How did Lucidya come to be?

Lucidya was built on a simple belief: brands thrive when they understand why customers feel the way they do.

We help businesses cut through the noise, find clarity in data, and turn insight into real connection. Clarity isn’t just what we deliver, it’s how we lead.

Think Clearly with Lucidya

Discover how we transform customer experience through AI-powered insights and clear, actionable data.

Lucidya by the numbers

Serving 75m+ customers across 10 countries through our clients worldwide 

2016

Company founded in Jeddah, Saudi Arabia

100

+

Large enterprise and government clients worldwide

92

%

Accuracy in Arabic sentiment analysis across 15 dialects

30

+

Channels and platforms
integrated into Lucidya’s unified suite

240

+

Employees across  engineering, product,  sales, and support

Forward-thinking minds driving Lucidya’s impact

Executive team

Abdullah Asiri

CEO & Founder

Leading Lucidya from startup to Saudi Unicorn Program champion, Abdullah is redefining AI-powered CX across the Arab region and beyond.

Dr. Zuhair Khayyat

CTO & Co-founder

With a PhD in Computer Science, Zuhair drives Lucidya’s AI strategy, turning cutting-edge research into practical, patented solutions.

Muhannad AlShaikh

CCO

With 20+ years at Microsoft and Cisco, Muhannad is fueling Lucidya’s regional expansion through customer success and market growth.

Yara Milbes

VP Global Marketing

Award-winning marketer and mentor, Yara is building Lucidya into a global CX brand while shaping the next generation of leaders.

Sisir Das

CFO

A finance veteran with 20+ years across GE, Airtel, and Sprinklr, Sisir ensures Lucidya grows with efficiency, scale, and investor confidence.

Senior leadership

Anas Hemaid

Director of CX

Hasan Al Hendi

Head of Products

Hisham Mosmar

Director of People and Culture

Khaled Sharaf

Director of Sales

Ziyad Binsulaiman

Director of Business Development

Anand Saurabh

VP Engineering

Alaa Alherz

Performance & Strategy Director

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