Yes. Lucidya supports advanced logic paths, so each respondent only sees questions relevant to their previous answers—making feedback more accurate and contextual.

Yes. All feedback can be connected to individual customer profiles for deeper insight.

Yes. Embedded surveys and post-interaction CSAT/NPS flows are fully supported.

Lucidya Survey combines customizable templates, Arabic-native sentiment analysis for open-text answers, and embedded survey options for maximum response rates.

Yes. You can plan, schedule, and post social content right from OmniServe, making it easy to manage support and marketing in one place.

Yes. The anti-conflict mechanism ensures one clear, assigned response to each customer—avoiding mixed messages or duplicated effort.

OmniServe unifies messages from social media platforms, email, WhatsApp, and more—all in one AI-powered workspace.

Yes. Engagement Analytics tracks SLAs, handle times, satisfaction scores, and agent performance for data-driven optimization.

Absolutely. OmniServe supports real-time translation across 15 Arabic dialects and other languages—no multilingual agents required.

Yes. OmniServe includes intelligent inbound routing that assigns conversations based on urgency, priority, and agent availability.

Absolutely. OmniServe is integrated with Profiles, so agents have a 360° view of every customer’s interactions and sentiment history.

Yes. You can track activity, review AI behavior, and roll back changes when needed—giving you full control and transparency.

Definitely. You can send targeted messages or alerts through channels like WhatsApp to engage users or share important updates instantly.

Yes. The AI Agent integrates with CRMs, ticketing tools, and other platforms without needing heavy development work.

Very. You can create flows, set rules, and preview conversations without coding. It’s fully configurable and designed for quick deployment.

Yes. You can customize the tone, formality, and even dialect—whether it’s casual Arabic with emojis or formal Gulf Arabic—based on your audience.

Absolutely. The AI Agent pulls from your documents, FAQs, and approved content to deliver consistent, accurate answers in real time.

The AI Agent escalates the conversation to a human agent in OmniServe with full context.

Yes. Lucidya’s AI Agent understands 15+ Arabic dialects for cultural and contextual accuracy.

Lucidya’s AI Agent automates customer conversations in Arabic and English across channels like WhatsApp, X (Twitter), Instagram DMs, and more.

Lucidya sends real-time alerts for negative or critical mentions, allowing you to respond quickly and protect your brand’s reputation before issues escalate.

Absolutely. Lucidya’s competitive benchmarking feature helps you measure visibility, sentiment, and coverage trends against your competitors.

Yes. Lucidya offers Arabic-native sentiment analysis with 92% accuracy across 15 dialects, ensuring unmatched insight into Arabic-language media.

Yes. You can schedule reports to share with stakeholders and track sentiment, coverage reach, and tone.

Social Listening tracks consumer conversations on social platforms, while Media Monitoring focuses on earned media coverage like news articles, blogs, and broadcasts.

Lucidya’s Media Monitoring tracks your brand’s presence across online news, blogs, and — with the TV & Radio Monitoring add-on — broadcast channels too.

Yes. Social Listening integrates seamlessly with Profiles (CDP), Media Monitoring, Survey, and OmniServe for a unified customer insight experience.

You can measure engagement, sentiment, and reach across platforms and hashtags to evaluate the impact of any campaign and adjust in real time.

Absolutely. Lucidya tracks live events, trending topics, and hashtags in real time, providing instant alerts to help you react quickly.

Yes. Lucidya supports scheduled report distribution and newsletter digests, making it easy to share tailored insights with relevant teams on schedule.

Yes. With Single Post Analysis and Influencer Monitoring, you can dive into individual posts' performance and track key influencers shaping conversations about your brand.

Absolutely. You can set alerts for sudden spikes in mentions, negative sentiment, or trending keywords.

Yes. You can compare sentiment, share of voice, and topic trends to understand how your brand stacks up in your market.

Lucidya monitors X (Twitter), Instagram, Facebook, YouTube comments. It also supports Arabic dialect detection for these sources.

Lucidya Social Listening monitors conversations about your brand, competitors, or topics of interest across social media channels in real time.

A Customer Data Platform (CDP) is a system that unifies customer data from multiple sources—like surveys, social media, support tickets, and CRM systems—into a single, real-time profile. Lucidya Profiles is a CDP built for the Arab region, combining behavioral, sentiment, and demographic insights into 360° customer views. This helps businesses segment audiences, personalize experiences, and strengthen retention with unmatched Arabic-language accuracy.

