AI Agent

Handle the high volume without hiring more headcount

Lucidya AI Agent resolves routine inquiries instantly — in Arabic and English — while escalating complex cases to your team with full context.

The questions keep coming.

But is your team keeping up?

Do satisfaction scores drop as customers wait or leave?

Are agents losing focus on high-value issues?

Is your chatbot just a form in disguise?

Lucidya’s AI Agent

handles real conversations, understands Arabic dialects, and clears the queue fast.

Deliver instant, empathetic support every single time

Connected to the platforms you use daily

Connected to the platforms you use daily

Smarter conversations for stronger outcomes

Automated support

Deliver instant answers to FAQs, booking requests, and common issues — while agents handle the complex cases.

Sales assistance

Guide prospects through product details, pricing, and steps to purchase in real time.

Citizen care

Handle citizen inquiries instantly across portals and public service channels.

Dynamic scaling

Manage spikes in volume during holidays and promotions without overwhelming your team.

Live engagement

Answer questions and resolve issues in real time during product drops or PR moments.

Proactive updates

Broadcast messages that inform, engage, or guide customers across channels.

Works well with other products in the Lucidya suite

Your trusted partner

for culturally fluent

support at scale

Frequently asked questions

See all questions
What is Lucidya's AI Agent?

Lucidya’s AI Agent automates customer conversations in Arabic and English across channels like WhatsApp, X (Twitter), Instagram DMs, and more.

Can the AI Agent handle Arabic dialects?

Yes. Lucidya’s AI Agent understands 15+ Arabic dialects for cultural and contextual accuracy.

What happens if the AI can't help?

The AI Agent escalates the conversation to a human agent in OmniServe with full context.

Can it use our knowledge base for answers?

Absolutely. The AI Agent pulls from your documents, FAQs, and approved content to deliver consistent, accurate answers in real time.

Can I control the AI's tone and response style?

Yes. You can customize the tone, formality, and even dialect—whether it’s casual Arabic with emojis or formal Gulf Arabic—based on your audience.

Is the AI Agent easy to set up?

Very. You can create flows, set rules, and preview conversations without coding. It’s fully configurable and designed for quick deployment.

Can it connect to our CRM or other systems?

Yes. The AI Agent integrates with CRMs, ticketing tools, and other platforms without needing heavy development work.

Does it support proactive messaging?

Definitely. You can send targeted messages or alerts through channels like WhatsApp to engage users or share important updates instantly.

Can I monitor and adjust how the AI performs?

Yes. You can track activity, review AI behavior, and roll back changes when needed—giving you full control and transparency.

How does Lucidya do that ?

Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.

What are the channels Lucidya supports ?

Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.

What sets Lucidya apart?

Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.

What industries can use Lucidya?

Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.

Dive deeper with fresh perspectives for smarter CX

Dive deeper with fresh perspectives for smarter CX

Take the next step toward a smarter customer experience