Your competitors are already listening with Lucidya

One platform. Endless wins across all teams.

Lucidya equips every department, from digital outreach to public response, to listen, learn, and act faster to deliver better citizen experiences.

Marketing

Understand what earns trust, not just attention

Track engagement across campaigns and social channels to shape communication that informs, reassures, and connects.

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Citizen Support

Turn public queries into meaningful action

Use feedback from chats and support interactions to improve service delivery and citizen satisfaction.

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Research and Insights

Build programs shaped by real citizen input

Validate ideas, understand needs and measure responses before rolling out new services or public policies.

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Public Communication

Send the right message to the right audience

Segment citizens by behaviour, interests or region to share updates that feel personal, helpful and timely.

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Solutions that turn citizen voices into smart public action

Track citizen sentiment in real time

Follow feedback across social media and media outlets to understand what matters most, detect issues early, and improve public service delivery.

  • Spot rising concerns quickly.
  • Compare sentiment across regions.
  • Get alerts for sudden shifts.

Resolve service issues before they escalate.

Centralize citizen queries from every channel into one smart inbox, route by urgency, and leverage generative AI to respond better, and build trust in every interaction.

  • Unify messages from all platforms.
  • Prioritize urgent citizen needs and automate responses.
  • Confirm impact with citizen feedback.

Shape services with citizen input.

Analyze targeted surveys and historical data to validate policies, measure satisfaction, and adapt public services to real citizen needs.

  • Validate new service ideas.
  • Measure satisfaction before and after changes.
  • Identify recurring concerns.

Expert guidance for citizen engagement

Partner with our customer experience specialists for tailored onboarding, customized reports, and strategies that keep citizen satisfaction and trust consistently high.

  • Onboarding for your teams and agencies.
  • In-depth reports about social signals and trends.
  • Strategic consultation to refine engagement approaches.

One platform. Endless connections. Total clarity.

Why choose Lucidya

Tap into the power of a unified view of every citizen interaction, the speed to meet rising expectations, and AI that understands context and emotion, all in a platform built to scale with you.

Ask an expert
Unify citizen data from every touchpoint

Online, offline, and everything in between, in one platform.

Drive smarter, more transparent governance

Real-time analytics for transparency and accountability across the board.

Secure data with enterprise-grade compliance

Your citizen data is safe, encrypted, and protected.

Respond in real time with Arabic-native AI

Understand intent, emotion, and culture, instantly.

Keep every department connected

Connect insights across teams for aligned, faster decisions.

Unify citizen data from every touchpoint

Online, offline, and everything in between, in one platform.

Drive smarter, more transparent governance

Real-time analytics for transparency and accountability across the board.

Secure data with enterprise-grade compliance

Your citizen data is safe, encrypted, and protected.

Respond in real time with Arabic-native AI

Understand intent, emotion, and culture, instantly.

Keep every department connected

Connect insights across teams for aligned, faster decisions.

Tested. Proven. Celebrated.

Visit Lucidya's Trust Center

Frequently asked questions

See all questions
How does Lucidya help government agencies improve citizen satisfaction?

Lucidya unifies citizen feedback from social media, service channels, and surveys, giving agencies real-time insights to resolve issues faster and deliver better services.

Can Lucidya help detect early public concerns before they escalate?

Yes. Lucidya’s sentiment analysis and real-time alerts flag sudden spikes in dissatisfaction, helping agencies respond quickly and prevent crises.

How does Lucidya support crisis communication for governments?

By monitoring social and media channels in real time, Lucidya equips public teams with the clarity to address misinformation, respond to emergencies, and communicate with confidence.

Can Lucidya help validate policies before launch?

Absolutely. With targeted surveys and public sentiment tracking, agencies can test ideas, measure acceptance, and refine policies based on real citizen needs.

How does Lucidya build public trust in government services?

By capturing every citizen voice in Arabic and English, Lucidya ensures communications are empathetic, responsive, and tailored—helping governments strengthen credibility and trust.

Does Lucidya integrate with government systems and CRMs?

Yes. Lucidya integrates with existing CRMs, case management, and digital service platforms via APIs, ensuring insights flow seamlessly into government operations.

Is Lucidya compliant with government data regulations?

Yes. Lucidya complies with Saudi PDPL, GDPR, SOC2, and other global standards. Data can be hosted regionally, meeting strict government security and compliance needs.

How does Lucidya do that ?

Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.

What are the channels Lucidya supports ?

Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.

What sets Lucidya apart?

Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.

What industries can use Lucidya?

Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.

Dive deeper with fresh perspectives for smarter CX

Dive deeper with fresh perspectives for smarter CX

Take the next step toward a smarter customer experience