See how Lucidya AI Agent transforms the customer support journey from a maze of handoffs to a straight path to resolution.
Handoffs per ticket
Resolution time
Cost per ticket
Customer effort
Customer still waiting after multiple escalations and handoffs
Handoffs per ticket
Resolution time
Cost per ticket
Customer effort
Customer issue resolved automatically with full audit trail
Faster resolution
Lower cost-to-serve
Higher CSAT
Designed to plug directly into your existing infrastructure, automate routine tasks, and resolve issues without disrupting your team’s workflow.
Watch Lucidya AI Agent handle the conversation and complete the actions needed to close the case inside your systems, with full visibility and control.
From billing to refunds, see how Lucidya AI Agent resolves customer cases without human handoffs.
Instantly resolve billing disputes, apply credits, and update payment methods.
Real-time order status, delivery updates, and proactive issue resolution.
Process plan upgrades, address changes, and profile updates autonomously.
Handle escalations with empathy and apply resolutions within policy limits.
Pause, cancel, or modify subscriptions with retention offers when appropriate.
Validate refund eligibility, process transactions, and confirm completion.
Instantly resolve billing disputes, apply credits, and update payment methods.
Real-time order status, delivery updates, and proactive issue resolution.
Process plan upgrades, address changes, and profile updates autonomously.
Handle escalations with empathy and apply resolutions within policy limits.
Pause, cancel, or modify subscriptions with retention offers when appropriate.
Validate refund eligibility, process transactions, and confirm completion.
Lucidya AI Agent operates within the boundaries you define. Every action is policy-controlled, visible, and auditable, so cases can be resolved safely without losing oversight.
Granular permissions for different roles
Configurable approval chains
Granular permissions for different roles
Instant AI pause when needed
Business rules for every decision
Built-in regulatory controls
Bi-directional integrations with your existing systems of record. No data silos, no manual sync, no friction.
+ 100s more through our API and integration platform
AI Agent is part of the complete Lucidya CX platform, purpose-built for customer experience teams that need real resolution, not just automation.
Unified agent workspace
Customer feedback
Customer 360
Campaign management
Real-time monitoring
Case management
Built with the same rigor demanded by the world's most security-conscious organizations.
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Put simply, chatbots deflect while AI Agent resolves. Unlike chatbots that only handle conversations, Lucidya AI Agent resolves issues end to end. It can execute transactions, update systems, process refunds, and complete workflows within your defined governance policies.
Full control. You define the policies, approval thresholds, and action limits. Every AI decision follows your rules. You can configure which actions require human approval, set spending limits, and instantly pause execution with a kill switch if needed.
For most organizations, deployments are live within 4-8 weeks. This includes system integrations, policy configuration, and agent training. We provide dedicated implementation support and a phased rollout approach to minimize risk.
Yes. Lucidya AI Agent integrates with major CRM, ticketing, ERP, and payment systems through pre-built connectors and our open API. It can read from and write to your existing systems of record, ensuring seamless operation within your tech stack.
AI Agent is built on multiple safeguards: policy-based action limits, human-in-the-loop for sensitive actions, complete audit trails, real-time monitoring, and continuous learning from outcomes. The AI improves over time while staying within your defined guardrails.
Most customers see positive ROI within 3-6 months. The primary drivers are reduced cost-to-serve (40-60% reduction), faster resolution times (3-5x improvement), and higher first-contact resolution rates (30-50% increase).
Join enterprise leaders who are transforming customer support with AI that actually resolves issues. See Lucidya AI Agent in action.
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