Understanding Survey Question Types and Configuration in Lucidya

Lucidya Surveys supports a variety of question types and configuration options to help you build effective surveys tailored to your goals. This article covers the available question types and how to configure each one.

What You Can Do

• Collect contact details with pre-configured question types
• Use rating scales and satisfaction scores to measure customer sentiment
• Create branching surveys that show or hide sections based on responses
• Set validation rules to ensure data quality
• Customize question configurations for your survey flow

Question Types

Contact Information

Collects basic contact details including name, email address, phone number, and social media profile links. Pre-configured for easy data collection.

Yes or No

Simple questions for definitive answers. Ideal for quick, clear data collection.

Multiple Choice

Allows participants to choose one or more answers from predefined options. An Other option can be added for responses not covered by the listed choices.

Dropdown List

Provides a single selection from a long list of choices. Commonly used for selecting a country or product model.

Number

Collects numerical data such as frequency of an activity or a phone number. Minimum and maximum value rules can be applied to ensure only valid numbers are entered.

Free Text Response

Open-ended questions that allow participants to provide written feedback or comments. A maximum character limit can be set.

Net Promoter Score

Measures how likely participants are to recommend a product or service on a scale of 0 to 10. Provides quantitative and comparable satisfaction data.

Respondents are grouped into:

• Detractors (0 to 6)
• Passives (7 to 8)
• Promoters (9 to 10)

Customer Satisfaction Score

Measures average satisfaction across all CSAT questions. Calculated by dividing the sum of positive ratings by the total number of responses and multiplying by 100.

Rating Scale

Allows participants to rate an experience on an adjustable scale. Minimum and maximum values can be set along with optional low and high value labels.

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Question Configuration Options

• Required – Mark any question as mandatory to prevent participants from skipping it. Available for all question types.
• Descriptions and Hints – Add guidance text next to questions to help participants understand what is being asked.
• Other Option – Add a custom response field to Multiple Choice questions when predefined options may not cover all possible answers.
• Multiple Selection – Allow participants to select more than one answer on Multiple Choice questions.
• Option Sorting – Control how response options are displayed on Multiple Choice and Dropdown questions: randomly or alphabetically.
• Character Limits – Set a maximum character limit on Free Text questions to keep answers concise.
• Minimum and Maximum Values – Set value boundaries on Number and Rating Scale questions.
• Country Code – Select a country code for Phone Number questions.
• Colored Themes – Add colored themes to NPS and CSAT questions.
• Sections – Divide the survey into separate sections with clear titles to improve participant navigation. Each section can be duplicated, deleted, or have its text direction set to RTL (Arabic) or LTR (English).

• Show or Hide Sections – Show or hide sections based on participant responses to create a more tailored survey flow.  See How to Create Conditional Paths in Lucidya Surveys for full setup steps.

For further assistance contact Lucidya Support.