OmniServe is Lucidya’s omnichannel inbox that centralizes messages from social media, email, WhatsApp, and more, helping agents respond faster and deliver personalized support.

Yes. You can create dynamic segments based on sentiment, region, engagement, and more.

Lucidya is the leading AI-native platform for customer experience intelligence in the Arab World. With its unique AI and NLU capabilities, this CXM platform is designed to give brands the power to deliver game-changing customer experiences anywhere in the region.

Lucidya unifies social listening, media monitoring, surveys, profiles, and engagement tools. Marketing teams can track brand health, optimize campaigns in real time, uncover trends, and personalize customer journeys to boost growth and loyalty.

Managed by in-house analysts, Professional Reports combine AI data with human insights for daily, weekly, or monthly executive-ready CX and reputation briefings.

Lucidya unifies customer conversations from surveys, chats, and social media, helping teams respond faster, resolve issues transparently, and build long-term loyalty.

Lucidya unifies citizen feedback from social media, service channels, and surveys, giving agencies real-time insights to resolve issues faster and deliver better services.

Lucidya unifies conversations from calls, chats, and social media, giving insurers real-time insight into customer concerns. This helps teams resolve issues faster and deliver support that builds long-term trust.

Lucidya unifies customer feedback from chats, social media, and reviews, helping logistics teams resolve issues quickly and deliver more reliable, trust-building experiences.

By unifying customer data from surveys, social media, and support, Lucidya highlights traveler preferences and pain points, allowing brands to refine rewards and offers, and personalize experiences to boost loyalty.

Lucidya unifies conversations from all channels into one inbox, enabling faster responses, better prioritization, and personalized support that builds trust.

Lucidya analyzes customer conversations, competitor activity, and market signals to reveal emerging trends and whitespace opportunities. Teams can spot shifts early and act with confidence.

Lucidya’s AI understands 15+ Arabic dialects with 92% accuracy. This ensures marketers capture real sentiment, craft authentic campaigns, and avoid misinterpretations that generic tools miss.

Yes. Lucidya is built to align with local data privacy laws and best practices.

Yes, Lucidya’s Professional Services team helps you design and implement physical command centers, custom dashboards, and analyst support as needed.

Yes. Lucidya monitors financial sentiment, investor confidence, and regulatory chatter across Arabic and global channels, providing instant alerts on risks or opportunities.

Yes. Lucidya’s sentiment analysis and real-time alerts flag sudden spikes in dissatisfaction, helping agencies respond quickly and prevent crises.

Yes. Lucidya’s sentiment analysis spots rising frustration or confusion before claims are escalated, allowing insurers to intervene early and improve outcomes.

Yes. Lucidya’s real-time monitoring spots spikes in negative sentiment, complaints, or mentions of delays, allowing you to act before issues escalate.

Yes. Lucidya sends real-time alerts on spikes in negative sentiment or urgent mentions, enabling travel companies to respond quickly and protect their reputation during service disruptions.

Yes. The AI Agent detects tone, urgency, and patterns to automate replies, route issues, and provide agents with full context for smarter, empathetic responses.

Absolutely. With real-time sentiment and behavior analysis, Lucidya identifies what audiences care about, how they feel, and how those preferences evolve across markets.

Yes. Lucidya monitors mentions, sentiment, and media coverage across social, news, blogs, and even TV & radio. Real-time alerts help brands respond quickly and protect reputation.

By analyzing customer feedback, competitor moves, and market sentiment, Lucidya highlights unmet needs, enabling R&D teams to design policies that reflect real demand. ​

Beyond just reports, Lucidya offers analyst support, data storytelling, dashboard customization, strategic advisory, and on-demand research for CX, PR, or campaign teams.

By monitoring social and media channels in real time, Lucidya equips public teams with the clarity to address misinformation, respond to emergencies, and communicate with confidence.

By analyzing customer feedback and delivery logs, Lucidya highlights recurring last-mile issues, enabling teams to refine routes, improve timeliness, and boost satisfaction.

Lucidya tracks sentiment and booking trends across regions, helping travel businesses anticipate demand shifts during high and low seasons, optimize campaigns, and allocate resources more effectively.

