How to Customize Survey Branding in Lucidya

Lucidya lets you customize the appearance of your surveys to match your company's branding. Both Embedded surveys and Link/QR Code surveys support visual customization, though the options differ between the two types.

Customizing an Embedded Survey

Step 1. Open Display Settings

Open the embedded survey you want to customize from the survey list. Click the Display Settings tab at the top right of the builder.

Step 2. Configure Embed Options

Choose the embed type: Popup displays the survey as a popup screen when visitors open your website. Button adds an action button in the corner of your website that opens the survey popup when clicked. Set the size as small, medium, or large. Choose from nine position options for Popup or six placement options for Button.

Step 3. Customize Button Style (Button embed type only)

If you selected Button as the embed type, customize the button title, font color, font type, background color, and corner radius as rounded or square.

Step 4. Customize Popup Style

Set the popup alignment to RTL for Arabic or LTR for English. Choose a primary color and set the corner radius as rounded or square.

Step 5. Set Font Style

Select a font type and font color. These settings apply to all questions throughout the survey and support commonly used Arabic and English fonts.

Step 6. Add a Backdrop

Choose a background color and set the opacity percentage for the backdrop that appears when the popup opens.

Step 7. Configure Progress Bar and Section Headers

Enable or disable the progress bar to show participants their section progress as they complete the survey. This setting only applies when the survey has more than one section. Toggle section headers on or off to control whether section names are visible to participants.

Step 8. Set Opening Animation

Choose how the survey appears when it opens: Fade in up, Fade in down, Slide in left, Slide in right, or None.

Step 9. Configure Frequency Settings

Set how often the survey appears to visitors. Display Every Session shows the survey in every browsing session. Display Once shows it only once per visitor using cookies.

Set when to stop displaying: after the participant clicks Submit or after they close the popup.

Customizing a Link or QR Code Survey

Link and QR Code surveys now support full display customization including logo, colors, fonts, border radius, progress bar, completion message, and redirect on completion. For the complete setup guide see How to Customize Link Survey Display Settings.

To upload your logo, go to Surveys and open a Link or QR Code survey. In the Display Settings tab on the right panel, click Custom Survey Logo and upload your file. Supported formats are JPG, PNG, JFIF, PJP, PJPEG, and JPEG. Once uploaded you can adjust the logo size, replace it, or remove it at any time.

For further assistance contact Lucidya Support.