MEDIA MONITORING
Real-time media intelligence across news, TV, radio, and digital
Monitor your brand, competitors, and industry across 2M news and digital sources, TV, and radio to measure reach, sentiment, and narrative shifts.
One connected journey from media signals to action
2M+ sources monitored
Articles monitored
12,480
Emerging stories identified
1,236
Responses drafted
318
Coverage shifts tracked
241
“Policyholders report long delays on claim payouts”
Read the landscape, not just the mentions
Connect individual mentions into the wider narrative so you can understand what is gaining momentum, what is influencing perception, and where attention is needed.
Sector regulator opens a review of pricing claims.
Opinion piece questions the brand response timeline.
Evening business segment examines pricing concerns.
Morning show discusses customer frustration over fees.
or narrative.
they gain momentum.
Brand profile
One story: Pricing scrutiny is gaining momentum.
Coverage is expanding across media.
Negative sentiment is increasing.
Regulatory claims are shaping the narrative.
Action: Escalate to Communications Department.
One brand, one narrative, one timeline, editorial sentiment and reach attached before the story hardens.
Collect
Capture relevant mentions across brands, competitors, topics, and campaigns.
Enrich
Add sentiment, reach, and narrative context automatically.
Alert
Surface emerging shifts and route them to the right team early.
- Positive momentum building: praise for service response times leads the last 6 hours across national dailies.
- News and online publications drive 56% of new mentions, up from 41% last week.
- Emerging theme: value for money now the top editorial angle across regions.
No active crises: editorial sentiment is healthy and trending positive across tracked sources.
Four ways to understand and manage media impact
Monitor coverage, interpret sentiment and reach, benchmark your position, and surface emerging risks before they gain momentum.
Turn emerging coverage into a ready-to-use brief
AI-generated briefs bring together key developments, editorial sentiment, reach, and suggested next steps, helping teams move from monitoring to response faster.
Suggested next steps: review the findings with Corporate Communications, prepare a holding statement and press fact sheet, and monitor further coverage.
Suggested next steps: review the findings with Corporate Communications, prepare a holding statement and press fact sheet, and monitor further coverage.
More sources. More context. Better decisions.
Monitor 2M news and digital sources with editorial sentiment, reach, share of voice, and real-time crisis detection, with TV and radio available through broadcast monitoring.
Crisis detection as media narratives emerge.
Sentiment, reach, and share of voice analysis.
Broadcast monitoring with live mention tracking and transcription.
See Media Monitoring with your own coverage
FAQs
An Agentic CX Platform senses customer signals, interprets intent, and resolves requests autonomously from first contact to closed outcome, with no manual steps in between.
Traditional CXM platforms often rely on separate tools and manual workflows to turn insights into action. Lucidya unifies intelligence, engagement, and autonomous resolution in one governed platform, reducing handoffs and helping enterprises move faster from insight to outcome.
Lucidya's NLP was built for Arabic from the ground up, not retrofitted from an English model. Trained across 17 Arabic dialects, it delivers 92% sentiment accuracy; the highest in the market.
Yes. Lucidya is built for enterprises operating under PDPL, NCA, GDPR, and CCPA/CPRA. Single-tenant infrastructure with in-region data residency keeps your customer data inside your jurisdiction, with full audit logging at every step.
85% autonomous containment, 90% first-contact resolution, and a 40% reduction in cost-to-serve. With enterprise deployments across the GCC and globally, the platform delivers measurable ROI in under six months.