Survey Overview

Lucidya Survey is a core product within the platform that lets you create, distribute, and analyze surveys to collect structured feedback from customers and audiences. Surveys can be published as a shareable link or QR code, or embedded directly on your website. All responses are analyzed through an Insights Page with AI-powered sentiment analysis, dialect detection, topic categorization, and standard metrics including NPS and CSAT.

Survey Types

Link / QR Code Surveys — create a survey and share it via link, QR code, or social media (X, Facebook, WhatsApp, LinkedIn). Participants access the survey from any device. See How to Create a Survey in Lucidya for setup steps.

Embedded Surveys — embed a survey directly on your website as a popup or interactive button. You control the appearance, positioning, animation, and how often the survey appears to visitors. See How to Set Up and Embed a Survey on Your Website for setup steps.

Both survey types share the same Insights Page for analyzing results.

What You Can Do with Lucidya Survey

Build surveys with multiple question types: Contact Information, Yes/No, Multiple Choice, Dropdown, Number, Free Text, NPS, CSAT, and Rating Scale. See Understanding Survey Question Types and Configuration in Lucidya for the full reference.

Create conditional paths: direct participants to different sections based on their answers so they only see relevant questions. See How to Create Conditional Paths in Lucidya Surveys.

Customize branding: match surveys to your company's visual identity with logo, colors, fonts, and layout options. Embedded surveys support full branding customization. Link surveys support logo, colors, fonts, completion message, and layout settings. See How to Customize Survey Branding in Lucidya and How to Customize Link Survey Display Settings.

Analyze results with AI: the Insights Page provides sentiment analysis on free text responses, Arabic dialect and sub-dialect detection across 15+ dialects, topic categorization across ten domains, theme and category tracking over time, NPS and CSAT scoring, geographic and technical response data, and per-question completion rates. See How to Analyze Survey Results in Lucidya.

Configure language and alignment: create surveys in Arabic or English with independent alignment settings per section. See How to Set Up Survey Language and Alignment in Lucidya.

Distribute through Survey Panel: if you do not have your own audience, Lucidya's Survey Panel add-on handles respondent recruitment based on demographic criteria you define. See How to Use Lucidya's Survey Panel to Reach Your Target Audience.

Use a custom domain: publish surveys under your own domain instead of Lucidya's default. See How to Set Up and Manage a Custom Domain for Lucidya Surveys.

Common Use Cases

Customer experience metrics: NPS to measure loyalty, CSAT to gauge satisfaction, CES to evaluate ease of task completion.

Feedback collection: product feedback, post-purchase reactions, event feedback, feature requests.

Business intelligence: market research, brand awareness, customer sentiment tracking.

Customer retention: churn analysis, onboarding evaluation, support quality follow-up.

Internal use: employee satisfaction, service quality assessment.

For further assistance contact Lucidya Support.