AI Customer Experience Platform for MENA - Lucidya

Built for brands that demand excellence

Our products & services

Turn data noise into meaningful connections and actionable decisions

OmniServe

Handle every customer interaction and manage agent performance from a single inbox.

Explore OmniServe

Social Listening

Monitor accounts and keywords and analyze sentiment across all social channels in real time.

Explore Social Listening

Profiles

Build rich, 360° customer records and segment them by behavior, sentiment, interests, purchase history, and more.

Explore Profiles

Survey

Collect customer feedback with multilingual surveys shared as a link or embedded on your site and get real-time sentiment insights.

AI Agent

Deploy multilingual, culturally-nuanced chatbots that understand intent and automate routine queries while ensuring smooth, context-aware conversations.

Explore AI Agent

Media Monitoring

Track and analyze brand mentions across online news sites and traditional media outlets around the clock.

Explore Media Monitoring

Professional Reports

Receive executive-grade, customized reports on demand, with insights, trends, and recommendations that speak to your board.

Explore Professional Reports

Command Center

Your physical hub for live CX insight, real-time brand alerts, and customer service performance.

Explore Command Center

Heading

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

This is some text inside of a div block.

Heading

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

This is some text inside of a div block.

Heading

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

This is some text inside of a div block.

Heading

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

This is some text inside of a div block.

Heading

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

This is some text inside of a div block.

Heading

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

This is some text inside of a div block.

Heading

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

This is some text inside of a div block.

Heading

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

This is some text inside of a div block.

Command Center

Your physical hub for live CX insight, real-time brand alerts, and customer service performance.

Explore Command Center

Professional Reports

Receive executive-grade, customized reports on demand, with insights, trends, and recommendations that speak to your board.

Explore Professional Reports

Media Monitoring

Track and analyze brand mentions across online news sites and traditional media outlets around the clock.

Explore Media Monitoring

AI Agent

Deploy multilingual, culturally-nuanced chatbots that understand intent and automate routine queries while ensuring smooth, context-aware conversations.

Explore AI Agent

Survey

Collect customer feedback with multilingual surveys shared as a link or embedded on your site and get real-time sentiment insights.

Profiles

Build rich, 360° customer records and segment them by behavior, sentiment, interests, purchase history, and more.

Explore Profiles

OmniServe

Handle every customer interaction and manage agent performance from a single inbox.

Explore OmniServe

Engineered for your industry

Travel & Tourism

Monitor guest reviews and social chatter to ensure every traveler feels heard.

<svg width="79" height="76" viewBox="0 0 79 76" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M37.5 75.5C32.3236 75.5 27.4545 74.5132 22.8927 72.5396C18.3309 70.5653 14.3618 67.8903 10.9854 64.5146C7.60972 61.1382 4.93472 57.1691 2.96042 52.6073C0.986805 48.0455 0 43.1764 0 38C0 32.8236 0.986805 27.9545 2.96042 23.3927C4.93472 18.8309 7.60972 14.8618 10.9854 11.4854C14.3618 8.10972 18.3309 5.43472 22.8927 3.46041C27.4545 1.4868 32.3236 0.5 37.5 0.5C47.2118 0.5 55.5892 3.70382 62.6323 10.1115C69.6754 16.5191 73.7069 24.4344 74.7271 33.8573H70.5125C69.7806 27.826 67.6024 22.4135 63.9781 17.6198C60.3538 12.8253 55.6945 9.2875 50 7.00625V8.83333C50 11.125 49.184 13.0868 47.5521 14.7188C45.9201 16.3507 43.9583 17.1667 41.6667 17.1667H33.3333V25.5C33.3333 26.6806 32.934 27.6701 32.1354 28.4688C31.3368 29.2674 30.3472 29.6667 29.1667 29.6667H20.8333V38H28.526V50.5H25L5 30.5C4.79167 31.75 4.60069 33 4.42708 34.25C4.25347 35.5 4.16667 36.75 4.16667 38C4.16667 47.0972 7.36111 54.9097 13.75 61.4375C20.1389 67.9653 28.0556 71.2639 37.5 71.3333V75.5ZM75.0958 74.3781L60.7208 60.1635C59.4764 61.0504 58.1278 61.7448 56.675 62.2469C55.2215 62.749 53.691 63 52.0833 63C47.9965 63 44.5444 61.591 41.7271 58.7729C38.909 55.9556 37.5 52.5035 37.5 48.4167C37.5 44.3299 38.909 40.8778 41.7271 38.0604C44.5444 35.2424 47.9965 33.8333 52.0833 33.8333C56.1701 33.8333 59.6222 35.2424 62.4396 38.0604C65.2576 40.8778 66.6667 44.3299 66.6667 48.4167C66.6667 50.0778 66.4021 51.6483 65.8729 53.1281C65.3445 54.608 64.6101 55.9701 63.6698 57.2146L78.0448 71.4292L75.0958 74.3781ZM52.0833 58.8333C55 58.8333 57.4653 57.8264 59.4792 55.8125C61.4931 53.7986 62.5 51.3333 62.5 48.4167C62.5 45.5 61.4931 43.0347 59.4792 41.0208C57.4653 39.0069 55 38 52.0833 38C49.1667 38 46.7014 39.0069 44.6875 41.0208C42.6736 43.0347 41.6667 45.5 41.6667 48.4167C41.6667 51.3333 42.6736 53.7986 44.6875 55.8125C46.7014 57.8264 49.1667 58.8333 52.0833 58.8333Z" fill="white"/> </svg>

