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Riyadh, KSA: Lucidya has been honored as the Leading AI-Powered Platform for Customer Experience Management – Saudi Arabia 2025 by the World Business Outlook Awards. This recognition reflects our deep focus on Arabic-native AI and our role in helping businesses across the region transform fragmented customer data into actionable, real-time insights.
Lucidya’s win reinforces the growing impact of CXM in the Middle East, where customer experience is emerging as a core business driver. The global momentum of CXM is clear, and more companies are making the shift. A McKinsey report shows that companies prioritizing customer experience outperform competitors by nearly 80% in revenue growth. Meanwhile, IDC notes that over 60% of organizations now rely on AI-powered platforms to personalize customer interactions and guide product decisions.
As Lucidya continues to lead with purpose and innovation, this award reaffirms our commitment to building AI-powered solutions that empower brands to connect, understand, and grow through intelligent, data-driven experiences.
To view the complete list of winners click here.
About the World Business Outlook Awards
The World Business Outlook Awards celebrate excellence in business performance, innovation, and leadership across global markets. Winners are selected based on impact, scalability, and industry relevance.
