easy.
6/10
Helpful team, but the wait was too long.
10/10
Everything went smoothly. I’d happily recommend you.
Positive
64%
Neutral
24%
Negative
12%
Themes
Fast service
Easy checkout
Wait time
One workspace for survey creation and analysis
Design relevant questions, adapt follow-ups to each answer, and explore scores alongside written feedback.
Live
Questions
Logic-based flow
Recommendation
NPS
Satisfaction
CSAT
Open feedback
Open text
Question preview
How likely are you to recommend us?
1
2
3
4
5
6
7
8
9
10
Follow-up logic
Ask follow-up questions based on each response.
0-6
Ask “What could we improve?” and alert the CX team
7-8
Ask “What would make it a 10?”
9-10
Thank and invite to leave a review
How satisfied are you with your order?
1
2
3
4
5
Follow-up logic
Ask follow-up questions based on each response.
1-2
Ask what went wrong and route to support
3
Ask what would improve the experience
4-5
Move to the next question
Anything else you would like to share?
Shown to
all respondents
Example response
Great product, but the price is a bit high.
Detected automatically
Product quality
Pricing
Mixed sentiment
Illustrative preview. Questions, responses, and scores are examples, not live data.
Responses
2,486
+12% vs last month
Response rate
34%
WhatsApp leads
CSAT
4.3 / 5
+0.2
Arabic responses
62%
5 dialects
Response stream
Real-time
Fast service and easy checkout.
Positive
The process was similar to my previous visits.
Neutral
Staff were very helpful.
Positive
Sentiment
Positive
Most responses
Neutral
Some responses
Negative
Few responses
Themes
Fast service
Easy checkout
Wait time
Helpful staff
Illustrative preview. Questions, responses, and scores are examples, not live data.
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Survey studio
Builder
Analysis
Live
Questions
Logic-based flow
Recommendation
NPS
Scale of 0 to 10
Satisfaction
CSAT
Scale of 1 to 5
Open feedback
Open text
Arabic and English
Question preview
How likely are you to recommend us?
1
2
3
4
5
6
7
8
9
10
Follow-up logic
Ask follow-up questions based on each response.
0-6
Ask “What could we improve?” and alert the CX team
7-8
Ask “What would make it a 10?”
9-10
Thank and invite to leave a review
How satisfied are you with your order?
1-2
Ask what went wrong and route to support
Ask what would improve the experience
4-5
Move to the next question
Anything else you would like to share?
Shown to
all respondents
Example response
Great product, but the price is a bit high.
Detected automatically
Product quality
Pricing
Mixed sentiment
Illustrative preview. Questions, responses, and scores are examples, not live data.
Responses
2,486
+12% vs last month
Response rate
34%
WhatsApp leads
4.3 / 5
+0.2
Arabic responses
62%
5 dialects
Response stream
Real-time
Fast service and easy checkout.
Positive
Score 9 · NPS
The process was similar to my previous visits.
Neutral
Score 6 · NPS
Staff were very helpful.
Score 10 · NPS
Sentiment
Positive
Most responses
Neutral
Some responses
Negative
Few responses
Themes
Fast service
Easy checkout
Wait time
Helpful staff
Understand your customers beyond the score
A deeper view of customer sentiment, recurring needs, and friction points to help teams prioritize improvements.
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Multilingual surveys
Create surveys in Arabic and English so customers can respond in their preferred language.
Arabic dialect understanding
Understand sentiment and themes in written feedback across Arabic dialects.
NPS, CSAT, and CES
Measure loyalty, satisfaction, and customer effort with ready-to-use survey templates.
Response-based logic
Tailor follow-up questions to each answer for more relevant, detailed feedback.
Real-time feedback analysis
Identify sentiment and recurring themes as survey responses arrive.
Connected customer profiles
Connect responses to unified customer profiles for a fuller view of each customer’s experience.
Give customers more ways to respond
Make feedback easier to share across touchpoints, helping you hear more perspectives and build a fuller picture of customer experience.
Shareable links
Give customers direct access to your survey through a link.
Website embeds
Let customers complete surveys directly on your website.