Insurance

Set risk alerts to flag emerging policy concerns before they become claims.

<svg width="59" height="76" viewBox="0 0 59 76" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M25 50.1792H33.3333V39.7625H43.75V31.4292H33.3333V21.0125H25V31.4292H14.5833V39.7625H25V50.1792ZM29.1667 75.0188C20.7958 72.5347 13.842 67.4639 8.30521 59.8062C2.7684 52.1486 0 43.5229 0 33.9292V11.3969L29.1667 0.5L58.3333 11.3969V33.9292C58.3333 43.5229 55.5649 52.1486 50.0281 59.8062C44.4913 67.4639 37.5375 72.5347 29.1667 75.0188ZM29.1667 70.5958C36.3889 68.3042 42.3611 63.7208 47.0833 56.8458C51.8056 49.9708 54.1667 42.3319 54.1667 33.9292V14.2417L29.1667 4.94688L4.16667 14.2417V33.9292C4.16667 42.3319 6.52778 49.9708 11.25 56.8458C15.9722 63.7208 21.9444 68.3042 29.1667 70.5958Z" fill="white"/> </svg>

Banking & Finance

Deliver personalized, real-time engagement across channels to boost loyalty and trust.

<svg width="71" height="76" viewBox="0 0 71 76" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M12.3396 62.5187V29.1854H16.5063V62.5187H12.3396ZM33.1729 62.5187V29.1854H37.3396V62.5187H33.1729ZM0 75.0188V70.8521H70.5125V75.0188H0ZM54.0063 62.5187V29.1854H58.1729V62.5187H54.0063ZM0 20.8521V17.326L35.2563 0.5L70.5125 17.326V20.8521H0ZM11.0094 16.6854H59.5031L35.2563 5.22708L11.0094 16.6854Z" fill="white"/> </svg>

Hospitality & F&B

Anticipate seasonal demand, like holiday surges, and tailor your offerings for the moment.