With Profiles (CDP), agents see complete customer history, sentiment, and preferences—allowing them to deliver thoughtful, personalized support instead of generic responses.

Lucidya transforms data from social, media, and survey channels into growth insights — helping teams discover new segments, test messaging, and guide market expansion strategies.

Lucidya measures engagement, sentiment, and reach across channels. Marketers can optimize campaigns instantly, benchmark against competitors, and justify spend with clear ROI metrics.

Our in-house CX analysts and research experts interpret Lucidya’s platform data to generate insights tailored for executive, marketing, or public affairs audiences.

Absolutely. By analyzing unusual conversation patterns and spikes in complaints, Lucidya provides early warning signals that can support fraud detection and risk management teams.

Absolutely. With targeted surveys and public sentiment tracking, agencies can test ideas, measure acceptance, and refine policies based on real citizen needs.

Absolutely. Lucidya tracks competitor mentions, coverage, and customer sentiment, showing how your brand stacks up and where new opportunities exist.

Absolutely. Lucidya tracks sentiment and visibility around competitor delivery services, giving you insights into performance gaps and opportunities to stand out.

Absolutely. Lucidya’s Social Listening and Media Monitoring let you compare brand visibility, sentiment, and share of voice with competitors, showing you where you stand in the market.

Absolutely. Surveys capture feedback after interactions, while analytics highlight trends and pain points, helping teams refine processes and raise satisfaction scores.

Yes. Lucidya’s Media Monitoring and Social Listening solutions keep you informed on competitor moves, market disruptions, and emerging industry narratives, so you can stay ahead.

Absolutely. Lucidya identifies key influencers, tracks their impact, and detects emerging trends and hashtags. This helps brands stay ahead and maximize campaign reach.

Lucidya connects all your customer-facing channels — social, media, surveys, and support — into one intelligent system. It turns raw data into actionable insights so your teams can monitor sentiment,tailor messaging, protect reputation, boost satisfaction, all in real time.

Absolutely. Whether it’s a campaign evaluation, crisis deep-dive, or reputation benchmarking, Lucidya’s team can deliver ad hoc or project-based reports when needed.

Profiles enables banks to segment customers by tier, behavior, and sentiment—helping tailor wealth strategies, credit offers, or retail campaigns to each segment.

By capturing every citizen voice in Arabic and English, Lucidya ensures communications are empathetic, responsive, and tailored—helping governments strengthen credibility and trust.

Yes. Lucidya’s monitoring capabilities can flag unusual patterns in conversations or feedback, helping insurers detect potential fraud risks and protect brand credibility.

Lucidya identifies demand surges and common issues during peak seasons, helping logistics providers allocate resources effectively and minimize service disruptions.

With Profiles (CDP), Lucidya identifies traveler preferences and behaviors, enabling sales teams to recommend relevant upgrades like seat class, hotel add-ons, or excursions at the right time.

Yes. With the Call Analytics add-on, Lucidya analyzes call interactions to detect recurring issues, tone, and satisfaction levels. Combined with Custom Dashboards, service teams can track KPIs and improve performance.

Profiles build 360° views of customer behavior, preferences, and demographics. Teams can segment audiences, understand motivations, and tailor experiences to drive engagement and growth.

Profiles unifies customer data into 360° views, enabling segmentation by demographics, behavior, or sentiment. This helps marketers deliver personalized campaigns that increase conversion and retention.

Unlike generic AI tools, Lucidya’s AI is developed fully in-house and trained on Arabic — including 15 dialects — ensuring unmatched accuracy for sentiment and tone detection in the MENA region.

Yes. Lucidya’s team can conduct onboarding sessions, strategic CX workshops, or product training tailored to your department or industry goals.

Yes. Lucidya integrates via APIs with CRMs, compliance tools, and digital banking systems, ensuring insights connect seamlessly into financial workflows.

Yes. Lucidya integrates with existing CRMs, case management, and digital service platforms via APIs, ensuring insights flow seamlessly into government operations.

Yes. Lucidya integrates through APIs with CRMs, claims platforms, and policy management systems, ensuring insights flow directly into your core operations.