QR codes
Make surveys accessible with a quick scan at physical touchpoints.
How satisfied were you today?
Brand
Shop
Orders
Help
Account
Thanks for your order!
Track order
How satisfied were you today?
Scan to respond
How satisfied were you today?
Brand support
10:24
To: noura.alharbi@example.com
Greetings Noura,
We loved having you here and would like to get your feedback.
How satisfied were you today?
Brand support
10:24
Online
Hi Noura, thanks for contacting us today.
Mind rating your experience?
How satisfied were you today?
Live chat
Agent · Faisal M.
Your replacement is on the way.
Thank you!
Request resolved · Survey sent automatically
How satisfied were you today?
Send survey invitations directly to your customer contact lists.
Invite customers to share feedback through a familiar messaging channel.
Post-interaction triggers
Automatically send surveys after service interactions while the experience is fresh.
Survey channel mocks: edit every text here (same text = one field). This block is hidden on the live page.
https://survey.lucidya.com/s/8KF2
Copy link
How satisfied were you today?
Brand
Shop
Orders
Help
Account
Thanks for your order!
Order #48213 · arriving Thursday
Track order
Feedback
Rate your visit
Scan to respond
Brand support
10:24
To: noura.alharbi@example.com
Greetings Noura,
We loved having you here and would like to get your feedback.
Online
Hi Noura, thanks for contacting us today.
Mind rating your experience?
Live chat
Agent · Faisal M.
Your replacement is on the way.
Thank you!
Request resolved · Survey sent automatically
Email
Send survey invitations directly to your customer contact lists.
WhatsApp
Invite customers to share feedback through a familiar messaging channel.
Post-interaction triggers
Automatically send surveys after service interactions while the experience is fresh.
Give your next business decision a better starting point
Gather customer, employee, and market feedback to identify opportunities, prioritize improvements, and make better-informed decisions.
Customer experience
Measure satisfaction, loyalty, and effort to identify where customer experiences can improve.
Employee engagement
Understand employee sentiment and uncover opportunities to improve the workplace experience.
Market research
Explore audience needs, test concepts, and understand preferences to inform product decisions.
Website experience
Identify friction and gather feedback to improve navigation, content, and key website journeys.
Event feedback
Understand attendee experiences and use their feedback to improve future events.
Panel research
Gather feedback from respondents who match your research criteria to inform business decisions.
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Customer experience
Measure satisfaction, loyalty, and effort to identify where customer experiences can improve.
Employee engagement
Understand employee sentiment and uncover opportunities to improve the workplace experience.
Market research
Explore audience needs, test concepts, and understand preferences to inform product decisions.
Website experience
Identify friction and gather feedback to improve navigation, content, and key website journeys.
Event feedback
Understand attendee experiences and use their feedback to improve future events.
Panel research
Gather feedback from respondents who match your research criteria to inform business decisions.
Make customer feedback your competitive advantage
FAQs
What is Agentic CX and how does it work?
An Agentic CX Platform senses customer signals, interprets intent, and resolves requests autonomously from first contact to closed outcome, with no manual steps in between.
How is Lucidya different from traditional CXM platforms?
Traditional CXM platforms often rely on separate tools and manual workflows to turn insights into action. Lucidya unifies intelligence, engagement, and autonomous resolution in one governed platform, reducing handoffs and helping enterprises move faster from insight to outcome.
How accurate is Lucidya's Arabic language understanding?
Lucidya's NLP was built for Arabic from the ground up, not retrofitted from an English model. Trained across 17 Arabic dialects, it delivers 92% sentiment accuracy; the highest in the market.
Is Lucidya compliant with regional data regulations?
Yes. Lucidya is built for enterprises operating under PDPL, NCA, GDPR, and CCPA/CPRA. Single-tenant infrastructure with in-region data residency keeps your customer data inside your jurisdiction, with full audit logging at every step.
What results do Lucidya customers actually see?
85% autonomous containment, 90% first-contact resolution, and a 40% reduction in cost-to-serve. With enterprise deployments across the GCC and globally, the platform delivers measurable ROI in under six months.