<svg width="84" height="76" viewBox="0 0 84 76" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 42.2469V38.0802H7.95625C8.23403 28.8865 11.3965 21.1462 17.4438 14.8594C23.491 8.57187 30.8708 5.18229 39.5833 4.69062V0.5H43.75V4.69062C52.4625 5.18229 59.8424 8.57187 65.8896 14.8594C71.9368 21.1462 75.0993 28.8865 75.3771 38.0802H83.3333V42.2469H0ZM12.1719 38.0802H71.1615C70.8837 29.699 67.899 22.7156 62.2073 17.1302C56.5156 11.5455 49.6688 8.75312 41.6667 8.75312C33.6646 8.75312 26.8177 11.5455 21.126 17.1302C15.4344 22.7156 12.4497 29.699 12.1719 38.0802ZM56.1302 42.2469H24.0385V67.1667H48.125C49.5833 67.1667 50.9896 66.9236 52.3437 66.4375C53.6979 65.9514 54.9306 65.2222 56.0417 64.25L73.3333 49.9792C72.5639 49.1563 71.7118 48.5392 70.7771 48.1281C69.8424 47.717 68.8594 47.442 67.8281 47.3031C66.701 47.2017 65.5955 47.3031 64.5115 47.6073C63.4267 47.9122 62.3983 48.4465 61.426 49.2104L54.0229 55.1479H35.5771V50.9813H52.5479L57.8521 46.6698C58.2528 46.3545 58.5267 45.9698 58.674 45.5156C58.8205 45.0622 58.8139 44.5736 58.6542 44.05C58.4938 43.4625 58.1799 43.0149 57.7125 42.7073C57.2451 42.4003 56.7177 42.2469 56.1302 42.2469ZM19.8719 42.1667H10.8979C10.15 42.1667 9.53542 42.4069 9.05417 42.8875C8.57361 43.3688 8.33333 43.9833 8.33333 44.7313V68.7688C8.33333 69.5167 8.57361 70.1313 9.05417 70.6125C9.53542 71.0931 10.15 71.3333 10.8979 71.3333H17.3073C18.0552 71.3333 18.6698 71.0931 19.151 70.6125C19.6316 70.1313 19.8719 69.5167 19.8719 68.7688V42.1667ZM17.3073 75.5802H10.8979C8.97986 75.5802 7.37847 74.9379 6.09375 73.6531C4.80903 72.3684 4.16667 70.767 4.16667 68.849V44.8104C4.16667 42.8931 4.80903 41.292 6.09375 40.0073C7.37847 38.7226 8.97986 38.0802 10.8979 38.0802H56.05C60.1361 38.0802 64.0007 38.9135 67.6438 40.5802C71.2875 42.2469 74.4288 44.6479 77.0677 47.7833L79.2385 50.4521L58.7344 67.5833C57.233 68.807 55.5635 69.7511 53.726 70.4156C51.8885 71.0809 50.0215 71.4136 48.125 71.4136H23.5333C23.0368 72.6636 22.2302 73.6705 21.1135 74.4344C19.9976 75.1983 18.7288 75.5802 17.3073 75.5802Z" fill="white"/> </svg>

Logistics, Shipping & Delivery

Route complaints by urgency and topic with smart tagging to keep every package on track.

<svg version="1.2" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 141 110" width="141" height="110" class="logi-icon"> <title>Shape 9</title> <style> .s0 { fill: #ffffff } </style> <path id="Shape 9" class="s0" d="m16.4 109q-6.5 0-11-4.4-4.4-4.5-4.4-11 0-6.5 4.4-11 4.5-4.4 11-4.4h107.9q6.5 0 11 4.4 4.4 4.5 4.4 11 0 6.5-4.4 11-4.5 4.4-11 4.4zm0-7.7h107.9q3.3 0 5.5-2.2 2.2-2.2 2.2-5.5 0-3.3-2.2-5.5-2.2-2.2-5.5-2.2h-107.9q-3.3 0-5.5 2.2-2.2 2.2-2.2 5.5 0 3.3 2.2 5.5 2.2 2.2 5.5 2.2zm52.1-38.5q-2.6 0-4.4-1.8-1.8-1.8-1.8-4.4v-49.3q0-2.6 1.8-4.4 1.8-1.8 4.4-1.8h49.3q2.6 0 4.4 1.8 1.8 1.8 1.8 4.4v49.3q0 2.6-1.8 4.4-1.8 1.8-4.4 1.8zm1.6-7.7h46.2v-46.3h-46.2zm-69.1-3.9v-7.6h45.8v7.6zm76.8-23h30.8v-7.7h-30.8zm-61.4 0h30.4v-7.7h-30.4zm53.7 27v-46.2z"/> </svg></svg></svg>

Government

Stay informed in real time to resolve citizen issues, address concerns, and build trust with your community.

