How our engineers built 7 AI Tools that save thousands of hours
Inside Lucidya's Quality of Work Initiative: how six engineers built seven AI tools in six months and saved an estimated 16% of engineering capacity.
July 23, 2026
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13
min read
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Author:
Nagham Tawk
Between December 2025 and May 2026, a six-person team at Lucidya built the Quality of Work Initiative: seven AI-powered tools that changed how our engineers find knowledge, document code, review security, onboard new joiners, and track delivery.
The early results: documentation that used to take a full day now takes five to ten minutes, security review of deployment plans went from a manual step to an automated gate, and the team's launch estimate puts the system at around 2,500 engineering hours saved per month per 100 engineers, roughly 16% of engineering capacity back to real work.
Lucidya builds AI products for enterprises across the region. This is the story of what happened when we pointed that same discipline at ourselves, told through the words of the people who built it. It includes the parts most companies leave out: the hallucinations, the features that got cut, and one detail about this team that changes how you will read every number in this article.
The problem: where the engineering hours were going
Every growing tech company knows this scene.
An engineer needs to understand how a service deploys. The answer exists, but it lives in a Confluence page written two years ago, a video someone recorded once, a Google Doc nobody can find, and the head of one senior engineer who is in back-to-back meetings.
So the engineer searches. Asks. Waits. Searches again. An hour disappears. Multiply that hour across every engineer, every week, and you get a quiet tax that most engineering organizations pay without ever putting a number on it.
At Lucidya, the tax showed up in four ways: knowledge scattered across tools, time lost to repeated questions, dependency on a few key people who held the answers, and blind spots for leaders trying to understand delivery health.
"Engineers were spending time trying to understand how a service works, where the documentation is, what the deployment flow looks like, or who has the right answer. This is normal in engineering teams, but over time it becomes expensive." – Alaa Alharthi, AI Engineer and Lead of the QoW Initiative
How the idea turned into a project
The idea came from inside the engineering team. Alaa Alharthi, our AI Engineer, went to Lucidya's CTO, and asked to take on work beyond her daily engineering tasks, something that would improve how the whole engineering team works, not just one project.
At the same time, Lucidya had accepted a group of university students who wanted to build their graduation project inside a real company. They needed a serious project. Alaa's idea needed a team. The CTO put them together.
The group started with a long, unorganized list of ideas about automation and engineering workflows. Their first weeks went into narrowing that list down to what would actually save engineers time. By December 2025, the plan was set, and the team of six was formed: Ameera Milibari - Technical AI Manager, Alaa Alharthi - AI Engineer, Abdullah Alameer - SRE intern, Abdulrahman Alassaf - DevOps Engineer Intern, Hassan Barmandah - Software Engineer Intern, and Yazan Alkamal - AI Security Engineer Intern.
The goal fit in one line: build better, track smarter, reduce engineering effort. The deadline: six months.
Why build in-house instead of buying
Tools for documentation, knowledge search, and code review exist off the shelf, so the obvious question is why build at all. The team's answer came down to one word: context.
Lucidya has its own services, repositories, deployment flows, documentation style, and engineering habits. A generic tool would need heavy customization before it became useful, and it would still not know the codebase the way an internal system can. Building in-house also meant the team could start small, test with real engineers, and improve from real feedback every week.
"If we build AI systems for others, we should also use AI to improve our own engineering experience." – Alaa Alharthi
What they built: seven tools, one system
By May 2026, the initiative had shipped seven capabilities that work together as one system:
Ask LuQua: an internal assistant that answers engineering questions instantly from Lucidya's knowledge base, instead of engineers searching Confluence or interrupting a teammate. Named by Hassan Barmandah, LuQua blends Lucidya with Quality, a built-in reminder that the goal was never just fast answers, but right ones.
Doc Agent: generates and maintains documentation for a repository, turning a day of writing into minutes of reviewing.
AI Doc Bot: evaluates engineering documents automatically using five specialized evaluators, checking quality standards and compliance.
AI Security Bot: reviews the security layer of every deployment plan before it reaches the security team.
Deployment Hub: one control center for admins to manage deployments, approvals, and code health signals.
LucidFlow onboarding: a structured hub of learning paths and resources for new engineers, with an assigned peer buddy.
KPI Dashboard & My Performance: a contextual picture of contribution and delivery health for leaders and engineers, built on a principle the team wrote directly into the design: visibility, not surveillance.
The breakthrough: a day of documentation in ten minutes
Every project has a moment when it stops being a plan and becomes real. For this team, it was the first time Doc Agent documented an actual repository. A task that normally takes hours, sometimes a full day depending on the repo, was finished in five to ten minutes.
The first reactions came in two languages: "fantastic" and "تمزحين؟ أسطوري", which roughly translates to "Are you joking? Legendary."
The speed was impressive. The team's next step was making sure the quality matched it.
"At the beginning, we saw a lot of AI hallucinations. Sometimes the text looked clean and confident, but the details were not fully accurate. A repo is not just files. It has structure, logic, dependencies, naming, hidden assumptions." – Alaa Alharthi
Behind that caution sat the hardest design question of the whole project: how much should the AI actually do? Should it only summarize? Suggest? Generate full documentation? Flag risks? The team kept coming back to one rule.
