How to Create and Manage Alerts in Lucidya

Lucidya Alerts send you real-time notifications when specific events occur across your monitored platforms. You can set up alerts for new trends, negative mentions, influencer activity, competitor mentions, and more, across X, Facebook, Instagram, and News and Blogs. Alerts can be instant or scheduled and are available for Social Listening, OmniServe, and Surveys.

What You Can Do

• Receive instant notifications when new posts, mentions, or trends occur
• Track mentions from specific influencers
• Monitor negative sentiment and respond before issues escalate
• Stay updated on trending topics related to your brand or competitors
• Set alerts across multiple platforms and data sources

Step 1. Navigate to Alerts

Go to Utilities from the top navigation bar and select Alerts.

Step 2. Create a New Alert

Click New Alert. A popup window will appear. Fill in the following fields.

Alert Name: enter a unique and recognizable name for the alert.

Product: select the product you want to monitor: Social Listening, OmniServe, or Surveys.

Data Source: choose the platform to track: X, Facebook, Instagram, or News and Blogs.

Alert Type: select the type of alert you want to receive. Available options vary depending on the product selected.

Alert Frequency: choose how often to receive alerts. Instant sends notifications immediately when an update occurs. Scheduled sends alerts every hour or at custom time intervals.

Alert Source: based on the selected product, the system will display relevant source options to choose from.

Step 3. Configure Notifications

Enter the email addresses of the recipients who will receive the alerts. Only registered Lucidya users can receive email alerts. By default up to 10 email alerts per hour are sent. You can adjust this limit by entering a custom value.

Step 4. Save the Alert

Click Create to finalize the alert. Alerts can be edited or deleted at any time from the Alerts section in Utilities.

For further assistance contact Lucidya Support.