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How to Connect Your Instagram Account to Lucidya
Learn how to connect your Instagram Business account to Lucidya, including the Meta Business Suite prerequisites, permissions setup, and verification steps.
Connecting your Instagram account to Lucidya requires a few setup steps in both Meta Business Suite and the Lucidya platform. Complete all steps in order to ensure a successful integration.
Before You Start
You need the following before connecting your Instagram account to Lucidya.
A Business Account: Your Instagram profile must be set to Business. To check or change this go to your Instagram app → Settings → Business Tools and Controls.
Full Admin Access to Meta Business Manager: you must have full control access in the Meta Business Manager linked to your Instagram account. To confirm go to Meta Business Suite → Settings → Users → People and check that your profile shows Full Control.
Instagram Linked to Your Meta Business Portfolio: Go to Meta Business Suite → Settings → Accounts → Instagram Accounts and confirm your Instagram account is linked to your Business Portfolio.
Instagram Linked to Your Facebook Page: Go to Meta Business Suite → Settings → Accounts → Pages, select your Facebook Page, and link your Instagram account to it. After completing this, your Instagram account should appear under the Connected Assets section of the linked Facebook Page.
Step 1. Add Your Instagram Account in Lucidya
Go to Settings → Account Management → User Accounts in Lucidya. Select Instagram to begin the connection process.
Step 2. Continue the Connection
Click Add User Account, select Instagram, and click Next to proceed.
Step 3. Adjust Permissions
Click Edit Previous Settings. Make sure all permissions under the first option are fully enabled to allow complete access. If you want to preview which pages will be connected you can select the second option, but switch back to the first option before continuing to ensure full permissions are granted.
Step 4. Verify the Connection
If you have more than one verified Instagram account, go to the Accounts list and select Instagram to see all connected verified accounts.
For further assistance contact Lucidya Support.
Frequently asked questions
Lucidya's integration requires Business Account access to retrieve analytics and management data. Personal accounts do not have the required API permissions.
Incomplete permissions will limit what data Lucidya can access from your Instagram account. Make sure all permissions under the first option are enabled before proceeding.
Your Instagram account will appear in the Accounts list under Instagram in Lucidya's User Accounts settings. It will also appear under the Connected Assets section of your linked Facebook Page in Meta Business Suite.