Frequently asked questions

Lucidya's sentiment analysis reaches 92% accuracy in both Arabic and English, with native understanding of 17 Arabic dialects including Khaliji, Levantine, Egyptian, and Maghrebi. This level of accuracy is significantly higher than what Western social listening platforms achieve when processing Arabic content, because Lucidya's AI is built in-house and trained specifically on Arabic social media language rather than adapted from English-first models.

Yes. All survey responses are automatically linked to individual customer profiles in Lucidya Profiles, adding structured feedback data to each customer's 360-degree profile alongside their social media sentiment, support interaction history, and behavioral signals. This means teams can see not just what a customer said in a survey but how that feedback connects to their broader sentiment history and engagement patterns over time.

Lucidya's Media Monitoring uses Arabic-native AI with 92% sentiment accuracy across 17 Arabic dialects to analyze tone, bias, and public perception in Arabic-language news sources and publications. Unlike Western media monitoring tools that misread Arabic sentiment or miss regional nuance entirely, Lucidya accurately distinguishes between positive, negative, and neutral coverage in Arabic content across Gulf, Levantine, Egyptian, and Maghrebi media sources, giving PR teams in MENA markets significantly more reliable intelligence than generic tools provide.

Lucidya's Survey Panel gives enterprises direct access to relevant, targeted respondent audiences across MENA markets without relying on outdated contact lists or external research panels with long lead times. Organizations can run targeted studies with specific demographic, regional, or behavioral audience segments quickly, making it significantly faster to get statistically meaningful research results from Arabic-speaking audiences across Saudi Arabia, UAE, and the wider Gulf region.

OmniServe connects to 30+ platforms across social media, messaging, reviews, and more, so you can manage every customer conversation in one place. Social Media: X, Facebook, Instagram, TikTok, Snapchat, YouTube, LinkedIn Messaging & Support: WhatsApp, Email News & Media: News & Blogs, TV & Radio Reviews & Ratings: Google My Business, Google Play Store, Apple App Store, Facebook Page Reviews, HungerStation, Uber Eats, Booking, Airbnb, Expedia, TripAdvisor, Indeed, Glassdoor, G2, Product Hunt, eBay (Seller & Item), Goodreads, AliExpress, Gartner, Zomato, Google Shopping Whether your customers leave reviews on TripAdvisor, message you on WhatsApp, comment on TikTok, or post feedback on G2, OmniServe brings every conversation into your unified inbox. No matter where your customers are, you can see, respond, and track everything from a single workspace.

Basic includes essential social media monitoring (X, Facebook, Instagram, LinkedIn, and YouTube). Professional adds news, blogs, forums, and expanded public account monitoring including Snapchat. Enterprise unlocks everything, including managed account OAuth integrations (TikTok, X, Meta properties), plus 21 review platforms like Google Maps, App Store, Play Store, Trustpilot, and regional platforms like HungerStation and Zomato.

Lucidya's sentiment analysis reaches 92% accuracy in both Arabic and English. Unlike Western platforms that require extensive customization for Arabic content, Lucidya's AI is built in-house and trained natively on 17 Arabic dialects (from Khaliji to Maghrebi) making it significantly more accurate for MENA markets than global alternatives like Brandwatch or Sprinklr. Lucidya's Arabic NLP engine supports 17 dialects across seven major dialect groups: Modern Standard Arabic (MSA), Saudi Arabic (Najdi, Hijazi, and other regional Saudi variations), Yemeni Arabic (including White/Yemeni dialect variations), Khaleeji Arabic (Emirati, Bahraini, and Kuwaiti dialects), Egyptian Arabic, Shami Arabic (Palestinian, Syrian, and Lebanese dialects), Maghrebi Arabic (Moroccan, Libyan, and Algerian dialects), and Iraqi Arabic.

Accurate Arabic sentiment analysis requires AI models trained natively on Arabic language data rather than translated from English. Platforms built specifically for MENA markets with in-house Arabic NLP consistently outperform global tools adapted for Arabic as an afterthought. Lucidya's sentiment analysis reaches 92% accuracy across Arabic and English, trained on 17 dialects including Gulf, Levantine, Egyptian, and Maghrebi Arabic — making it significantly more reliable for brands operating in Saudi Arabia and the broader MENA region.

Lucidya monitors brand mentions and sentiment across social media platforms, online news, blogs, forums, and TV and radio broadcasts. Real-time alerts notify teams the moment sentiment shifts or a potential reputation issue emerges, allowing brands to respond before situations escalate.

Lucidya Profiles gives agents a complete 360-degree view of each customer — including interaction history, sentiment signals, and stated preferences — before they respond. This allows agents to deliver contextually relevant, personalized support instead of generic scripted replies, even at high volumes.

Lucidya's Social Listening and Media Monitoring tools give market and growth teams visibility into consumer sentiment, competitive positioning, and audience behavior across 11 MENA countries. Teams can analyze new markets before entering them, test messaging resonance with specific regional audiences, and benchmark against local and global competitors operating in those markets.

Lucidya monitors sentiment across social media, news, and review platforms continuously and sends real-time alerts the moment negative sentiment spikes around flight delays, hotel complaints, or service failures. Travel and airline teams can respond within minutes rather than hours, containing reputation damage before it escalates across Arabic and English social channels simultaneously.

Lucidya's sentiment analysis continuously monitors policyholder conversations across social media, call logs, and digital channels, flagging rising frustration or confusion before it becomes a formal complaint or claim escalation. Insurance teams receive real-time alerts when sentiment around specific policies, premiums, or service experiences turns negative, allowing them to intervene early and resolve issues before they damage the relationship.

Lucidya tracks customer sentiment, investor confidence signals, and regulatory discussions across Arabic and English social media, news, and digital channels in real time. Banking teams receive instant alerts when sentiment around specific products, interest rates, or regulatory changes shifts negatively, allowing compliance and communications teams to respond before issues escalate publicly.

Lucidya's sentiment analysis monitors guest conversations across social media, review platforms, and digital channels in real time, flagging dissatisfaction the moment it appears. Hospitality teams receive alerts when sentiment around specific experiences, such as room quality, food service, or wait times, turns negative, allowing staff to intervene directly with the guest before the complaint escalates into a public review or viral social post.