Absolutely. The Profiles API and custom CSV exports allow seamless integration with CRMs, campaign tools, and analytics platforms.

Yes. Profiles includes permission-based access, local data handling, and complies with global standards like SOC2 and SDAIA PDPL.

Profiles identifies at-risk customers using sentiment and engagement patterns, enabling proactive retention strategies before churn happens.

Profiles aggregates data from surveys, social media, CRM systems, social listening monitors, OmniServe support tickets, and more, creating a centralized, real-time customer view.

Unlike a CRM that stores static contacts, Profiles adds behavioral and sentiment data for deeper customer understanding.

Profiles is Lucidya’s Customer Data Platform (CDP) that unifies customer data from multiple sources — surveys, social listening, support interactions — into rich, 360° profiles.

Yes. Lucidya complies with Saudi PDPL, GDPR, SOC2, and other global standards. Data is encrypted and can be hosted regionally to meet strict industry requirements.

Yes. Lucidya integrates with CRMs, booking platforms, and POS systems via APIs, ensuring all guest insights are connected across your operations.

By analyzing guest behavior and sentiment, Lucidya helps sales teams identify the right time to recommend upgrades—such as premium dining packages, room enhancements, or exclusive experiences.

Absolutely. With Profiles, Lucidya segments guests by preferences, behavior, and past interactions, enabling personalized offers like menu suggestions, upgrades, or loyalty perks.

Lucidya tracks guest sentiment and booking patterns around peak seasons and major events, helping brands adjust staffing, campaigns, and promotions proactively.

Yes. With real-time sentiment analysis in Arabic and English, Lucidya spots dissatisfaction early, allowing teams to act before it escalates into public complaints.

Lucidya unifies feedback from reviews, social media, chats, and surveys into one platform, helping hotels and restaurants respond faster, refine services, and build stronger loyalty.

Yes. Lucidya complies with Saudi PDPL, GDPR, and SOC2 standards. Data is encrypted, securely stored, and can be hosted regionally to meet compliance needs.

Yes. Lucidya supports advanced logic paths, so each respondent only sees questions relevant to their previous answers—making feedback more accurate and contextual.

Yes. All feedback can be connected to individual customer profiles for deeper insight.

Yes. Embedded surveys and post-interaction CSAT/NPS flows are fully supported.

Lucidya Survey combines customizable templates, Arabic-native sentiment analysis for open-text answers, and embedded survey options for maximum response rates.

Yes. You can plan, schedule, and post social content right from OmniServe, making it easy to manage support and marketing in one place.

Yes. The anti-conflict mechanism ensures one clear, assigned response to each customer—avoiding mixed messages or duplicated effort.

OmniServe unifies messages from social media platforms, email, WhatsApp, and more—all in one AI-powered workspace.

Yes. Engagement Analytics tracks SLAs, handle times, satisfaction scores, and agent performance for data-driven optimization.

Absolutely. OmniServe supports real-time translation across 15 Arabic dialects and other languages—no multilingual agents required.

Yes. OmniServe includes intelligent inbound routing that assigns conversations based on urgency, priority, and agent availability.

Absolutely. OmniServe is integrated with Profiles, so agents have a 360° view of every customer’s interactions and sentiment history.

Yes. You can track activity, review AI behavior, and roll back changes when needed—giving you full control and transparency.

Definitely. You can send targeted messages or alerts through channels like WhatsApp to engage users or share important updates instantly.

Yes. The AI Agent integrates with CRMs, ticketing tools, and other platforms without needing heavy development work.

Very. You can create flows, set rules, and preview conversations without coding. It’s fully configurable and designed for quick deployment.

Yes. You can customize the tone, formality, and even dialect—whether it’s casual Arabic with emojis or formal Gulf Arabic—based on your audience.

Absolutely. The AI Agent pulls from your documents, FAQs, and approved content to deliver consistent, accurate answers in real time.

The AI Agent escalates the conversation to a human agent in OmniServe with full context.

Yes. Lucidya’s AI Agent understands 15+ Arabic dialects for cultural and contextual accuracy.

Lucidya’s AI Agent automates customer conversations in Arabic and English across channels like WhatsApp, X (Twitter), Instagram DMs, and more.

