Add-ons

Specialized add-ons for expanding your CX suite with tailored capabilities

Unlock advanced channels, workflows, and reporting built for specialized customer service operations.

Request a demo
Hero animation: edit every text here (same text = one field). This block is hidden on the live page.
Social Listening
+ Call Analytics
Social post
“Charged twice again. Fix this!”
Customer call
“I was charged twice on my bill again..”
Media Monitoring
+ TV & Radio
Morning News
Live
“…viewers say Your Brand has been slow to
process refunds…”
Your brand
Morning News · 08:42
New mention
Survey
+ Survey Panel
Would you book a new family travel offer?
Saudi Arabia
Age 25-34
Travelers
Matched respondents
500
+ Dashboards
Standard
Executive
Sentiment
68%
positive
Mentions
12.4K
this week
Share of voice
41%
vs. competitors
Channels
Lucidya platform
+ Integrations
CRM
Data warehouse
Help desk
Add-on
Call Analytics
TV & Radio
Survey Panel
Dashboards
المخصصة
API
Integrations
Negative
Theme
Billing
Signal
Churn risk
Source
TV broadcast
Alert
Reputation risk
Respondents
Pre-qualified
Status
Ready to send
Connected
Add-ons

Add-ons expand the capabilities of your existing Lucidya products

Each add-on connects to an existing Lucidya product and adds specialized
functionality without changing the core platform.

Your Lucidya product + Add-on

  1. Choose an add-on

    Select the capability your team needs.

  2. Connect it to the product

    Connect the add-on to the Lucidya product it extends.

  3. Extend what your team can do

    Bring new data, views, or functionality into existing workflows.

Choose the capabilities that fit your operation

Tailor the platform with capabilities built for more specific requirements.

Survey Panel

Reach pre-qualified respondents for targeted research

Run research faster with ready-to-reach audiences
matched to your target criteria.

  • Pre-qualified respondent groups matched to your target audience.

  • Shorter recruitment and response collection cycles for research.

  • Flexible demographic and behavioral criteria for each study.

  • Direct audience feedback to support research and decision-making.

Works with Survey

Panel targeting

Ready

Audience

Saudi Arabia

Age 25 to 44

Mobile users

Matched respondents

Pre-qualified

Survey respondentSurvey respondentSurvey respondent

Respondent group A

ready

Survey respondentSurvey respondentSurvey respondent

Respondent group B

ready

Survey respondentSurvey respondentSurvey respondent

Respondent group C

ready

Illustrative panel data. Values shown are representative examples, not live data.

Call Analytics

Turn customer calls into service intelligence

Analyze call recordings for sentiment, churn signals, recurring themes, and coaching opportunities that help teams improve service quality.

  • A clear view of sentiment, tone, and emotional shifts across customer calls.

  • Early indicators of dissatisfaction, switching intent, and recurring churn themes.

  • Conversation-level insights into coaching opportunities and agent performance patterns.

  • Recurring service issues and friction points surfaced across customer conversations.

Works with Social Listening

Call transcript

Negative to positive

Customer

Customer

Frustrated

My order is late and no one told me

Agent

I can see it now and I will fix this today

AI agent
Customer

Customer

Relieved

Thank you that helps a lot

Topics

Delivery delay

Churn risk

Coaching moment

Illustrative transcript and analysis. Examples shown are not live customer data.

TV & Radio Monitoring

Track brand and competitor mentions across TV and radio

Extend media visibility beyond digital with broadcast coverage across regional and international sources.

  • Real-time visibility into brand and competitor mentions across live TV and radio.

  • Searchable transcripts of broadcast coverage as it airs.

  • A shared view of your brand and competitor presence across broadcast media.

  • Early warning on emerging issues and high-risk broadcast mentions.

Works with Media Monitoring

Broadcast timeline

Today

08:15

News channel

tv

Brand mention in a morning segment

12:40

Talk radio

Radio

Competitor mention with product claim

19:05

Evening bulletin

tv

Brand mention flagged for review

Illustrative example. Values shown are representative, not live data.

Custom Dashboards

Custom views for the metrics each team needs

Build views around teams, regions, campaigns, and priorities so each stakeholder can track the metrics they need.

  • Tailored dashboard views for specific teams, regions, campaigns, and priorities.

  • Real-time visibility into sentiment, mentions, share of voice, and other key signals.

  • Executive-ready views that bring priority metrics and trends into one place.

  • Earlier visibility into brand, campaign, and crisis signals as they develop.

Works with Social Listening

Team dashboard

Live

Sentiment

Mentions

Share of voice

Brand lead

Against tracked competitors

region

Gulf

Levant

Egypt

Illustrative dashboard. Values shown are representative examples, not live data.

API Integrations

Connect the platform to the systems your teams already use

Extend the platform into your existing tech stack so data, workflows, and customer context can move across systems.

  • Direct connections between Lucidya and your existing enterprise applications.

  • Two-way movement of data across Lucidya and connected business systems.

  • Flexible integration into existing processes, tools, and operational workflows.

Works with Lucidya platform

Connectors

Connected

CRM

Data warehouse

Help desk

GET /api/v1/mentions

Authorization: Bearer token

200 OK

Illustrative example. Values shown are representative, not live data.

Find the right add-ons for your CX operations

See how add-ons fit your Lucidya setup, or explore the full product suite.

Request a demo

FAQs

What is Agentic CX and how does it work?

An Agentic CX Platform senses customer signals, interprets intent, and resolves requests autonomously from first contact to closed outcome, with no manual steps in between.

Traditional CXM platforms often rely on separate tools and manual workflows to turn insights into action. Lucidya unifies intelligence, engagement, and autonomous resolution in one governed platform, reducing handoffs and helping enterprises move faster from insight to outcome.

Lucidya's NLP was built for Arabic from the ground up, not retrofitted from an English model. Trained across 17 Arabic dialects, it delivers 92% sentiment accuracy; the highest in the market.

Yes. Lucidya is built for enterprises operating under PDPL, NCA, GDPR, and CCPA/CPRA. Single-tenant infrastructure with in-region data residency keeps your customer data inside your jurisdiction, with full audit logging at every step.

85% autonomous containment, 90% first-contact resolution, and a 40% reduction in cost-to-serve. With enterprise deployments across the GCC and globally, the platform delivers measurable ROI in under six months.