The breakthrough was not a clever model trick. It was a decision about roles. Doc Agent became valuable the day the team started treating it as a strong first draft that engineers review, rather than a final source of truth. The AI removes the blank page. The engineer keeps the judgment. Documentation went from a writer's job to a reviewer's job, and that is how the day became ten minutes.
The roadmap: what comes next
The team set one rule at the start: ship what saves engineers time now, stage everything else in order. The roadmap was not an afterthought. It was part of the plan.
First in line is the most significant addition: a full agent version of LuQua that executes tasks, not just answers questions. The team designed it from day one and scheduled it for phase two deliberately. A tool that acts autonomously on an engineer's behalf needs systems it can rely on. Those systems now exist, tested in daily production use across the entire engineering team.
The rest of the system is advancing in parallel. The Deployment Hub is rolling out across teams. The KPI dashboard is being updated with real usage data so its metrics reflect the full context of an engineer's work, not just raw activity counts.
Phase one shipped. Phase two is already scoped.
The results so far
The initiative launched recently at full scale, so the team is careful with its numbers, and this article is too. The estimates above will be measured against real data in the months ahead. What is already measured: the Security Bot is a required step in every deployment approval, leadership uses the bots daily, and the bot has already caught vulnerabilities in pipelines and security checks that manual review missed.
The behavioral proof is already in.
Anand Saurabh, Lucidya's VP of Engineering, and Mostafa Asaad, Security Delivery Manager, use the bots daily to approve deployment plans. And the AI Security Bot has crossed the line from helpful tool to required step: if a deployment plan did not go through the bot, the security team will not approve it. The bot has already caught vulnerabilities and mistakes in pipelines and security checks that manual review could have missed.
“Seeing our VP of Engineering and our Security Delivery Manager using our bots daily to approve deployment plans is the best way to describe the success of this project." – Yazan Alkamal
The agentic AI era rewards teams that move like this
Zoom out from Lucidya for a moment, because this story is landing at a very specific point in time.
2026 is the year AI agents stopped being a curiosity and became a race.
According to Gartner's 2026 CIO and Technology Executive Survey, only 17% of organizations have deployed AI agents so far, yet more than 60% expect to do so within the next two years, the most aggressive adoption curve among all emerging technologies in the survey. Everyone wants agents. Very few have shipped them.
And shipping is where things break.
Gartner places the technology at the peak of inflated expectations, noting that most deployments remain narrowly scoped and that fully autonomous agents are not ready for the majority of enterprise use cases.
PwC's 2026 Global CEO Survey of more than 4,400 executives found that only 12% of CEOs report AI delivering both revenue growth and cost reduction, while 56% say they have not yet seen significant financial benefits from their AI investments.
Gartner's standing prediction hangs over all of it: over 40% of agentic AI projects will be canceled by the end of 2027, due to escalating costs, unclear business value, and inadequate risk controls.
Read those numbers next to this story, and the lesson writes itself.
The Quality of Work Initiative sits on the right side of every one of those statistics, for three reasons:
It attacked a measured problem, not a trend.
The team did not build AI tools because agents are the moment. They built them because engineers were losing hours to scattered knowledge, and they could point to exactly where.
It solved the governance problem before it existed.
While one in five companies has mature oversight for autonomous agents, this team built oversight into the architecture from day one. Doc Agent produces a first draft that engineers review. The Security Bot feeds a human security team that makes the final call. Nothing runs unsupervised, which is precisely why leadership trusts it enough to use it daily.
It shipped narrow and real instead of broad and impressive.
The team cut the most exciting feature, a fully autonomous agent, because it did not fit the timeline. In a year when inflated expectations are the defining risk, knowing what not to build is the skill that separates the 17% who deployed from the 60% still planning.
Timing is the last piece. Right now, most organizations are still planning their first AI agents, which means the teams already running them are learning faster than everyone else: what to measure, when a human needs to review, how narrow a tool should be. Those lessons take months of real use to learn, and they cannot be bought or copied later. That is the real advantage of starting now.
How the team rebuilt engineering onboarding
The onboarding platform has a personal origin. When the students joined Lucidya, their own first week felt like being lost in a maze: resources scattered across Confluence, videos, docs, and drives, with no map.
"We felt like we were missing something. There were a lot of resources across Confluence, YouTube, other websites, Google Docs, and Google Drive. We felt like we were lost in a maze." – Abdullah Alameer
So they built the map they wished they had. A new engineer at Lucidya now gets every learning path and resource in one place, plus an assigned peer buddy who tracks their progress and helps them connect with the team faster. The tool exists because its builders refused to let the next person feel what they felt.
The team: students who shipped during their final exams
Here is the detail we promised at the start, the one that changes how you read every number in this article. Most of the people who built these seven tools were university students. This was their graduation project, built inside a real company, shipped to real users, while they were still studying, guided by the two people Abdullah calls "our great leaders," Ameera and Alaa.
They worked through midterms. They worked on weekends. They delivered the project during their final exams.
