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When teams have the right insights at the right time, they work better together. Here’s how Lucidya supports each one.
Enable your marketing team with insights into conversations around policies, premiums, and providers so they can optimize campaigns and strengthen brand perception.
Support teams get a single view of what customers are saying across call logs, chats, and email. That means quicker responses, better context, and more satisfied customers.
Uncover market trends, understand customer behavior, and identify growth opportunities that turn real conversations into smarter decisions.
Get a clear read on what drives policy purchases. Sales teams can track customer intent and preferences to tailor offers, coverage plans, and renewal strategies.
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Even before they reach out, policyholders are talking. Track conversations across social channels and media outlets, to spot needs and guide communication.
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Bring support conversations into one place and reply with full context, so every answer feels timely, relevant, and helpful.
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Test ideas, improve service delivery, and shape policies using real-time intelligence from customers, competitors, and emerging trends.
From crisis monitoring to product launches, our professional social intelligence and command center deliver real-time, actionable market insights tailored to your goals.
Tap into the power of a unified view of every customer interaction, the speed to meet rising expectations, and AI that understands context and emotion, all in a platform built to scale with you.
Ask an expert
Online, offline, and everything in between, in one platform.
Lucidya flexes to your business model and pace.
Your customer data is safe, encrypted, and protected.
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Understand intent, emotion, and culture, instantly.
Connect insights across teams for aligned, faster decisions.
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Online, offline, and everything in between, in one platform.
Lucidya flexes to your business model and pace.
Your customer data is safe, encrypted, and protected.
Understand intent, emotion, and culture, instantly.
Connect insights across teams for aligned, faster decisions.
Lucidya unifies conversations from calls, chats, and social media, giving insurers real-time insight into customer concerns. This helps teams resolve issues faster and deliver support that builds long-term trust.
Yes. Lucidya’s sentiment analysis spots rising frustration or confusion before claims are escalated, allowing insurers to intervene early and improve outcomes.
Absolutely. Lucidya tracks competitor mentions, coverage, and customer sentiment, showing how your brand stacks up and where new opportunities exist.
Yes. Lucidya’s monitoring capabilities can flag unusual patterns in conversations or feedback, helping insurers detect potential fraud risks and protect brand credibility.
Yes. Lucidya integrates through APIs with CRMs, claims platforms, and policy management systems, ensuring insights flow directly into your core operations.
Yes. Lucidya complies with Saudi PDPL, GDPR, SOC2, and global standards. Data is encrypted and can be hosted regionally, ensuring secure handling of sensitive policyholder information.
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
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