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From menus and campaigns to service and sales, Lucidya helps every team understand what guests really want, move faster, and work smarter.
Understand what guests are loving (or skipping) across social media, and shape campaigns that connect, and protect your brand image.
Use guest sentiment and feedback from chats and service requests to improve experiences, close service gaps, and raise satisfaction.
Understand customer feedback, monitor trends, and uncover opportunities to enhance satisfaction, loyalty, and growth.
Segment guests by preferences, behaviour and sentiment to pitch experiences that feel personal and relevant.
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From stay to service, guests are always talking. Lucidya helps you track brand sentiment across channels so you can respond before reputation takes a hit.
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Lucidya brings all guest interactions—across chat, email, calls, and social—into one intelligent inbox to resolve issues fast and thoughtfully.
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Guest needs evolve fast. Lucidya captures signals across services and segments to refine experiences, personalise offers, and validate ideas before launch.
Back your team with in-depth social intelligence, tailored reporting, and strategic guidance to unlock the full value of your customer experience data.
Tap into the power of a unified view of every guest interaction, the speed to meet rising expectations, and AI that understands context and emotion, all in a platform built to scale with you.
Ask an expert
Online, offline, and everything in between, in one platform.
Lucidya flexes to your business model and pace.
Your customer data is safe, encrypted, and protected.
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Understand intent, emotion, and culture, instantly.
Connect insights across teams for aligned, faster decisions.
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Online, offline, and everything in between, in one platform.
Lucidya flexes to your business model and pace.
Your customer data is safe, encrypted, and protected.
Understand intent, emotion, and culture, instantly.
Connect insights across teams for aligned, faster decisions.
Lucidya unifies feedback from reviews, social media, chats, and surveys into one platform, helping hotels and restaurants respond faster, refine services, and build stronger loyalty.
Yes. With real-time sentiment analysis in Arabic and English, Lucidya spots dissatisfaction early, allowing teams to act before it escalates into public complaints.
Lucidya tracks guest sentiment and booking patterns around peak seasons and major events, helping brands adjust staffing, campaigns, and promotions proactively.
Absolutely. With Profiles, Lucidya segments guests by preferences, behavior, and past interactions, enabling personalized offers like menu suggestions, upgrades, or loyalty perks.
By analyzing guest behavior and sentiment, Lucidya helps sales teams identify the right time to recommend upgrades—such as premium dining packages, room enhancements, or exclusive experiences.
Yes. Lucidya integrates with CRMs, booking platforms, and POS systems via APIs, ensuring all guest insights are connected across your operations.
Yes. Lucidya complies with Saudi PDPL, GDPR, SOC2, and other global standards. Data is encrypted and can be hosted regionally to meet strict industry requirements.
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
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