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Lucidya named "Best New Enterprise AI Agent Platform, Saudi Arabia 2026" by The Global Economics Awards

Lucidya earns its fourth award of 2026, recognizing its enterprise AI agents and growing leadership in Agentic CX.

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Lucidya Announces Silver Sponsorship to Present Next Generation CX Solutions at Saudi Arabia’s E3 Customer Experience Conference

Lucidya, the leading AI-powered customer experience management (CXM) platform is a proud Silver Sponsor at the E3 Customer Experience Conference

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Latest news and announcements

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Lucidya named "Best New Enterprise AI Agent Platform, Saudi Arabia 2026" by The Global Economics Awards

Lucidya earns its fourth award of 2026, recognizing its enterprise AI agents and growing leadership in Agentic CX.

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Agentic CX at enterprise scale: Lucidya brings the case to Ai Everything Abu Dhabi 2026

Discover how Lucidya is bringing Agentic CX to enterprise scale, enabling organizations to turn customer and market intelligence into faster resolution and measurable business outcomes.

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Lucidya and Nami sign a partnership agreement at Money20/20 Middle East 2026

The partnership brings Agentic CX, Voice AI, and Arabic-native intelligence to Nami’s customer operations.

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Why is marketing data-rich and action-poor?

Lucidya joins VMF Dubai 2026 as a Gold Sponsor to show how Agentic CX helps marketers turn customer insights into faster action, stronger retention, and better business outcomes.

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Lucidya named official Agentic CX partner for NextGen AI Summit Riyadh 2026

Qaiser Khan, Senior Director of AI at Lucidya, joins NADEC, Riyad Bank, Qiddiya, and AZM X on a panel about what actually proves an AI-driven customer experience is working.

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Lucidya completes fourth consecutive SOC 2 Type II audit, reinforcing its standing as the most trusted agentic CX platform in the Middle East and Africa

The milestone reflects Lucidya’s ongoing commitment to independent security standards, data protection, and enterprise trust.

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Lucidya expands global leadership team, recruiting senior talent from ServiceNow, Qualtrics, Brandwatch, Talkdesk, and Genesys

Entering a new stage of global growth, the company is strengthening commercial and product leadership to scale the Agentic AI platform across enterprise markets.

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Lucidya becomes the first customer experience platform in the Middle East and Africa to achieve ISO/IEC 42001 AI Management System Certification

Lucidya, the AI-native customer intelligence platform, announced it has achieved ISO/IEC 42001 certification, the world's first international standard for AI Management Systems (AIMS).

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Lucidya expands Social Listening to public reviews, TV, and radio monitoring

Customer conversations got bigger. Lucidya's listening just did too. Now covering reviews, TV, and radio

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Lucidya named “Best AI Agent MENA 2026” by International Business Magazine

International Business Magazine names Lucidya Best AI Agent MENA 2026, validating the power of its Arabic-native AI infrastructure as the foundation for enterprise CX.

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Lucidya wins "Fastest growing AI Agent provider MENA 2026"

This marks Lucidya’s second consecutive recognition from World Business Outlook.

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Lucidya launches Enterprise AI Agent Platform

Following record Series B, Lucidya launches Enterprise AI Agent Platform as it enters next phase of regional expansion.

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Why the real AI Agent advantage lies in better decisions, not more automation

As artificial intelligence adoption accelerates, enterprise leaders are moving beyond the question of automation and toward a more material issue: how AI can increase the quality and velocity of human decision-making without undermining control, quality, or accountability.

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Lucidya achieves Net Promoter Score of 52, exceeding B2B SaaS industry benchmarks

Riyadh, Saudi Arabia — Lucidya, the AI-native Customer Experience Management (CXM) platform, announced today that it has achieved a Net Promoter Score (NPS) of 52, significantly surpassing standard benchmarks for B2B SaaS companies.

