.svg){kind=logo}
.avif)
.avif)
Lucidya equips every government department, from digital outreach to public response, with AI-powered social listening to deliver better citizen experiences.
Track engagement across campaigns and social channels to shape communication that informs, reassures, and connects.
Use feedback from chats and support interactions to improve service delivery and citizen satisfaction.
Validate ideas, understand needs and measure responses before rolling out new services or public policies.
Segment citizens by behaviour, interests or region to share updates that feel personal, helpful and timely.
.png)
Follow feedback across social media and media outlets to understand what matters most, detect issues early, and improve public service delivery.
.png)
Centralize citizen queries from every channel into one smart inbox, route by urgency, and leverage generative AI to respond better, and build trust in every interaction.
.avif)
Analyze targeted surveys and historical data to validate policies, measure satisfaction, and adapt public services to real citizen needs.
Partner with our customer experience specialists for tailored onboarding, customized reports, and strategies that keep citizen satisfaction and trust consistently high.
Tap into unified public sentiment monitoring across every citizen interaction, the speed to meet rising expectations, and Arabic-native AI that understands context, dialect, and emotion, all in a platform built to scale with you.
Ask an expert
Online, offline, and everything in between, in one platform.
Real-time analytics for transparency and accountability across the board.
Your citizen data is safe, encrypted, and protected.
.svg)
Understand intent, emotion, and culture, instantly.
Connect insights across teams for aligned, faster decisions.
.svg)
Online, offline, and everything in between, in one platform.
Real-time analytics for transparency and accountability across the board.
Your citizen data is safe, encrypted, and protected.
Understand intent, emotion, and culture, instantly.
Connect insights across teams for aligned, faster decisions.
Public sentiment monitoring is the continuous tracking of what citizens, media outlets, and public stakeholders are saying about government services, policies, and public figures across social media, news, and digital channels. For government agencies, it provides real-time visibility into citizen satisfaction, emerging concerns, and public reactions to policy announcements, enabling communications and service teams to respond proactively rather than reactively. Lucidya's government social listening platform monitors public sentiment natively in Arabic across 17 dialects, giving government agencies insight that English-first monitoring tools cannot provide.
Saudi Vision 2030 places citizen experience and digitally-enabled public services at the center of the Kingdom's transformation agenda. Social listening gives government agencies the real-time citizen intelligence needed to meet rising expectations for responsive, digital-first public services. From tracking public sentiment around Vision 2030 initiatives to measuring citizen satisfaction with new digital service rollouts, Lucidya's Arabic-native platform helps agencies demonstrate measurable progress on citizen experience goals. Saudi Arabia has ranked number one in MENA for digital government services for four consecutive years, Lucidya helps the agencies behind that ranking stay ahead.
.svg)
.svg)
%20with%20competitive%20intelligence_640x774.avif)
