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Understanding the Live Dashboard in Social Listening
A reference guide to the Live Dashboard in Social Listening, including real-time X Platform metrics, sentiment, follower growth, and customer service performance indicators.
The Live Dashboard gives you real-time updates on X Platform activity down to the second. It displays the latest tweets, interaction totals, influencer activity, sentiment analysis, and follower growth for your monitored accounts, all updating live without needing to refresh.
Metrics Overview
Latest Tweets: a live feed of the most recent tweets collected by the monitor.
Total Tweets: the total number of tweets collected during the current session.
Total Interactions: the total number of interactions recorded across collected tweets.
Total Influencers: the number of influencers who interacted with the monitored tweets.
Sentiment Analysis: shows the sentiment breakdown of user comments as positive, negative, or neutral. Sentiment is determined based on the terms used and their tone.
Follower Growth: tracks whether the monitored account's followers are increasing or decreasing in real time.
Customer Service Performance Metrics
Total Questions: the total number of posts classified as containing questions, identified using AI.
Response Rate: the percentage of questions that received a reply relative to the total number of questions posted.
Average Response Time: the average time between when a question-containing post is created and when the monitored account replies. This is measured from the moment the monitor was created.
Additional Features
Top Hashtags: a list of the 10 most frequently used hashtags in collected tweets, ranked by frequency.
User Distribution by City: shows the distribution of users who posted the collected tweets, categorized by city.
For further assistance contact Lucidya Support.
Frequently asked questions
The percentage shows how the number of posts in the last hour compares to the 24-hour average. Green means the last hour's post volume is higher than the average, indicating increased activity. Red means it is lower than the average, indicating decreased activity.
The Live Dashboard updates in real time down to the second, giving you an up-to-the-moment view of activity on X Platform.
Sentiment is determined based on the terms used in comments and their tone, reflecting the perspective of the user who posted them.
It measures the average time between when a question-containing post is created and when the monitored account replies, calculated from the moment the monitor was set up.