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Riyadh, KSA: Lucidya has been named the official Agentic CX Partner for NextGen AI Summit Riyadh 2026 by Inc. Arabia, taking place August 12 at voco Riyadh. The one-day summit brings together AI leaders, business executives, and policymakers from across government, banking, energy, healthcare, and retail to explore AI's role in advancing Saudi Arabia's Vision 2030.
Moreover, Qaiser Khan, Senior Director of AI at Lucidya, will join a panel discussion titled "Measuring Real Impact in AI-Driven Customer Experience," alongside representatives from NADEC, Riyad Bank, Qiddiya, and AZM X. The panel will examine how organizations can measure the true impact of AI-powered customer experiences beyond traditional KPIs, focusing on the frameworks and metrics that drive meaningful business outcomes.
As the agentic CX platform that enables organizations to autonomously turn customer and market intelligence into real-time resolution and measurable business outcomes, Lucidya continues to contribute to the broader AI narrative and its role in shaping the next chapter of CX. This partnership represents a meaningful opportunity to further advance that role.