Yes. Lucidya integrates via APIs with CRMs, order tracking, and delivery management systems, ensuring insights flow seamlessly into daily operations.

Yes. Lucidya integrates through APIs with CRMs, booking engines, and analytics platforms, allowing customer insights to flow directly into your existing travel operations.

Yes. Lucidya integrates with CRMs, ticketing systems, and call center platforms via APIs, ensuring smooth adoption into existing workflows.

Yes. Lucidya integrates through APIs and data exports with CRMs, analytics, and BI platforms — ensuring insights flow directly into your decision-making systems.

Yes. Lucidya connects with CRMs, campaign platforms, analytics tools, and more through APIs and exports, ensuring seamless adoption into existing marketing workflows.

Yes. Lucidya complies with the Saudi Personal Data Protection Law (PDPL), the General Data Protection Regulation (GDPR), and the international cybersecurity standard (SOC 2). Data is also encrypted and securely stored, with the option for local hosting to meet compliance requirements.

We help ministries and public institutions track public sentiment, service satisfaction, and campaign impact with detailed reports and real-time advisory support.

Yes. Lucidya complies with Saudi PDPL, GDPR, SOC2, and financial-grade data standards. Data can be hosted regionally, ensuring full compliance with regulatory requirements.

Yes. Lucidya complies with Saudi PDPL, GDPR, SOC2, and other global standards. Data can be hosted regionally, meeting strict government security and compliance needs.

Yes. Lucidya complies with Saudi PDPL, GDPR, SOC2, and global standards. Data is encrypted and can be hosted regionally, ensuring secure handling of sensitive policyholder information.

Yes. Lucidya complies with Saudi PDPL, GDPR, SOC2, and global standards. All data is encrypted and can be hosted regionally for maximum security and compliance.

Yes. Lucidya complies with Saudi PDPL, GDPR, SOC2, and other global standards, with encrypted and regionally hosted data to meet airline and travel industry compliance needs.

Yes. Lucidya meets Saudi PDPL, GDPR, SOC2, and global compliance standards. Data is encrypted and can be hosted regionally for maximum security and trust.

Yes. Lucidya meets global and regional data privacy standards, including Saudi PDPL, GDPR, and SOC2. Data is encrypted and can be hosted regionally to ensure full compliance.

Lucidya provides detailed logs, user activity tracking, and exportable data reports to support regulatory audits or internal governance reviews.

Only authorized users with role-based permissions can access your data. You control who sees what—ensuring privacy, confidentiality, and full auditability.

Yes. For customers with strict compliance needs, Lucidya offers private or regionally hosted options to meet data residency regulations.

Lucidya is built on secure cloud architecture, with data encryption, access controls, and compliance certifications tailored to regional and enterprise-grade requirements.

Data is stored securely on cloud infrastructure, with local hosting options available for compliance needs.

Definitely. Dedicated success managers and onboarding specialists work with your team to ensure every user is confident and every setup is optimized.

Onboarding includes product setup, account configuration, integrations (if needed), role-based training sessions, and access to the Lucidya Help Center and resources.

Yes. Lucidya is built for scalability. You can add users, data sources, or new modules as your organization grows—without starting from scratch.

Pricing is influenced by the number of modules, data sources (like social channels or TV), monthly data volume, user seats, and whether add-ons or services are included.

Most clients are up and running within a few weeks, with full training and support included.

Pricing depends on modules, data volume, and user seats. Contact our sales team for a custom quote.

Yes. In addition to the physical setup, Lucidya supports digital versions of the Command Center accessible remotely for distributed teams and 24/7 monitoring.

Yes. The Command Center is fully customizable—whether you need regional dashboards, department-specific views, or specific metric alerts tailored to leadership or operational staff.

With real-time sentiment tracking, trend detection, and media monitoring, PR and crisis teams can respond faster, neutralize risks, and make decisions based on live data.

It’s ideal for government entities, national CX programs, telecom providers, and any enterprise that needs live oversight of public perception, crisis signals, and operational performance.

Supervisors can track agent performance, response times, and churn risk live, improving service quality.

