Your competitors are already listening with Lucidya

One platform. Endless wins across all teams.

From pre-trip buzz to post-trip reviews, every department in your travel business can create better experiences with Lucidya’s CX intelligence platform.

Marketing

Know what travelers want before they search for it

Marketing teams can gain a real-time pulse with bilingual sentiment analysis to spot trends, shape campaigns, and track brand impact.

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Customer Service

Turn service speed into your signature

Support teams can unify customer engagement across emails, chats, and social, and use AI capabilities to respond with the right context and tone.

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Research and Insights

Build services around real feedback

From new routes to loyalty perks, enable your research team with actionable traveler insights to innovate smarter and deliver experiences that truly resonate.

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Sales

Win trust with data-backed strategies

Equip sales teams with actionable, real-time traveler insights to anticipate demand, outpace competitors, and close smarter deals.

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Turn data into seamless journeys and smarter traveler experiences

Track travelers’ pulse before the itinerary begins

Long before bookings, travelers are already sharing opinions. Lucidya helps you track these early signals across media, blogs, and forums to understand what drives decisions.

  • Decode travelers’ emotions before they book.
  • Uncover trends across travel platforms.
  • Segment customers to sharpen targeting.

Respond faster and keep loyalty soaring

From flight delays to lost baggage, response time matters. Lucidya streamlines support across platforms, with Arabic AI that understands urgency and tone.

  • Route service queries based on sentiment and intent.
  • Reduce wait time with AI-powered responses.
  • Resolve issues faster with real-time insights.

Lead the market with real-time intelligence

Stay ahead of shifting behaviors, rising trends, and emerging competitors. Lucidya delivers actionable insight to spot market gaps, outpace rivals, and drive innovation.

  • Track emerging trends and destinations.
  • Gain real-time competitive intelligence.
  • Identify opportunities for innovation.

Unlock deeper impact with expert-led services

Lucidya’s professional services combine hands-on analyst support, strategic consultation, and tailored reporting to help travel brands extract maximum value from their market intelligence.

  • Customise reports for high and low travel seasons.
  • Track region-specific sentiment across every channel.
  • Spot early signs of reputational or competitive risk.

One platform. Endless connections. Total clarity.

Why choose Lucidya

Tap into the power of a unified view of every guest interaction, the speed to meet rising expectations, and AI that understands context and emotion, all in a platform built to scale with you.

Ask an expert
Unify customer data from every touchpoint

Online, offline, and everything in between, in one platform.

Secure data with enterprise-grade compliance

Your customer data is safe, encrypted, and protected.

Adapt to any scale, from boutique to global

Lucidya flexes to your business model and pace.

Respond in real time with Arabic-native AI

Understand intent, emotion, and culture, instantly.

Keep every department connected

Connect insights across teams for aligned, faster decisions.

Unify customer data from every touchpoint

Online, offline, and everything in between, in one platform.

Secure data with enterprise-grade compliance

Your customer data is safe, encrypted, and protected.

Adapt to any scale, from boutique to global

Lucidya flexes to your business model and pace.

Respond in real time with Arabic-native AI

Understand intent, emotion, and culture, instantly.

Keep every department connected

Connect insights across teams for aligned, faster decisions.

Tested. Proven. Celebrated.

Visit Lucidya's Trust Center

Frequently asked questions

See all questions
How can Lucidya help travel companies improve loyalty programs?

By unifying customer data from surveys, social media, and support, Lucidya highlights traveler preferences and pain points, allowing brands to refine rewards and offers, and personalize experiences to boost loyalty.

Can Lucidya detect early signs of a travel crisis, like delays or disruptions?

Yes. Lucidya sends real-time alerts on spikes in negative sentiment or urgent mentions, enabling travel companies to respond quickly and protect their reputation during service disruptions.

How does Lucidya support seasonal travel demand planning?

Lucidya tracks sentiment and booking trends across regions, helping travel businesses anticipate demand shifts during high and low seasons, optimize campaigns, and allocate resources more effectively.

Can Lucidya benchmark my travel brand against competitors?

Absolutely. Lucidya’s Social Listening and Media Monitoring let you compare brand visibility, sentiment, and share of voice with competitors, showing you where you stand in the market.

How does Lucidya improve upselling and cross-selling for travel companies?

With Profiles (CDP), Lucidya identifies traveler preferences and behaviors, enabling sales teams to recommend relevant upgrades like seat class, hotel add-ons, or excursions at the right time.

Does Lucidya integrate with booking systems and travel CRMs?

Yes. Lucidya integrates through APIs with CRMs, booking engines, and analytics platforms, allowing customer insights to flow directly into your existing travel operations.

Is Lucidya compliant with global travel data regulations?

Yes. Lucidya complies with Saudi PDPL, GDPR, SOC2, and other global standards, with encrypted and regionally hosted data to meet airline and travel industry compliance needs.

How does Lucidya do that ?

Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.

What are the channels Lucidya supports ?

Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.

What sets Lucidya apart?

Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.

What industries can use Lucidya?

Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.

Dive deeper with fresh perspectives for smarter CX

Dive deeper with fresh perspectives for smarter CX

Take the next step toward a smarter customer experience