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Frost & Sullivan has published its 2025 Frost Radar™: AI-Powered CX & Media Intelligence Platforms, MENA, placing Lucidya at the very top of the Radar™ as the highest-scoring company across both the Growth Index and the Innovation Index. The study benchmarked leading regional and global providers, including Sila, AIM Technologies, Crowd Analyzer, 24eye, Sensika, Sprout Social, and Brandwatch, and identified Lucidya as the clear frontrunner shaping the future of customer experience (CX) and media intelligence in the region.
The Frost Radar™ evaluates companies on their ability to translate innovation into sustained growth, enterprise adoption, and long-term ecosystem impact. Lucidya’s position at the apex reflects its AI-native architecture, commercial scalability, and a unified CX intelligence platform underpinned by market-leading Arabic Natural Language Processing (NLP).
As CX and media intelligence converge, organizations in MENA face new imperatives that define competitive relevance. AI is now foundational to insight generation, early friction detection, and proactive engagement across customer touchpoints. Platforms that fail to embed AI deeply across social, media, and customer interaction data increasingly struggle to deliver timely, operational insights.
Critically, Arabic language and dialect mastery has emerged as a core competitive differentiator. Arabic’s complexity, which spans diverse regional dialects, cannot be handled accurately by tools built primarily for English or Western languages. Frost & Sullivan highlights that platforms lacking robust, dialect-aware Arabic NLP produce distorted sentiment analysis, miss cultural nuance, and fail to scale credibly in the region. Lucidya’s deep investment in Arabic dialect modeling enables accurate insight, contextual understanding, and trusted decision-making; an area where global competitors continue to lag.
Frost & Sullivan notes that Lucidya’s recognition signals the rise of a MENA-born, AI-native CX leader operating at global standards, combining advanced AI, regional linguistic depth, and the ability to operationalize intelligence across the full customer journey.
Access the report.
About Frost & Sullivan’s Frost Radar™
Frost & Sullivan’s Frost RadarTM is a proprietary benchmarking system designed to identify the Growth Opportunities of the future and evaluate the companies best positioned to capture them. The RadarTM assesses organizations across two core dimensions: continuous innovation and the ability to convert that innovation into sustained growth.
About Lucidya
Lucidya is an AI-native, fully-compliant unified customer experience platform (CXM) designed to support CX and Marketing leaders in large enterprises, governments, and SMEs across the Arab world. Through the transformative power of AI, Lucidya enables organizations to turn raw data into meaningful interactions and actionable insights.
