How to Add and Manage Channels in OmniServe

OmniServe lets you manage customer interactions across multiple platforms inside a single inbox. You can connect social media channels, direct messaging platforms, email, and more, and manage everything without switching between tools. The number of channels you can add depends on your subscription plan, and you can add multiple accounts for a single platform based on your business needs.

What You Can Do

• Connect and manage channels across X, Instagram, Facebook, LinkedIn, TikTok, WhatsApp, Gmail, Google My Business, Intercom, and Genesys
• Add multiple accounts for the same platform
• Receive, reply to, and manage conversations from all connected channels in one inbox
• Apply routing rules, SLAs, and agent assignments across all channels

Step 1. Navigate to Manage Channels

Go to OmniServe from the navigation bar and select Manage Channels.

Step 2. Add a New Channel

Click the Add Channel button in the upper left corner of the Manage Channels page, then select the category and platform you want to connect. For the full walkthrough, including category options, platform tables, and Chats-specific bot and session setup, see How to Add a New Channel in Channel Analytics.

For further assistance contact Lucidya Support.