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social, support, and surveys to help customer service teams respond faster, and with more cultural context.
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We've been using Lucidya for about three years now, and it's been an outstanding experience across the board. We consider it the best local social monitoring platform out there. Their support team is incredibly responsive and always goes the extra mile to meet our needs. What really sets Lucidya apart is their commitment to continuous improvement. They roll out new features every year that help us work more efficiently and hit our targets. We've never even thought about switching providers, and we're thrilled to keep this partnership going strong.
I am truly impressed with the exceptional support provided by the Lucidya team. Over the past three years, Lucidya has become an indispensable part of our social media and marketing strategies. Their CXM platform consistently outperforms other market solutions in delivering unmatched accuracy and depth of data and providing invaluable insights into brand perception and market dynamics. It has transformed how we understand both our brand's position and the broader market landscape.
Lucidya has made a real difference for our team. They have given us clear insights into what our audience thinks and how they behave. Their social listening tool capabilities help us track how we're doing compared to others and spot new opportunities we might have missed. Thanks to their solutions, we can make confident decisions based on facts, not guesses. We've gotten better at staying ahead of competitors and fine-tuning our approach for optimal results.
Bring support conversations into one place and reply with full context, so every answer feels timely, relevant, and helpful.
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Extend the value of your core solutions with enhancement options designed to help customer service teams respond faster, work smarter, and keep satisfaction high.
Access hands-on support, strategic consultation, and tailored reporting to help your service teams resolve issues faster and improve customer experiences.
Bring support conversations into one place and reply with full context, so every answer feels timely, relevant, and helpful.
Extend the value of your core solutions with enhancement options designed to help customer service teams respond faster, work smarter, and keep satisfaction high.
Access hands-on support, strategic consultation, and tailored reporting to help your service teams resolve issues faster and improve customer experiences.
Why leading customer service teams choose Lucidya.
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Enable your teams with a unified customer experience intelligence platform built for Arabic-speaking audiences. With AI trained on 15+ local dialects, your service interactions connect naturally, understand real sentiment, and deliver insights that truly reflect your market.
Stay ahead with real-time analytics, sentiment tracking, and performance data across every touchpoint. Whether launching a campaign or handling a crisis, Lucidya gives you the clarity to move fast and make smart choices.
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Privacy is not an afterthought, it’s built in. Lucidya meets the highest data protection standards across the Middle East, EU, and U.S. Your data stays secure, your operations compliant, and your brand trusted.
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Lucidya unifies social listening, media monitoring, customer profiling, surveys, and engagement. This gives your teams one clear source of truth across the entire customer journey.
Lucidya shows how your brand stacks up in real time, tracking competitors, revealing whitespaces, uncovering untapped opportunities, and spotting trends early. That way, you’re always one step ahead, and never the one playing catch-up.
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Enable your teams with a unified customer experience intelligence platform built for Arabic-speaking audiences. With AI trained on 15+ local dialects, your service interactions connect naturally, understand real sentiment, and deliver insights that truly reflect your market.
Stay ahead with real-time analytics, sentiment tracking, and performance data across every touchpoint. Whether launching a campaign or handling a crisis, Lucidya gives you the clarity to move fast and make smart choices.
Privacy is not an afterthought, it’s built in. Lucidya meets the highest data protection standards across the Middle East, EU, and U.S. Your data stays secure, your operations compliant, and your brand trusted.
Lucidya unifies social listening, media monitoring, customer profiling, surveys, and engagement. This gives your teams one clear source of truth across the entire customer journey.
Lucidya shows how your brand stacks up in real time, tracking competitors, revealing whitespaces, uncovering untapped opportunities, and spotting trends early. That way, you’re always one step ahead, and never the one playing catch-up.
Lucidya unifies conversations from all channels into one inbox, enabling faster responses, better prioritization, and personalized support that builds trust.
Yes. The AI Agent detects tone, urgency, and patterns to automate replies, route issues, and provide agents with full context for smarter, empathetic responses.
With Profiles (CDP), agents see complete customer history, sentiment, and preferences—allowing them to deliver thoughtful, personalized support instead of generic responses.
Absolutely. Surveys capture feedback after interactions, while analytics highlight trends and pain points, helping teams refine processes and raise satisfaction scores.
Yes. With the Call Analytics add-on, Lucidya analyzes call interactions to detect recurring issues, tone, and satisfaction levels. Combined with Custom Dashboards, service teams can track KPIs and improve performance.
Yes. Lucidya integrates with CRMs, ticketing systems, and call center platforms via APIs, ensuring smooth adoption into existing workflows.
Yes. Lucidya meets Saudi PDPL, GDPR, SOC2, and global compliance standards. Data is encrypted and can be hosted regionally for maximum security and trust.
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
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