By analyzing guest behavior and sentiment, Lucidya helps sales teams identify the right time to recommend upgrades—such as premium dining packages, room enhancements, or exclusive experiences.

Yes. Lucidya’s monitoring capabilities can flag unusual patterns in conversations or feedback, helping insurers detect potential fraud risks and protect brand credibility.

Lucidya identifies demand surges and common issues during peak seasons, helping logistics providers allocate resources effectively and minimize service disruptions.

With Profiles (CDP), Lucidya identifies traveler preferences and behaviors, enabling sales teams to recommend relevant upgrades like seat class, hotel add-ons, or excursions at the right time.

Yes. With the Call Analytics add-on, Lucidya analyzes call interactions to detect recurring issues, tone, and satisfaction levels. Combined with Custom Dashboards, service teams can track KPIs and improve performance.

Profiles build 360° views of customer behavior, preferences, and demographics. Teams can segment audiences, understand motivations, and tailor experiences to drive engagement and growth.

Profiles unifies customer data into 360° views, enabling segmentation by demographics, behavior, or sentiment. This helps marketers deliver personalized campaigns that increase conversion and retention.

Only authorized users with role-based permissions can access your data. You control who sees what—ensuring privacy, confidentiality, and full auditability.

Onboarding includes product setup, account configuration, integrations (if needed), role-based training sessions, and access to the Lucidya Help Center and resources.

Yes. The Command Center is fully customizable—whether you need regional dashboards, department-specific views, or specific metric alerts tailored to leadership or operational staff.

Luci analyzes data across all Lucidya products to surface key trends, flag risks, summarize insights, and recommend next actions—helping you act faster and smarter.

Unlike generic AI tools, Lucidya’s AI is developed fully in-house and trained on Arabic — including 15 dialects — ensuring unmatched accuracy for sentiment and tone detection in the MENA region.

Definitely. Lucidya uses AI-powered sentiment analysis—specially trained for Arabic—to uncover tone, themes, and emotion behind open-ended answers.

Yes. The anti-conflict mechanism ensures one clear, assigned response to each customer—avoiding mixed messages or duplicated effort.

Definitely. You can send targeted messages or alerts through channels like WhatsApp to engage users or share important updates instantly.

Yes. Lucidya’s team can conduct onboarding sessions, strategic CX workshops, or product training tailored to your department or industry goals.

Lucidya sends real-time alerts for negative or critical mentions, allowing you to respond quickly and protect your brand’s reputation before issues escalate.

You can measure engagement, sentiment, and reach across platforms and hashtags to evaluate the impact of any campaign and adjust in real time.

Absolutely. The Profiles API and custom CSV exports allow seamless integration with CRMs, campaign tools, and analytics platforms.

Yes. Lucidya integrates via APIs with CRMs, compliance tools, and digital banking systems, ensuring insights connect seamlessly into financial workflows.

Yes. Lucidya integrates with existing CRMs, case management, and digital service platforms via APIs, ensuring insights flow seamlessly into government operations.

Yes. Lucidya integrates with CRMs, booking platforms, and POS systems via APIs, ensuring all guest insights are connected across your operations.

Yes. Lucidya integrates through APIs with CRMs, claims platforms, and policy management systems, ensuring insights flow directly into your core operations.

Yes. Lucidya integrates via APIs with CRMs, order tracking, and delivery management systems, ensuring insights flow seamlessly into daily operations.

Yes. Lucidya integrates through APIs with CRMs, booking engines, and analytics platforms, allowing customer insights to flow directly into your existing travel operations.

Yes. Lucidya integrates with CRMs, ticketing systems, and call center platforms via APIs, ensuring smooth adoption into existing workflows.

Yes. Lucidya integrates through APIs and data exports with CRMs, analytics, and BI platforms — ensuring insights flow directly into your decision-making systems.

Yes. Lucidya connects with CRMs, campaign platforms, analytics tools, and more through APIs and exports, ensuring seamless adoption into existing marketing workflows.

Yes. Lucidya complies with the Saudi Personal Data Protection Law (PDPL), the General Data Protection Regulation (GDPR), and the international cybersecurity standard (SOC 2). Data is also encrypted and securely stored, with the option for local hosting to meet compliance requirements.

Lucidya provides detailed logs, user activity tracking, and exportable data reports to support regulatory audits or internal governance reviews.

Definitely. Dedicated success managers and onboarding specialists work with your team to ensure every user is confident and every setup is optimized.

Yes. In addition to the physical setup, Lucidya supports digital versions of the Command Center accessible remotely for distributed teams and 24/7 monitoring.

Teams that need tailored views—like leadership, ministries, or regional branches—can use dashboards to track only what matters most to their role or market.

Lucidya enables you to track sentiment, identify PR impact, monitor brand health, measure campaign performance, and benchmark media visibility.