The Command Center is a custom-built, physical and digital hub installed at your HQ to monitor real-time trends, sentiment, and service performance at scale.

Teams that need tailored views—like leadership, ministries, or regional branches—can use dashboards to track only what matters most to their role or market.

Luci analyzes data across all Lucidya products to surface key trends, flag risks, summarize insights, and recommend next actions—helping you act faster and smarter.

Yes. You can monitor specific channels, keywords, or times to capture mentions during government briefings, competitor campaigns, or high-visibility events.

Call Analytics automatically detects recurring issues, measures tone and satisfaction, and highlights coaching opportunities—all from recorded voice interactions.

The Survey Panel gives you direct access to relevant audiences—letting you run quick, targeted studies without relying on outdated lists or external panels.

No — each add-on is optional but extends the value of your core Lucidya modules for specific enterprise needs.

Lucidya offers optional add-ons like Survey Panel (for sourcing respondents), Call Analytics, TV & Radio Monitoring, Luci (AI virtual analyst), API integrations, and Custom Dashboards.

Absolutely. OmniServe supports real-time translation across 15 Arabic dialects and other languages—no multilingual agents required.

Lucidya enables you to track sentiment, identify PR impact, monitor brand health, measure campaign performance, and benchmark media visibility.

Yes. You can run Net Promoter Score and customer satisfaction (CSAT) surveys with follow-up logic and track performance over time.

Definitely. Lucidya uses AI-powered sentiment analysis—specially trained for Arabic—to uncover tone, themes, and emotion behind open-ended answers.

Yes. Lucidya provides real-time monitoring of response rates, dropouts, and completions so you can optimize on the go.

Surveys can be embedded on websites, shared via QR codes, emailed, or even delivered through WhatsApp—ensuring you reach customers where they are.

Absolutely. You can create multilingual surveys, including Arabic, and enable automated translations to instantly switch between languages.

Yes. Lucidya supports advanced logic paths, so each respondent only sees questions relevant to their previous answers—making feedback more accurate and contextual.

Yes. All feedback can be connected to individual customer profiles for deeper insight.

Yes. Embedded surveys and post-interaction CSAT/NPS flows are fully supported.

Lucidya Survey combines customizable templates, Arabic-native sentiment analysis for open-text answers, and embedded survey options for maximum response rates.

Yes. You can plan, schedule, and post social content right from OmniServe, making it easy to manage support and marketing in one place.

Yes. The anti-conflict mechanism ensures one clear, assigned response to each customer—avoiding mixed messages or duplicated effort.

OmniServe unifies messages from social media platforms, email, WhatsApp, and more—all in one AI-powered workspace.

Yes. Engagement Analytics tracks SLAs, handle times, satisfaction scores, and agent performance for data-driven optimization.

Absolutely. OmniServe supports real-time translation across 15 Arabic dialects and other languages—no multilingual agents required.

Yes. OmniServe includes intelligent inbound routing that assigns conversations based on urgency, priority, and agent availability.

Absolutely. OmniServe is integrated with Profiles, so agents have a 360° view of every customer’s interactions and sentiment history.

Yes. You can track activity, review AI behavior, and roll back changes when needed—giving you full control and transparency.

Definitely. You can send targeted messages or alerts through channels like WhatsApp to engage users or share important updates instantly.

Yes. The AI Agent integrates with CRMs, ticketing tools, and other platforms without needing heavy development work.

Very. You can create flows, set rules, and preview conversations without coding. It’s fully configurable and designed for quick deployment.

Yes. You can customize the tone, formality, and even dialect—whether it’s casual Arabic with emojis or formal Gulf Arabic—based on your audience.

Absolutely. The AI Agent pulls from your documents, FAQs, and approved content to deliver consistent, accurate answers in real time.

The AI Agent escalates the conversation to a human agent in OmniServe with full context.

Yes. Lucidya’s AI Agent understands 15+ Arabic dialects for cultural and contextual accuracy.

Lucidya’s AI Agent automates customer conversations in Arabic and English across channels like WhatsApp, X (Twitter), Instagram DMs, and more.

Lucidya sends real-time alerts for negative or critical mentions, allowing you to respond quickly and protect your brand’s reputation before issues escalate.

