How to Request Historical Data in Social Listening

Monitors in Lucidya collect data from the moment they are created. Historical data lets you retrieve posts and interactions from before a monitor was set up. You can request historical data directly through the platform in two ways.

Before You Start

Check your remaining post allowance before submitting a request. The platform displays your remaining posts during the request process. Once consumed, posts count against your subscription package.

Step 1. Open the Historical Data Request

There are two ways to get here.

Through Settings: Go to Settings from the top bar and select Historical Data Request from the list. Click New Historical Data Request.

Through Social Listening: Go to Social Listening → Monitors. Click the three-dot menu next to the monitor you need and select Historical Data Request.

Step 2. Choose the Data Range

In the Request Historical Data popup, select the product — Social Listening or OmniChannel. Then choose the data source or channel, and select the monitor or account where you want the historical data to appear. Set the start and end dates for the period you need. Click Next Step.

Step 3. Set the Maximum Number of Posts

Enter the maximum number of posts you want to retrieve for this request. Your remaining post allowance will be displayed to help you manage usage. Click Request to submit.

Step 4. Confirm Completion

Once the request is processed, the monitor will reflect the retrieved historical data. You will also receive an email notification confirming the data collection is complete.

For further assistance contact Lucidya Support.