Yes. You can run Net Promoter Score and customer satisfaction (CSAT) surveys with follow-up logic and track performance over time.

Yes. You can plan, schedule, and post social content right from OmniServe, making it easy to manage support and marketing in one place.

Yes. You can track activity, review AI behavior, and roll back changes when needed—giving you full control and transparency.

We help ministries and public institutions track public sentiment, service satisfaction, and campaign impact with detailed reports and real-time advisory support.

Yes. Lucidya complies with Saudi PDPL, GDPR, SOC2, and financial-grade data standards. Data can be hosted regionally, ensuring full compliance with regulatory requirements.

Yes. Social Listening integrates seamlessly with Profiles (CDP), Media Monitoring, Survey, and OmniServe for a unified customer insight experience.

A Customer Data Platform (CDP) is a system that unifies customer data from multiple sources—like surveys, social media, support tickets, and CRM systems—into a single, real-time profile. Lucidya Profiles is a CDP built for the Arab region, combining behavioral, sentiment, and demographic insights into 360° customer views. This helps businesses segment audiences, personalize experiences, and strengthen retention with unmatched Arabic-language accuracy.

Yes. Lucidya complies with Saudi PDPL, GDPR, SOC2, and other global standards. Data can be hosted regionally, meeting strict government security and compliance needs.

Yes. Lucidya complies with Saudi PDPL, GDPR, SOC2, and other global standards. Data is encrypted and can be hosted regionally to meet strict industry requirements.

Yes. Lucidya complies with Saudi PDPL, GDPR, SOC2, and global standards. Data is encrypted and can be hosted regionally, ensuring secure handling of sensitive policyholder information.

Yes. Lucidya complies with Saudi PDPL, GDPR, SOC2, and global standards. All data is encrypted and can be hosted regionally for maximum security and compliance.

Yes. Lucidya complies with Saudi PDPL, GDPR, SOC2, and other global standards, with encrypted and regionally hosted data to meet airline and travel industry compliance needs.

Yes. Lucidya meets Saudi PDPL, GDPR, SOC2, and global compliance standards. Data is encrypted and can be hosted regionally for maximum security and trust.

Yes. Lucidya meets global and regional data privacy standards, including Saudi PDPL, GDPR, and SOC2. Data is encrypted and can be hosted regionally to ensure full compliance.

Yes. Lucidya complies with Saudi PDPL, GDPR, and SOC2 standards. Data is encrypted, securely stored, and can be hosted regionally to meet compliance needs.

By analyzing guest behavior and sentiment, Lucidya helps sales teams identify the right time to recommend upgrades—such as premium dining packages, room enhancements, or exclusive experiences.

Yes. Lucidya’s monitoring capabilities can flag unusual patterns in conversations or feedback, helping insurers detect potential fraud risks and protect brand credibility.

Lucidya identifies demand surges and common issues during peak seasons, helping logistics providers allocate resources effectively and minimize service disruptions.

With Profiles (CDP), Lucidya identifies traveler preferences and behaviors, enabling sales teams to recommend relevant upgrades like seat class, hotel add-ons, or excursions at the right time.

Yes. With the Call Analytics add-on, Lucidya analyzes call interactions to detect recurring issues, tone, and satisfaction levels. Combined with Custom Dashboards, service teams can track KPIs and improve performance.

Profiles build 360° views of customer behavior, preferences, and demographics. Teams can segment audiences, understand motivations, and tailor experiences to drive engagement and growth.

Profiles unifies customer data into 360° views, enabling segmentation by demographics, behavior, or sentiment. This helps marketers deliver personalized campaigns that increase conversion and retention.

Only authorized users with role-based permissions can access your data. You control who sees what—ensuring privacy, confidentiality, and full auditability.

Onboarding includes product setup, account configuration, integrations (if needed), role-based training sessions, and access to the Lucidya Help Center and resources.

Yes. The Command Center is fully customizable—whether you need regional dashboards, department-specific views, or specific metric alerts tailored to leadership or operational staff.

Luci analyzes data across all Lucidya products to surface key trends, flag risks, summarize insights, and recommend next actions—helping you act faster and smarter.

Unlike generic AI tools, Lucidya’s AI is developed fully in-house and trained on Arabic — including 15 dialects — ensuring unmatched accuracy for sentiment and tone detection in the MENA region.

Definitely. Lucidya uses AI-powered sentiment analysis—specially trained for Arabic—to uncover tone, themes, and emotion behind open-ended answers.

Yes. The anti-conflict mechanism ensures one clear, assigned response to each customer—avoiding mixed messages or duplicated effort.

Definitely. You can send targeted messages or alerts through channels like WhatsApp to engage users or share important updates instantly.

Yes. Lucidya’s team can conduct onboarding sessions, strategic CX workshops, or product training tailored to your department or industry goals.

Lucidya sends real-time alerts for negative or critical mentions, allowing you to respond quickly and protect your brand’s reputation before issues escalate.