<svg width="80" height="80" viewBox="0 0 80 80" fill="none" xmlns="http://www.w3.org/2000/svg"> <mask id="mask0_22260_19449" style="mask-type:alpha" maskUnits="userSpaceOnUse" x="0" y="0" width="80" height="80"> <rect width="80" height="80" fill="#D9D9D9"/> </mask> <g mask="url(#mask0_22260_19449)"> <path d="M1 78V73.0504H15.3881V50.7788H8.19406V45.8297H15.5013C15.7286 39.8971 17.9674 34.8576 22.2179 30.7109C26.4684 26.5643 31.5753 24.2179 37.5388 23.6719V3H62.5297V17.0856H42.4612V23.6719C48.4247 24.2179 53.5317 26.5643 57.7821 30.7109C62.0325 34.8576 64.2714 39.8971 64.4987 45.8297H71.8059V50.7788H64.6119V73.0504H79V78H1ZM20.3105 73.0504H37.5388V50.7788H20.3105V73.0504ZM42.4612 73.0504H59.6895V50.7788H42.4612V73.0504ZM20.4803 45.8297H59.5197C59.2538 40.8235 57.2152 36.6846 53.4036 33.4132C49.592 30.1426 45.1242 28.5073 40 28.5073C34.8758 28.5073 30.408 30.1426 26.5964 33.4132C22.7848 36.6846 20.7462 40.8235 20.4803 45.8297Z" fill="white"/> </g> </svg>

Engineered for your industry

Travel & Tourism

Monitor guest reviews and social chatter to ensure every traveler feels heard.

<svg width="79" height="76" viewBox="0 0 79 76" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M37.5 75.5C32.3236 75.5 27.4545 74.5132 22.8927 72.5396C18.3309 70.5653 14.3618 67.8903 10.9854 64.5146C7.60972 61.1382 4.93472 57.1691 2.96042 52.6073C0.986805 48.0455 0 43.1764 0 38C0 32.8236 0.986805 27.9545 2.96042 23.3927C4.93472 18.8309 7.60972 14.8618 10.9854 11.4854C14.3618 8.10972 18.3309 5.43472 22.8927 3.46041C27.4545 1.4868 32.3236 0.5 37.5 0.5C47.2118 0.5 55.5892 3.70382 62.6323 10.1115C69.6754 16.5191 73.7069 24.4344 74.7271 33.8573H70.5125C69.7806 27.826 67.6024 22.4135 63.9781 17.6198C60.3538 12.8253 55.6945 9.2875 50 7.00625V8.83333C50 11.125 49.184 13.0868 47.5521 14.7188C45.9201 16.3507 43.9583 17.1667 41.6667 17.1667H33.3333V25.5C33.3333 26.6806 32.934 27.6701 32.1354 28.4688C31.3368 29.2674 30.3472 29.6667 29.1667 29.6667H20.8333V38H28.526V50.5H25L5 30.5C4.79167 31.75 4.60069 33 4.42708 34.25C4.25347 35.5 4.16667 36.75 4.16667 38C4.16667 47.0972 7.36111 54.9097 13.75 61.4375C20.1389 67.9653 28.0556 71.2639 37.5 71.3333V75.5ZM75.0958 74.3781L60.7208 60.1635C59.4764 61.0504 58.1278 61.7448 56.675 62.2469C55.2215 62.749 53.691 63 52.0833 63C47.9965 63 44.5444 61.591 41.7271 58.7729C38.909 55.9556 37.5 52.5035 37.5 48.4167C37.5 44.3299 38.909 40.8778 41.7271 38.0604C44.5444 35.2424 47.9965 33.8333 52.0833 33.8333C56.1701 33.8333 59.6222 35.2424 62.4396 38.0604C65.2576 40.8778 66.6667 44.3299 66.6667 48.4167C66.6667 50.0778 66.4021 51.6483 65.8729 53.1281C65.3445 54.608 64.6101 55.9701 63.6698 57.2146L78.0448 71.4292L75.0958 74.3781ZM52.0833 58.8333C55 58.8333 57.4653 57.8264 59.4792 55.8125C61.4931 53.7986 62.5 51.3333 62.5 48.4167C62.5 45.5 61.4931 43.0347 59.4792 41.0208C57.4653 39.0069 55 38 52.0833 38C49.1667 38 46.7014 39.0069 44.6875 41.0208C42.6736 43.0347 41.6667 45.5 41.6667 48.4167C41.6667 51.3333 42.6736 53.7986 44.6875 55.8125C46.7014 57.8264 49.1667 58.8333 52.0833 58.8333Z" fill="white"/> </svg>

Insurance

Set risk alerts to flag emerging policy concerns before they become claims.

