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From pre-trip buzz to post-trip reviews, every department in your travel business can create better experiences with Lucidya’s CX intelligence platform.
Marketing teams can gain a real-time pulse with bilingual sentiment analysis to spot trends, shape campaigns, and track brand impact.
Support teams can unify customer engagement across emails, chats, and social, and use AI capabilities to respond with the right context and tone.
From new routes to loyalty perks, enable your research team with actionable traveler insights to innovate smarter and deliver experiences that truly resonate.
Equip sales teams with actionable, real-time traveler insights to anticipate demand, outpace competitors, and close smarter deals.
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Long before bookings, travelers are already sharing opinions. Lucidya helps you track these early signals across media, blogs, and forums to understand what drives decisions.
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From flight delays to lost baggage, response time matters. Lucidya streamlines support across platforms, with Arabic AI that understands urgency and tone.
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Stay ahead of shifting behaviors, rising trends, and emerging competitors. Lucidya delivers actionable insight to spot market gaps, outpace rivals, and drive innovation.
Lucidya’s professional services combine hands-on analyst support, strategic consultation, and tailored reporting to help travel brands extract maximum value from their market intelligence.
Tap into the power of a unified view of every guest interaction, the speed to meet rising expectations, and AI that understands context and emotion, all in a platform built to scale with you.
Ask an expert
Online, offline, and everything in between, in one platform.
Your customer data is safe, encrypted, and protected.
Lucidya flexes to your business model and pace.
Understand intent, emotion, and culture, instantly.
Connect insights across teams for aligned, faster decisions.
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Online, offline, and everything in between, in one platform.
Your customer data is safe, encrypted, and protected.
Lucidya flexes to your business model and pace.
Understand intent, emotion, and culture, instantly.
Connect insights across teams for aligned, faster decisions.
By unifying customer data from surveys, social media, and support, Lucidya highlights traveler preferences and pain points, allowing brands to refine rewards and offers, and personalize experiences to boost loyalty.
Yes. Lucidya sends real-time alerts on spikes in negative sentiment or urgent mentions, enabling travel companies to respond quickly and protect their reputation during service disruptions.
Lucidya tracks sentiment and booking trends across regions, helping travel businesses anticipate demand shifts during high and low seasons, optimize campaigns, and allocate resources more effectively.
Absolutely. Lucidya’s Social Listening and Media Monitoring let you compare brand visibility, sentiment, and share of voice with competitors, showing you where you stand in the market.
With Profiles (CDP), Lucidya identifies traveler preferences and behaviors, enabling sales teams to recommend relevant upgrades like seat class, hotel add-ons, or excursions at the right time.
Yes. Lucidya integrates through APIs with CRMs, booking engines, and analytics platforms, allowing customer insights to flow directly into your existing travel operations.
Yes. Lucidya complies with Saudi PDPL, GDPR, SOC2, and other global standards, with encrypted and regionally hosted data to meet airline and travel industry compliance needs.
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
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