You can measure engagement, sentiment, and reach across platforms and hashtags to evaluate the impact of any campaign and adjust in real time.

Absolutely. The Profiles API and custom CSV exports allow seamless integration with CRMs, campaign tools, and analytics platforms.

Yes. Lucidya integrates via APIs with CRMs, compliance tools, and digital banking systems, ensuring insights connect seamlessly into financial workflows.

Yes. Lucidya integrates with existing CRMs, case management, and digital service platforms via APIs, ensuring insights flow seamlessly into government operations.

Yes. Lucidya integrates with CRMs, booking platforms, and POS systems via APIs, ensuring all guest insights are connected across your operations.

Yes. Lucidya integrates through APIs with CRMs, claims platforms, and policy management systems, ensuring insights flow directly into your core operations.

Yes. Lucidya integrates via APIs with CRMs, order tracking, and delivery management systems, ensuring insights flow seamlessly into daily operations.

Yes. Lucidya integrates through APIs with CRMs, booking engines, and analytics platforms, allowing customer insights to flow directly into your existing travel operations.

Yes. Lucidya integrates with CRMs, ticketing systems, and call center platforms via APIs, ensuring smooth adoption into existing workflows.

Yes. Lucidya integrates through APIs and data exports with CRMs, analytics, and BI platforms — ensuring insights flow directly into your decision-making systems.

Yes. Lucidya connects with CRMs, campaign platforms, analytics tools, and more through APIs and exports, ensuring seamless adoption into existing marketing workflows.

Yes. Lucidya complies with the Saudi Personal Data Protection Law (PDPL), the General Data Protection Regulation (GDPR), and the international cybersecurity standard (SOC 2). Data is also encrypted and securely stored, with the option for local hosting to meet compliance requirements.

Lucidya provides detailed logs, user activity tracking, and exportable data reports to support regulatory audits or internal governance reviews.

Definitely. Dedicated success managers and onboarding specialists work with your team to ensure every user is confident and every setup is optimized.

Yes. In addition to the physical setup, Lucidya supports digital versions of the Command Center accessible remotely for distributed teams and 24/7 monitoring.

Teams that need tailored views—like leadership, ministries, or regional branches—can use dashboards to track only what matters most to their role or market.

Lucidya enables you to track sentiment, identify PR impact, monitor brand health, measure campaign performance, and benchmark media visibility.

Yes. You can run Net Promoter Score and customer satisfaction (CSAT) surveys with follow-up logic and track performance over time.

Yes. You can plan, schedule, and post social content right from OmniServe, making it easy to manage support and marketing in one place.

Yes. You can track activity, review AI behavior, and roll back changes when needed—giving you full control and transparency.

We help ministries and public institutions track public sentiment, service satisfaction, and campaign impact with detailed reports and real-time advisory support.

Yes. Lucidya complies with Saudi PDPL, GDPR, SOC2, and financial-grade data standards. Data can be hosted regionally, ensuring full compliance with regulatory requirements.

Yes. Social Listening integrates seamlessly with Profiles (CDP), Media Monitoring, Survey, and OmniServe for a unified customer insight experience.

A Customer Data Platform (CDP) is a system that unifies customer data from multiple sources—like surveys, social media, support tickets, and CRM systems—into a single, real-time profile. Lucidya Profiles is a CDP built for the Arab region, combining behavioral, sentiment, and demographic insights into 360° customer views. This helps businesses segment audiences, personalize experiences, and strengthen retention with unmatched Arabic-language accuracy.

Yes. Lucidya complies with Saudi PDPL, GDPR, SOC2, and other global standards. Data can be hosted regionally, meeting strict government security and compliance needs.

Yes. Lucidya complies with Saudi PDPL, GDPR, SOC2, and other global standards. Data is encrypted and can be hosted regionally to meet strict industry requirements.

Yes. Lucidya complies with Saudi PDPL, GDPR, SOC2, and global standards. Data is encrypted and can be hosted regionally, ensuring secure handling of sensitive policyholder information.

Yes. Lucidya complies with Saudi PDPL, GDPR, SOC2, and global standards. All data is encrypted and can be hosted regionally for maximum security and compliance.

Yes. Lucidya complies with Saudi PDPL, GDPR, SOC2, and other global standards, with encrypted and regionally hosted data to meet airline and travel industry compliance needs.

Yes. Lucidya meets Saudi PDPL, GDPR, SOC2, and global compliance standards. Data is encrypted and can be hosted regionally for maximum security and trust.

Yes. Lucidya meets global and regional data privacy standards, including Saudi PDPL, GDPR, and SOC2. Data is encrypted and can be hosted regionally to ensure full compliance.

Yes. Lucidya complies with Saudi PDPL, GDPR, and SOC2 standards. Data is encrypted, securely stored, and can be hosted regionally to meet compliance needs.