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Across the B2B software sector, typical NPS scores range between the mid-30s and low-40s, reflecting the complexity of enterprise deployments, long adoption cycles, and high customer expectations. Industry research from firms such as Bain & Company, Retently, and CustomerGauge commonly classifies scores above 50 as “world-class,” indicating strong customer loyalty, advocacy, and sustained value delivery.
Lucidya’s NPS result reflects enterprise and public-sector customer feedback across key dimensions including product performance, AI accuracy, platform reliability, onboarding effectiveness, and ongoing customer support. The score highlights customers’ confidence in Lucidya’s ability to deliver operational insights, interpret sentiment and intent at scale, and support mission-critical CX programs.
Achieving an NPS above 50 in the B2B SaaS category is widely viewed as a marker of differentiation, signaling not only customer satisfaction but long-term trust and partnership. It also correlates with higher retention rates, stronger expansion potential, and increased peer-to-peer recommendation.
Lucidya continues to invest in AI research, platform scalability, security, and customer success as demand accelerates for advanced CX, sentiment analysis, and AI-driven decision intelligence across global markets.
This milestone reinforces Lucidya’s position as a trusted CXM partner for organizations seeking measurable impact, enterprise-grade reliability, and AI solutions built for real-world complexity.