Lucidya sends real-time alerts for negative or critical mentions, allowing you to respond quickly and protect your brand’s reputation before issues escalate.

Absolutely. Lucidya’s competitive benchmarking feature helps you measure visibility, sentiment, and coverage trends against your competitors.

Yes. Lucidya offers Arabic-native sentiment analysis with 92% accuracy across 15 dialects, ensuring unmatched insight into Arabic-language media.

Yes. You can schedule reports to share with stakeholders and track sentiment, coverage reach, and tone.

Social Listening tracks consumer conversations on social platforms, while Media Monitoring focuses on earned media coverage like news articles, blogs, and broadcasts.

Lucidya’s Media Monitoring tracks your brand’s presence across online news, blogs, and — with the TV & Radio Monitoring add-on — broadcast channels too.

Yes. Social Listening integrates seamlessly with Profiles (CDP), Media Monitoring, Survey, and OmniServe for a unified customer insight experience.

You can measure engagement, sentiment, and reach across platforms and hashtags to evaluate the impact of any campaign and adjust in real time.

Absolutely. Lucidya tracks live events, trending topics, and hashtags in real time, providing instant alerts to help you react quickly.

Yes. Lucidya supports scheduled report distribution and newsletter digests, making it easy to share tailored insights with relevant teams on schedule.

Yes. With Single Post Analysis and Influencer Monitoring, you can dive into individual posts' performance and track key influencers shaping conversations about your brand.

Absolutely. You can set alerts for sudden spikes in mentions, negative sentiment, or trending keywords.

Yes. You can compare sentiment, share of voice, and topic trends to understand how your brand stacks up in your market.

Lucidya monitors X (Twitter), Instagram, Facebook, YouTube comments. It also supports Arabic dialect detection for these sources.

Lucidya Social Listening monitors conversations about your brand, competitors, or topics of interest across social media channels in real time.

A Customer Data Platform (CDP) is a system that unifies customer data from multiple sources—like surveys, social media, support tickets, and CRM systems—into a single, real-time profile. Lucidya Profiles is a CDP built for the Arab region, combining behavioral, sentiment, and demographic insights into 360° customer views. This helps businesses segment audiences, personalize experiences, and strengthen retention with unmatched Arabic-language accuracy.

Absolutely. The Profiles API and custom CSV exports allow seamless integration with CRMs, campaign tools, and analytics platforms.

Yes. Profiles includes permission-based access, local data handling, and complies with global standards like SOC2 and SDAIA PDPL.

Profiles identifies at-risk customers using sentiment and engagement patterns, enabling proactive retention strategies before churn happens.

Profiles aggregates data from surveys, social media, CRM systems, social listening monitors, OmniServe support tickets, and more, creating a centralized, real-time customer view.

Unlike a CRM that stores static contacts, Profiles adds behavioral and sentiment data for deeper customer understanding.

Profiles is Lucidya’s Customer Data Platform (CDP) that unifies customer data from multiple sources — surveys, social listening, support interactions — into rich, 360° profiles.

Yes. Lucidya complies with Saudi PDPL, GDPR, SOC2, and other global standards. Data is encrypted and can be hosted regionally to meet strict industry requirements.

Yes. Lucidya integrates with CRMs, booking platforms, and POS systems via APIs, ensuring all guest insights are connected across your operations.

By analyzing guest behavior and sentiment, Lucidya helps sales teams identify the right time to recommend upgrades—such as premium dining packages, room enhancements, or exclusive experiences.

Absolutely. With Profiles, Lucidya segments guests by preferences, behavior, and past interactions, enabling personalized offers like menu suggestions, upgrades, or loyalty perks.

Lucidya tracks guest sentiment and booking patterns around peak seasons and major events, helping brands adjust staffing, campaigns, and promotions proactively.

Yes. With real-time sentiment analysis in Arabic and English, Lucidya spots dissatisfaction early, allowing teams to act before it escalates into public complaints.

Lucidya unifies feedback from reviews, social media, chats, and surveys into one platform, helping hotels and restaurants respond faster, refine services, and build stronger loyalty.

Yes. Lucidya complies with Saudi PDPL, GDPR, and SOC2 standards. Data is encrypted, securely stored, and can be hosted regionally to meet compliance needs.