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Combine every channel, workflow, and touchpoint into a single, cohesive stream to align all teams with complete context and turn complexity into clarity.
Connect social, WhatsApp, media, email, and customer profiles in one place so you don’t have to switch between tools or play catch-up.
Get up-to-date visibility across functions and teams to drive efficient collaboration and ensure confident decision-making.
Build dynamic profiles that evolve with each interaction. See preferences, behaviors, and sentiment come together in a single view.
Handle conversations across all channels from one hub. Deliver responses that are faster, more accurate, and more personal.
Stay secure and compliant. Lucidya fully adheres to regional and global privacy standards to protect your customers’ data.
Whether you’re a startup, enterprise, or public sector team, Lucidya adapts to your structure today and scales with your needs tomorrow.
Track brand, market, and competitor signals in real-time across media channels and customer touchpoints.
Deliver fast, personalized customer support with AI-powered assistance.
Turn feedback and market signals into clear actions that guide your strategy.
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Understand sentiment with 92% accuracy across 15+ Arabic dialects, capturing context and meaning others miss.
Get instant alerts on market trends, emerging reputational issues, and key moments so you’re never caught off guard.
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Move from raw data to clear decisions with AI that highlights patterns, data trends, and recommends what to do next.
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Help agents respond faster and more accurately with AI-assisted recommendations and guided replies.
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Instantly analyze open feedback and social conversations to uncover what customers are really saying.
Understand sentiment with 92% accuracy across 15+ Arabic dialects, capturing context and meaning others miss.
Get instant alerts on market trends, emerging reputational issues, and key moments so you’re never caught off guard.
Move from raw data to clear decisions with AI that highlights patterns, data trends, and recommends what to do next.
Help agents respond faster and more accurately with AI-assisted recommendations and guided replies.
Instantly analyze open feedback and social conversations to uncover what customers are really saying.
We've been using Lucidya for about three years now, and it's been an outstanding experience across the board. We consider it the best local social monitoring platform out there. Their support team is incredibly responsive and always goes the extra mile to meet our needs. What really sets Lucidya apart is their commitment to continuous improvement. They roll out new features every year that help us work more efficiently and hit our targets. We've never even thought about switching providers, and we're thrilled to keep this partnership going strong.
I am truly impressed with the exceptional support provided by the Lucidya team. Over the past three years, Lucidya has become an indispensable part of our social media and marketing strategies. Their CXM platform consistently outperforms other market solutions in delivering unmatched accuracy and depth of data and providing invaluable insights into brand perception and market dynamics. It has transformed how we understand both our brand's position and the broader market landscape.
Lucidya has made a real difference for our team. They have given us clear insights into what our audience thinks and how they behave. Their social listening tool capabilities help us track how we're doing compared to others and spot new opportunities we might have missed. Thanks to their solutions, we can make confident decisions based on facts, not guesses. We've gotten better at staying ahead of competitors and fine-tuning our approach for optimal results.
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Lucidya is the leading AI-native platform for customer experience intelligence in the Arab World. With its unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
Yes. Lucidya complies with Saudi PDPL, GDPR, and SOC2 standards. Data is encrypted, securely stored, and can be hosted regionally to meet compliance needs.
Lucidya connects all your customer-facing channels — social, media, surveys, and support — into one intelligent system. It turns raw data into actionable insights so your teams can monitor sentiment,tailor messaging, protect reputation, boost satisfaction, all in real time.
Unlike generic AI tools, Lucidya’s AI is developed fully in-house and trained on Arabic — including 15 dialects — ensuring unmatched accuracy for sentiment and tone detection in the MENA region.
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
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