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Managing Your 2FA and Security Settings
Learn how to enable or disable Two-Factor Authentication from your Profile Settings, navigate the everyday login flow, and change your password.
Beyond first-time setup, Lucidya lets you manage your Two-Factor Authentication and other security settings directly from your Profile Settings — including switching verification methods, logging in day-to-day, and updating your password.
Enabling 2FA from Profile Settings
You can enable 2FA independently from your Profile Settings, regardless of whether your admin has set it company-wide.
- Go to your profile avatar (top-right) and select Profile Settings.
- Scroll to the Security section.
- Find the Two-Factor Authentication area.
- Toggle on your preferred method(s) and complete the setup for your chosen method.
Note: If your company admin has enabled 2FA company-wide, the Disable button in your Profile Settings will be inactive. A tooltip will explain that 2FA is enforced by your organization.
Disabling 2FA from Profile Settings
- Go to Profile Settings → Security → Two-Factor Authentication.
- Click the Disable button next to the active method.
- Confirm the action in the dialog.
- Enter the verification code sent to your email.
On success, the method is disabled and the Enabled label is removed.
Note: You have 5 attempts to enter the code. After 5 failed attempts, the Disable button is temporarily locked with a retry tooltip. Your account will not be locked.
Everyday Login with 2FA
- Enter your email and password.
- You're prompted to verify using your configured 2FA method.
- If your admin enabled multiple methods, click Try Another Way to switch.
- Enter the verification code and click Verify.
- If enabled by your admin, check Don't ask again for 7 days to remember your browser.
Info: Verification codes expire after 5 minutes. Use the Resend Code link after the timer runs out.
A Note on SMS Verification
Once SMS is enabled, you cannot change your mobile number from your Profile page. Your company Manager can update it via Settings → User Management.
Changing Your Password
The password change option is located in the Security section of your Profile Settings.
- Go to Profile Settings → Security → Change Your Password.
- Enter your Current Password.
- Enter your New Password. A real-time tooltip displays password strength feedback as you type.
- Re-enter the new password in the Confirm Password field.
- Click Save — this appears only when all three fields are valid and matching.
Info: Password requirements follow the standard Lucidya policy used at account creation.
Validation rules:
A green confirmation snackbar appears on success. A red snackbar appears if the change fails.
For further assistance, contact Lucidya Support.
Frequently asked questions
Yes. You can enable 2FA independently from Profile Settings at any time, regardless of whether your organization enforces it company-wide.
If your company admin has enabled 2FA company-wide, the Disable button is inactive for individual users. A tooltip will explain that 2FA is enforced by your organization.
If your admin has enabled multiple methods, click Try Another Way to switch to a different one. If you only have one method configured and lose access to it, contact your administrator.
Codes expire after 5 minutes. Use the Resend Code link to request a new one once the timer runs out.
No, not from your own Profile page. Your company Manager can update it via Settings → User Management.
The Save button stays inactive until your Current Password is verified, your New Password meets all policy requirements shown in the real-time tooltip, and your Confirm Password field matches exactly.