Lucidya “Best AI CXM Platform” by Inc. Arabia as a Business Leader in AI-Powered CX

Riyadh, Saudi Arabia – Lucidya, the region’s leading AI-powered Customer Experience Management (CXM) platform, has been honored with the “Best AI CXM Platform” at the Inc. Arabia Best in Business Awards 2025, reinforcing its position as a trailblazer in AI-driven customer engagement.

Lucidya received the award during a ceremony held on June 24 at the Voco Riyadh Hotel, attended by Ziyad Binsulaiman, Director of Business Development, and Khaled Sharaf, Director of Sales. The event celebrated companies spearheading innovation, growth, and leadership across key sectors, with this year’s Riyadh edition spotlighting achievements in AI, sustainability, and digital transformation.

This recognition marks yet another laudable milestone for Lucidya as it doubles down on its mission to transform customer experience in the region. Backed by a strong Q2 performance in market growth and product innovation, Lucidya continues to lead in empowering public and private sector organizations to elevate CX and accelerate digital transformation.

About Inc. Arabia’s Best in Business Awards

The Best in Business Awards is a series of events by Inc. Arabia that celebrates companies driving innovation, growth, and leadership across industries. By recognizing organizations that are setting new standards, the awards aim to inspire progress, foster meaningful connections, and highlight the transformative role of business in shaping the future of Saudi Arabia’s economy.

About Lucidya

Lucidya is an AI-powered unified customer experience platform (CXM) designed to support CX and Marketing leaders in large enterprises, governments, and SMEs across the Arab world. Through the transformative power of AI, Lucidya enables organizations of all sizes to turn raw data into meaningful interactions and actionable insights, allowing them to build human connections and drive real business impact, safely and securely. 

We are fully compliant with global and regional data privacy and security regulations, including SOC2 for data management standards, and the SDAIA PDPL in KSA. Lucidya also adheres to the NIST Cybersecurity Framework (CSF), ensuring robust risk management practices, and comply with key US data privacy regulations.