Absolutely. Lucidya’s competitive benchmarking feature helps you measure visibility, sentiment, and coverage trends against your competitors.

Yes. Lucidya offers Arabic-native sentiment analysis with 92% accuracy across 15 dialects, ensuring unmatched insight into Arabic-language media.

Yes. You can schedule reports to share with stakeholders and track sentiment, coverage reach, and tone.

Social Listening tracks consumer conversations on social platforms, while Media Monitoring focuses on earned media coverage like news articles, blogs, and broadcasts.

Lucidya’s Media Monitoring tracks your brand’s presence across online news, blogs, and — with the TV & Radio Monitoring add-on — broadcast channels too.

Yes. Social Listening integrates seamlessly with Profiles (CDP), Media Monitoring, Survey, and OmniServe for a unified customer insight experience.

You can measure engagement, sentiment, and reach across platforms and hashtags to evaluate the impact of any campaign and adjust in real time.

Absolutely. Lucidya tracks live events, trending topics, and hashtags in real time, providing instant alerts to help you react quickly.

Yes. Lucidya supports scheduled report distribution and newsletter digests, making it easy to share tailored insights with relevant teams on schedule.

Yes. With Single Post Analysis and Influencer Monitoring, you can dive into individual posts' performance and track key influencers shaping conversations about your brand.

Absolutely. You can set alerts for sudden spikes in mentions, negative sentiment, or trending keywords.

Yes. You can compare sentiment, share of voice, and topic trends to understand how your brand stacks up in your market.

Lucidya monitors X (Twitter), Instagram, Facebook, YouTube comments. It also supports Arabic dialect detection for these sources.

Lucidya Social Listening monitors conversations about your brand, competitors, or topics of interest across social media channels in real time.

A Customer Data Platform (CDP) is a system that unifies customer data from multiple sources—like surveys, social media, support tickets, and CRM systems—into a single, real-time profile. Lucidya Profiles is a CDP built for the Arab region, combining behavioral, sentiment, and demographic insights into 360° customer views. This helps businesses segment audiences, personalize experiences, and strengthen retention with unmatched Arabic-language accuracy.

Absolutely. The Profiles API and custom CSV exports allow seamless integration with CRMs, campaign tools, and analytics platforms.

Yes. Profiles includes permission-based access, local data handling, and complies with global standards like SOC2 and SDAIA PDPL.

Profiles identifies at-risk customers using sentiment and engagement patterns, enabling proactive retention strategies before churn happens.

Profiles aggregates data from surveys, social media, CRM systems, social listening monitors, OmniServe support tickets, and more, creating a centralized, real-time customer view.

Unlike a CRM that stores static contacts, Profiles adds behavioral and sentiment data for deeper customer understanding.

Profiles is Lucidya’s Customer Data Platform (CDP) that unifies customer data from multiple sources — surveys, social listening, support interactions — into rich, 360° profiles.

Yes. Lucidya complies with Saudi PDPL, GDPR, SOC2, and other global standards. Data is encrypted and can be hosted regionally to meet strict industry requirements.

Yes. Lucidya integrates with CRMs, booking platforms, and POS systems via APIs, ensuring all guest insights are connected across your operations.

By analyzing guest behavior and sentiment, Lucidya helps sales teams identify the right time to recommend upgrades—such as premium dining packages, room enhancements, or exclusive experiences.

Absolutely. With Profiles, Lucidya segments guests by preferences, behavior, and past interactions, enabling personalized offers like menu suggestions, upgrades, or loyalty perks.

Lucidya tracks guest sentiment and booking patterns around peak seasons and major events, helping brands adjust staffing, campaigns, and promotions proactively.

Yes. With real-time sentiment analysis in Arabic and English, Lucidya spots dissatisfaction early, allowing teams to act before it escalates into public complaints.

Lucidya unifies feedback from reviews, social media, chats, and surveys into one platform, helping hotels and restaurants respond faster, refine services, and build stronger loyalty.

Yes. Lucidya complies with Saudi PDPL, GDPR, and SOC2 standards. Data is encrypted, securely stored, and can be hosted regionally to meet compliance needs.