<svg width="59" height="76" viewBox="0 0 59 76" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M25 50.1792H33.3333V39.7625H43.75V31.4292H33.3333V21.0125H25V31.4292H14.5833V39.7625H25V50.1792ZM29.1667 75.0188C20.7958 72.5347 13.842 67.4639 8.30521 59.8062C2.7684 52.1486 0 43.5229 0 33.9292V11.3969L29.1667 0.5L58.3333 11.3969V33.9292C58.3333 43.5229 55.5649 52.1486 50.0281 59.8062C44.4913 67.4639 37.5375 72.5347 29.1667 75.0188ZM29.1667 70.5958C36.3889 68.3042 42.3611 63.7208 47.0833 56.8458C51.8056 49.9708 54.1667 42.3319 54.1667 33.9292V14.2417L29.1667 4.94688L4.16667 14.2417V33.9292C4.16667 42.3319 6.52778 49.9708 11.25 56.8458C15.9722 63.7208 21.9444 68.3042 29.1667 70.5958Z" fill="white"/> </svg>

Banking & Finance

Deliver personalized, real-time engagement across channels to boost loyalty and trust.

<svg width="71" height="76" viewBox="0 0 71 76" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M12.3396 62.5187V29.1854H16.5063V62.5187H12.3396ZM33.1729 62.5187V29.1854H37.3396V62.5187H33.1729ZM0 75.0188V70.8521H70.5125V75.0188H0ZM54.0063 62.5187V29.1854H58.1729V62.5187H54.0063ZM0 20.8521V17.326L35.2563 0.5L70.5125 17.326V20.8521H0ZM11.0094 16.6854H59.5031L35.2563 5.22708L11.0094 16.6854Z" fill="white"/> </svg>

Hospitality & F&B

Anticipate seasonal demand, like holiday surges, and tailor your offerings for the moment.

<svg width="84" height="76" viewBox="0 0 84 76" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 42.2469V38.0802H7.95625C8.23403 28.8865 11.3965 21.1462 17.4438 14.8594C23.491 8.57187 30.8708 5.18229 39.5833 4.69062V0.5H43.75V4.69062C52.4625 5.18229 59.8424 8.57187 65.8896 14.8594C71.9368 21.1462 75.0993 28.8865 75.3771 38.0802H83.3333V42.2469H0ZM12.1719 38.0802H71.1615C70.8837 29.699 67.899 22.7156 62.2073 17.1302C56.5156 11.5455 49.6688 8.75312 41.6667 8.75312C33.6646 8.75312 26.8177 11.5455 21.126 17.1302C15.4344 22.7156 12.4497 29.699 12.1719 38.0802ZM56.1302 42.2469H24.0385V67.1667H48.125C49.5833 67.1667 50.9896 66.9236 52.3437 66.4375C53.6979 65.9514 54.9306 65.2222 56.0417 64.25L73.3333 49.9792C72.5639 49.1563 71.7118 48.5392 70.7771 48.1281C69.8424 47.717 68.8594 47.442 67.8281 47.3031C66.701 47.2017 65.5955 47.3031 64.5115 47.6073C63.4267 47.9122 62.3983 48.4465 61.426 49.2104L54.0229 55.1479H35.5771V50.9813H52.5479L57.8521 46.6698C58.2528 46.3545 58.5267 45.9698 58.674 45.5156C58.8205 45.0622 58.8139 44.5736 58.6542 44.05C58.4938 43.4625 58.1799 43.0149 57.7125 42.7073C57.2451 42.4003 56.7177 42.2469 56.1302 42.2469ZM19.8719 42.1667H10.8979C10.15 42.1667 9.53542 42.4069 9.05417 42.8875C8.57361 43.3688 8.33333 43.9833 8.33333 44.7313V68.7688C8.33333 69.5167 8.57361 70.1313 9.05417 70.6125C9.53542 71.0931 10.15 71.3333 10.8979 71.3333H17.3073C18.0552 71.3333 18.6698 71.0931 19.151 70.6125C19.6316 70.1313 19.8719 69.5167 19.8719 68.7688V42.1667ZM17.3073 75.5802H10.8979C8.97986 75.5802 7.37847 74.9379 6.09375 73.6531C4.80903 72.3684 4.16667 70.767 4.16667 68.849V44.8104C4.16667 42.8931 4.80903 41.292 6.09375 40.0073C7.37847 38.7226 8.97986 38.0802 10.8979 38.0802H56.05C60.1361 38.0802 64.0007 38.9135 67.6438 40.5802C71.2875 42.2469 74.4288 44.6479 77.0677 47.7833L79.2385 50.4521L58.7344 67.5833C57.233 68.807 55.5635 69.7511 53.726 70.4156C51.8885 71.0809 50.0215 71.4136 48.125 71.4136H23.5333C23.0368 72.6636 22.2302 73.6705 21.1135 74.4344C19.9976 75.1983 18.7288 75.5802 17.3073 75.5802Z" fill="white"/> </svg>

