Your competitors are already listening with Lucidya

One platform. Endless wins across all teams.

From menus and campaigns to service and sales, Lucidya helps every team understand what guests really want, move faster, and work smarter.

Marketing

Know exactly what’s winning hearts

Understand what guests are loving (or skipping) across social media, and shape campaigns that connect, and protect your brand image.

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Customer Service

Let daily conversations drive better service

Use guest sentiment and feedback from chats and service requests to improve experiences, close service gaps, and raise satisfaction.

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Research and Insights

Insights that elevate every guest experience

Understand customer feedback, monitor trends, and uncover opportunities to enhance satisfaction, loyalty, and growth.

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Sales

Personalize offers with clear guest insight

Segment guests by preferences, behaviour and sentiment to pitch experiences that feel personal and relevant.

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Designed to perfect every guest touchpoint

Track sentiment and protect brand image

From stay to service, guests are always talking. Lucidya helps you track brand sentiment across channels so you can respond before reputation takes a hit.

  • Monitor guest sentiment in Arabic in real time.
  • Benchmark share of voice against local competitors.
  • Detect issues early with real-time alerts and trend analysis.

Respond faster across every channel

Lucidya brings all guest interactions—across chat, email, calls, and social—into one intelligent inbox to resolve issues fast and thoughtfully.

  • Filter queries by urgency or sentiment.
  • Reduce wait times with AI-powered replies.
  • Capture feedback with automated surveys.

Shape new experiences with better insight

Guest needs evolve fast. Lucidya captures signals across services and segments to refine experiences, personalise offers, and validate ideas before launch.

  • Segment insights by stay, spend, or profile.
  • Track trends like luxury, wellness, and eco stays.
  • Test demand with targeted survey panels.

Make every insight count with experts

Back your team with in-depth social intelligence, tailored reporting, and strategic guidance to unlock the full value of your customer experience data.

  • Customize reports for seasons and segments.
  • Get expert analysis to inform strategy and campaigns.
  • Localize insights with region-specific dashboards.

One platform. Endless connections. Total clarity.

Why choose Lucidya

Tap into the power of a unified view of every guest interaction, the speed to meet rising expectations, and AI that understands context and emotion, all in a platform built to scale with you.

Ask an expert
Unify customer data from every touchpoint

Online, offline, and everything in between, in one platform.

Adapt to any scale, from boutique to global

Lucidya flexes to your business model and pace.

Secure data with enterprise-grade compliance

Your customer data is safe, encrypted, and protected.

Respond in real time with Arabic-native AI

Understand intent, emotion, and culture, instantly.

Keep every department connected

Connect insights across teams for aligned, faster decisions.

Unify customer data from every touchpoint

Online, offline, and everything in between, in one platform.

Adapt to any scale, from boutique to global

Lucidya flexes to your business model and pace.

Secure data with enterprise-grade compliance

Your customer data is safe, encrypted, and protected.

Respond in real time with Arabic-native AI

Understand intent, emotion, and culture, instantly.

Keep every department connected

Connect insights across teams for aligned, faster decisions.

Tested. Proven. Celebrated.

Visit Lucidya's Trust Center

Frequently asked questions

See all questions
How does Lucidya help hospitality and F&B businesses improve guest experiences?

Lucidya unifies feedback from reviews, social media, chats, and surveys into one platform, helping hotels and restaurants respond faster, refine services, and build stronger loyalty.

Can Lucidya detect early signs of negative guest experiences?

Yes. With real-time sentiment analysis in Arabic and English, Lucidya spots dissatisfaction early, allowing teams to act before it escalates into public complaints.

How does Lucidya support seasonal or event-driven demand in hospitality?

Lucidya tracks guest sentiment and booking patterns around peak seasons and major events, helping brands adjust staffing, campaigns, and promotions proactively.

Can Lucidya help restaurants and hotels personalize offers?

Absolutely. With Profiles, Lucidya segments guests by preferences, behavior, and past interactions, enabling personalized offers like menu suggestions, upgrades, or loyalty perks.

How does Lucidya support upselling and cross-selling in F&B and hospitality?

By analyzing guest behavior and sentiment, Lucidya helps sales teams identify the right time to recommend upgrades—such as premium dining packages, room enhancements, or exclusive experiences.

Does Lucidya integrate with booking engines and POS systems?

Yes. Lucidya integrates with CRMs, booking platforms, and POS systems via APIs, ensuring all guest insights are connected across your operations.

Is Lucidya secure and compliant for hospitality and F&B businesses?

Yes. Lucidya complies with Saudi PDPL, GDPR, SOC2, and other global standards. Data is encrypted and can be hosted regionally to meet strict industry requirements.

How does Lucidya do that ?

Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.

What are the channels Lucidya supports ?

Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.

What sets Lucidya apart?

Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.

What industries can use Lucidya?

Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.

Dive deeper with fresh perspectives for smarter CX

Dive deeper with fresh perspectives for smarter CX

Take the next step toward a smarter customer experience