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Lucidya Achieves Saudi NCA ECC/CCC Compliance, Strengthening Its Leadership In Enterprise-Grade Cybersecurity

Lucidya recently announced that it has successfully completed and passed the Saudi National Cybersecurity Authority (NCA) ECC/CCC compliance audit, making it one of the first private sector companies to meet the Kingdom’s rigorous national cybersecurity requirements.

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Lucidya Tops 2025 Frost & Sullivan's Radar for AI CX & Media Intelligence Across MENA

Frost & Sullivan’s 2025 Radar™ for AI-Powered CX & Media Intelligence Platforms Names Lucidya the Top Performer in Both Growth and Innovation Across MENA

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Lucidya Accelerates AI-Native CX Transformation Across Riyadh, Doha, and Abu Dhabi

December 2025: Lucidya, the region’s leading AI-Native Customer Experience Management (CXM) platform, is accelerating its mission to empower brands and governments to connect with customers through data, intelligence, and innovation.

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AI Meets CX at Lucidya’s 4th Edition of Gamechangers 2025 this November

Riyadh, KSA — As artificial intelligence reshapes economies and consumer expectations alike, Lucidya, the leading AI-native customer experience (CXM) platform, will host its flagship event, Gamechangers 2025, on November 16 at the JW Marriott Riyadh.

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Lucidya Announced as Official AI Partner at the 2nd Government AI Summit Abu Dhabi

Lucidya, the region’s leading AI platform for customer experience management, has been named an official AI Partner at the 2nd Government AI Summit

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Lucidya “Best AI CXM Platform” by Inc. Arabia as a Business Leader in AI-Powered CX

Riyadh, Saudi Arabia – Lucidya, the region’s leading AI-powered Customer Experience Management (CXM) platform, has been honored with the “Best AI CXM Platform” at the Inc.

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Lucidya Joins the “Made in Saudi” Program’s “Saudi Tech” Category, Championing Innovation Rooted in the Kingdom

Lucidya, the region’s leading Arabic native AI Customer Experience Management (CXM) platform, is proud to announce its official inclusion in Made in Saudi’s “Saudi Tech” program.

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Lucidya’s CEO Abdullah Asiri Announces Key Appointments As Part of Executive Leadership Team

Lucidya’s CEO and founder, Abdullah Asiri, recently announced key appointments to the AI-powered platform executive leadership team

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Lucidya Wins “Most Innovative AI-Driven Customer Engagement Platform – Saudi Arabia 2025” at the Business Pinnacle Awards

Lucidya, the region’s leading Arabic-native AI platform for customer experience management, has been named “Most Innovative AI-Driven Customer Engagement Platform – Saudi Arabia 2025

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Lucidya Wins “Leading AI-Powered Platform for Customer Experience Management – Saudi Arabia 2025” by the World Business Outlook Awards

Lucidya has been honored as the Leading AI-Powered Platform for Customer Experience Management – Saudi Arabia 2025 by the World Business Outlook Awards.

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Lucidya Achieves ISO/IEC 27001 Certification, Reinforcing Commitment To Data Security

Riyadh, KSA – 10 March 2025 – AI-powered CXM platform Lucidya is proud to announce that it has achieved ISO/IEC 27001 certification.

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Lucidya Raises USD30 Million in Largest AI Funding Round in MENA

Lucidya, the leading AI-powered customer experience management (CXM) platform in MENA, has announced the successful close of its USD30 million Series B round, making it the largest AI investment ever raised in the region.

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Lucidya Announces Silver Sponsorship to Present Next Generation CX Solutions at Saudi Arabia’s E3 Customer Experience Conference

Lucidya, the leading AI-powered customer experience management (CXM) platform is a proud Silver Sponsor at the E3 Customer Experience Conference

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Lucidya Proudly Announces New Solutions to Help Businesses “Think Clearly” at This Year’s LEAP

Lucidya is proud to announce its latest solutions, designed to empower businesses of all sizes to maximize the potential of the company’s CXM platform. This strategic upgrade underscores Lucidya’s commitment to equipping businesses with advanced, AI-driven capabilities to create personalized product sets tailored to their unique objectives.

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