Logistics, Shipping & Delivery

Route complaints by urgency and topic with smart tagging to keep every package on track.

<svg version="1.2" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 141 110" width="141" height="110" class="logi-icon"> <title>Shape 9</title> <style> .s0 { fill: #ffffff } </style> <path id="Shape 9" class="s0" d="m16.4 109q-6.5 0-11-4.4-4.4-4.5-4.4-11 0-6.5 4.4-11 4.5-4.4 11-4.4h107.9q6.5 0 11 4.4 4.4 4.5 4.4 11 0 6.5-4.4 11-4.5 4.4-11 4.4zm0-7.7h107.9q3.3 0 5.5-2.2 2.2-2.2 2.2-5.5 0-3.3-2.2-5.5-2.2-2.2-5.5-2.2h-107.9q-3.3 0-5.5 2.2-2.2 2.2-2.2 5.5 0 3.3 2.2 5.5 2.2 2.2 5.5 2.2zm52.1-38.5q-2.6 0-4.4-1.8-1.8-1.8-1.8-4.4v-49.3q0-2.6 1.8-4.4 1.8-1.8 4.4-1.8h49.3q2.6 0 4.4 1.8 1.8 1.8 1.8 4.4v49.3q0 2.6-1.8 4.4-1.8 1.8-4.4 1.8zm1.6-7.7h46.2v-46.3h-46.2zm-69.1-3.9v-7.6h45.8v7.6zm76.8-23h30.8v-7.7h-30.8zm-61.4 0h30.4v-7.7h-30.4zm53.7 27v-46.2z"/> </svg></svg></svg>

Government

Stay informed in real time to resolve citizen issues, address concerns, and build trust with your community.

<svg width="80" height="80" viewBox="0 0 80 80" fill="none" xmlns="http://www.w3.org/2000/svg"> <mask id="mask0_22260_19449" style="mask-type:alpha" maskUnits="userSpaceOnUse" x="0" y="0" width="80" height="80"> <rect width="80" height="80" fill="#D9D9D9"/> </mask> <g mask="url(#mask0_22260_19449)"> <path d="M1 78V73.0504H15.3881V50.7788H8.19406V45.8297H15.5013C15.7286 39.8971 17.9674 34.8576 22.2179 30.7109C26.4684 26.5643 31.5753 24.2179 37.5388 23.6719V3H62.5297V17.0856H42.4612V23.6719C48.4247 24.2179 53.5317 26.5643 57.7821 30.7109C62.0325 34.8576 64.2714 39.8971 64.4987 45.8297H71.8059V50.7788H64.6119V73.0504H79V78H1ZM20.3105 73.0504H37.5388V50.7788H20.3105V73.0504ZM42.4612 73.0504H59.6895V50.7788H42.4612V73.0504ZM20.4803 45.8297H59.5197C59.2538 40.8235 57.2152 36.6846 53.4036 33.4132C49.592 30.1426 45.1242 28.5073 40 28.5073C34.8758 28.5073 30.408 30.1426 26.5964 33.4132C22.7848 36.6846 20.7462 40.8235 20.4803 45.8297Z" fill="white"/> </g> </svg>

Make every consumer experience count

Unify

all your data

Turn

conversations into growth

Deliver

experiences that resonate

Insights you can act on

Up to

تحسّن يصل إلى

238%

%238

boost in positive sentiment

Up to

زيادة تصل إلى

207%

%207

increase in social reach

Up to

ارتفاع يصل إلى

900%

%900

increase in response rate

Decode dialect nuances

Uncover trends, and stay ahead of the competition with insights that drive confident actions.

