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Lucidya equips every department, from digital outreach to public response, to listen, learn, and act faster to deliver better citizen experiences.
Track engagement across campaigns and social channels to shape communication that informs, reassures, and connects.
Use feedback from chats and support interactions to improve service delivery and citizen satisfaction.
Validate ideas, understand needs and measure responses before rolling out new services or public policies.
Segment citizens by behaviour, interests or region to share updates that feel personal, helpful and timely.
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Follow feedback across social media and media outlets to understand what matters most, detect issues early, and improve public service delivery.
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Centralize citizen queries from every channel into one smart inbox, route by urgency, and leverage generative AI to respond better, and build trust in every interaction.
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Analyze targeted surveys and historical data to validate policies, measure satisfaction, and adapt public services to real citizen needs.
Partner with our customer experience specialists for tailored onboarding, customized reports, and strategies that keep citizen satisfaction and trust consistently high.
Tap into the power of a unified view of every citizen interaction, the speed to meet rising expectations, and AI that understands context and emotion, all in a platform built to scale with you.
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Online, offline, and everything in between, in one platform.
Real-time analytics for transparency and accountability across the board.
Your citizen data is safe, encrypted, and protected.
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Understand intent, emotion, and culture, instantly.
Connect insights across teams for aligned, faster decisions.
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Online, offline, and everything in between, in one platform.
Real-time analytics for transparency and accountability across the board.
Your citizen data is safe, encrypted, and protected.
Understand intent, emotion, and culture, instantly.
Connect insights across teams for aligned, faster decisions.
Lucidya unifies citizen feedback from social media, service channels, and surveys, giving agencies real-time insights to resolve issues faster and deliver better services.
Yes. Lucidya’s sentiment analysis and real-time alerts flag sudden spikes in dissatisfaction, helping agencies respond quickly and prevent crises.
By monitoring social and media channels in real time, Lucidya equips public teams with the clarity to address misinformation, respond to emergencies, and communicate with confidence.
Absolutely. With targeted surveys and public sentiment tracking, agencies can test ideas, measure acceptance, and refine policies based on real citizen needs.
By capturing every citizen voice in Arabic and English, Lucidya ensures communications are empathetic, responsive, and tailored—helping governments strengthen credibility and trust.
Yes. Lucidya integrates with existing CRMs, case management, and digital service platforms via APIs, ensuring insights flow seamlessly into government operations.
Yes. Lucidya complies with Saudi PDPL, GDPR, SOC2, and other global standards. Data can be hosted regionally, meeting strict government security and compliance needs.
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.
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