"We would be lying if we said we didn't feel pressure. We did, but we loved what we were working on and what we were building." – Abdullah Alameer
Read the estimate again with this in mind. Thousands of engineering hours per month, projected to be saved by a system that a handful of students and their mentors built in six months, at a company confident enough to let them try.
What's next, and the advice they'd give you
The Quality of Work Initiative is still growing. The Deployment Hub is expanding through team trials, the KPI system is being refined toward fairer, more context-aware metrics, and the postponed agent version of LuQua is waiting for its turn.
For any engineering team looking at this and wondering if they could do the same, the team's answer is simple:
"Just start what you want to do, and you will find a way to do it." – Abdullah Alameer
The core shift has already happened. The same discipline Lucidya applies to the AI it builds for its customers now runs its own engineering floor. And the people who built it were the newest people in the building.
Lucidya is an AI-native customer experience management platform built specifically for MENA markets. It combines social listening, omnichannel customer service, media monitoring, survey tools, and AI-powered analytics into one platform, with native support for 17 Arabic dialects and 92% sentiment analysis accuracy in both Arabic and English.
What channels does Lucidya connect for customer experience management?
Lucidya monitors and unifies data across six channel categories. Social media includes X (Twitter), Instagram, Facebook, YouTube, TikTok, and Snapchat public accounts via native ingestion and APIs. Media covers news sites, blogs, and forums through crawlers and APIs. Reviews are tracked through Google Reviews via API integration. Messaging channels include WhatsApp via official API integration, email via SMTP, and social DMs across platforms. Live chat is handled natively through OmniServe. Voice and call center data is ingested via API integration. Survey and website feedback is collected through Lucidya's native Survey product and embedded website scripts.
How accurate is Lucidya's Arabic sentiment analysis compared to other platforms?
Lucidya's sentiment analysis reaches 92% accuracy in both Arabic and English. Unlike Western platforms that require extensive customization for Arabic content, Lucidya's AI is built in-house and trained natively on 17 Arabic dialects (from Khaliji to Maghrebi) making it significantly more accurate for MENA markets than global alternatives like Brandwatch or Sprinklr. Lucidya's Arabic NLP engine supports 17 dialects across seven major dialect groups: Modern Standard Arabic (MSA), Saudi Arabic (Najdi, Hijazi, and other regional Saudi variations), Yemeni Arabic (including White/Yemeni dialect variations), Khaleeji Arabic (Emirati, Bahraini, and Kuwaiti dialects), Egyptian Arabic, Shami Arabic (Palestinian, Syrian, and Lebanese dialects), Maghrebi Arabic (Moroccan, Libyan, and Algerian dialects), and Iraqi Arabic.
How does Lucidya handle data privacy and compliance in Saudi Arabia and the MENA region?
Lucidya complies with Saudi PDPL, GDPR, SOC 2, ISO 27001, and SDAIA requirements. Data is encrypted, securely stored, and can be hosted regionally to meet local compliance needs across the Gulf.
What types of organizations use Lucidya?
Lucidya serves enterprise brands, government entities, and large regional organizations across Saudi Arabia and the broader MENA region. Key sectors include banking and financial services, government and public sector, travel and tourism, insurance, hospitality, logistics, and telecommunications. The platform is built for organizations that need Arabic-native AI at scale, not generic tools adapted for the region.
What products make up the Lucidya platform?
Lucidya is a suite of six integrated products. Social Listening monitors brand conversations, competitor activity, and emerging trends across social media channels in real time. OmniServe is an omnichannel inbox that unifies customer messages from social media, WhatsApp, email, and more into one AI-powered workspace. Profiles is a Customer Data Platform that builds 360° customer views by unifying behavioral, sentiment, and demographic data. Survey collects and analyzes customer feedback across channels with Arabic-native sentiment analysis for open-text responses. AI Agent automates customer interactions in Arabic and English across WhatsApp, social media, and other channels with support for 17 Arabic dialects. Media Monitoring tracks brand presence across online news, blogs, and broadcast media. All six products share the same Arabic-native AI engine and can be deployed together as a full CXM suite or individually based on business needs.
How does Lucidya differ from other enterprise CX platforms for MENA markets?
Most enterprise CX platforms are built for English-language markets and adapted for Arabic as an afterthought. Lucidya is built from the ground up for MENA, with in-house Arabic NLP trained natively on 17 dialects achieving 92% sentiment accuracy. The platform complies natively with Saudi PDPL and regional data residency requirements, offers local hosting options, and is designed specifically for the regulatory, linguistic, and cultural context of Gulf enterprise. This means MENA brands get accurate results without the customization costs and accuracy tradeoffs that come with adapting a global tool for the region.
Why do Western CX platforms struggle with Arabic markets?
Most Western CX platforms are built on AI models trained predominantly on English language data. When applied to Arabic, these models struggle with right-to-left script, dialect variation, and the significant differences between Modern Standard Arabic and the 17+ spoken dialects used across MENA. The result is inaccurate sentiment detection, missed context, and insights that don't reflect how Arabic speakers actually communicate. For brands operating in Saudi Arabia, the UAE, or broader MENA markets, this translates directly into poor decisions based on unreliable data.
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