Listen like a local

Our bespoke AI engine understands 15 different Arabic dialects, from Khaliji to Maghrebi, so you can differentiate between a cheerful “yallah” and an angry one.

Unify every channel

Bring social comments, DMs, WhatsApp messages, call logs, and much more into one seamless platform.

Engage with confidence

Give your agents the context they need to handle comments, DMs, emails, and messages instantly from a single view powered by real-time insights.

Act with precision

With 92% sentiment analysis accuracy in Arabic and English, turn insights into actionable decisions and avert crises before they happen.

Gain real-time clarity

Catch emerging trends and sentiment shifts the moment they happen and eliminate blind spots that slow you down.

Listen like a local

Our bespoke AI engine understands 15 different Arabic dialects, from Khaliji to Maghrebi, so you can differentiate between a cheerful “yallah” and an angry one.

Unify every channel

Bring social comments, DMs, WhatsApp messages, call logs, and much more into one seamless platform.

Engage with confidence

Give your agents the context they need to handle comments, DMs, emails, and messages instantly from a single view powered by real-time insights.

Act with precision

With 92% sentiment-analysis accuracy in Arabic and English, turn insights into actionable decisions and avert crises before they happen.

Gain real-time clarity

Catch emerging trends and sentiment shifts the moment they happen and eliminate blind spots that slow you down.

Built in the heart of the region, scaling for the world

Best social listening tool for Arabic content!

Engr. Mohammed A.

Project Management Engineer

Small-Business (50 or fewer emp.)

Best localized platform that supports the Arabic Language

Mai A.

Founder

Small-Business (≤ 50 emp.)

Lucidya tools can give us accurate analysis to know the next step

Ibraheem A.

‏Co-founder & Owner

Enterprise (> 1000 emp.)

All of the greatness under one roof

Verified User

Marketing and Advertising

Small-Business (≤ 50 emp.)

All of the greatness under one roof

Verified User

Marketing and Advertising

Small-Business (≤ 50 emp.)

Lucidya tools can give us accurate analysis to know the next step

Ibraheem A.

‏Co-founder & Owner

Enterprise (> 1000 emp.)

Best social listening tool for Arabic content!

Engr. Mohammed A.

Project Management Engineer

Small-Business (50 or fewer emp.)

Tested. Proven. Celebrated.

Visit Lucidya's Trust Center

Dive deeper with fresh perspectives for smarter CX

Marketing in MENA 2025: Data, context, and a wake-up call

Culturally relevant AI: Balancing innovation, cultural nuance, and privacy in MENA

New Year, New Heights: Let’s Turn Your Business’s 2025 CX Resolutions into Results

Rethinking media monitoring: 4 red flags to catch and reclaim your brand narrative

Your brain is wired against marketing success: 5 unconscious patterns wasting your resources

The power of zero- and first-party data: A marketer’s guide to smarter engagement

Why customer feedback is your fastest growth lever: How to turn it into action

Your business is guilty of these 8 common mistakes when it comes to CX

Elevating CX from booking to boarding this Ramadan & Eid: A guide for travel brands

Elevating CX from reservation to celebration this Ramadan & Eid: A Guide for Food Outlets

How to learn from the best (and worst) with competitive intelligence

The therapy session every brand needs

Dive deeper with fresh perspectives for smarter CX

حسّن تجربة العملاء من الحجز حتى الإقلاع خلال رمضان وعيد الفطر – دليل لشركات السفر والطيران

الذكاء اللحظي: مفتاح التميز في تجربة العملاء وإدارة الأزمات

بيانات عملائك في خدمة استراتيجيتك التسويقية: لماذا تحتاج إلى إعادة النظر في طريقة تعاملك معها؟

كيف يساعدك التقسيم الذكي للعملاء على النجاح في العالم العربي؟

وكيل الذكاء الاصطناعي في خدمة العملاء: بين مخاطر التبنّي المتسرّع والتبنّي المتأخّر

الخدمات الحكومية المدعومة بالذكاء الاصطناعي سبيل لتجربة مواطن مُثلى

تأثير الأسرة والمجتمع على خيارات العميل: السلوكيات الشرائية ودور الذكاء الاصطناعي في فهمها

Take the next step toward a smarter customer experience