Social Listening

Know what’s happening, even when no one tags you

Lucidya Social Listening helps brands monitor, analyze, and act on public conversations across channels in real time, in Arabic, with the cultural context that matters.

Your team is tracking mentions,

and missing the message.

Do issues only surface after they've gone viral?

Does sentiment data miss the nuance, especially in Arabic?

Are competitor insights scattered or missing completely?

Lucidya’s Social Listening

shows you the full conversation, with Arabic native analysis & benchmarking that keeps you ahead.

Turn every online conversation into a competitive advantage

Connected to the platforms you use daily

Connected to the platforms you use daily

Stay ahead with real-time intelligence

Crisis management

Catch early signals of risk, misinformation, or negative press and act quickly.

Campaign optimization

Track reactions in real time and adjust messaging across channels while campaigns are live.

Trend discovery

Spot emerging topics, monitor event buzz, and understand what’s gaining traction.

Audience insights

Analyze behaviors, interests, and sentiment to refine messaging and content strategies.

Impact mapping

See who’s shaping the conversation and how they’re impacting your brand.

Competitive intelligence

Compare share of voice, sentiment, and visibility across your competitive landscape.

Works well with other products in the Lucidya suite

Your trusted partner

for understanding

markets in real time

Frequently asked questions

See all questions
What is Social Listening?

Lucidya Social Listening monitors conversations about your brand, competitors, or topics of interest across social media channels in real time.

Which platforms can Lucidya track?

Lucidya monitors X (Twitter), Instagram, Facebook, YouTube comments. It also supports Arabic dialect detection for these sources.

Can I benchmark my brand against competitors?

Yes. You can compare sentiment, share of voice, and topic trends to understand how your brand stacks up in your market.

Does Social Listening support real-time alerts?

Absolutely. You can set alerts for sudden spikes in mentions, negative sentiment, or trending keywords.

Can I analyze specific posts or influencers?

Yes. With Single Post Analysis and Influencer Monitoring, you can dive into individual posts' performance and track key influencers shaping conversations about your brand.

Is it possible to generate automated reports?

Yes. Lucidya supports scheduled report distribution and newsletter digests, making it easy to share tailored insights with relevant teams on schedule.

Can I monitor live events or hashtags in real time?

Absolutely. Lucidya tracks live events, trending topics, and hashtags in real time, providing instant alerts to help you react quickly.

How does Lucidya help with campaign evaluation?

You can measure engagement, sentiment, and reach across platforms and hashtags to evaluate the impact of any campaign and adjust in real time.

Can I integrate Social Listening with other Lucidya products?

Yes. Social Listening integrates seamlessly with Profiles (CDP), Media Monitoring, Survey, and OmniServe for a unified customer insight experience.

How does Lucidya do that ?

Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.

What are the channels Lucidya supports ?

Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.

What sets Lucidya apart?

Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.

What industries can use Lucidya?

Lucidya is the leading platform for customer experience management in the Arab World. With unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.

Dive deeper with fresh perspectives for smarter CX

Dive deeper with fresh perspectives for smarter CX

Take the next step toward a smarter customer experience